Administrative Assistant Front Desk

Frederick J. Williams III

*********.**@*****.*** Fayetteville, NC 910-***-****

Strong administrative professional with extensive knowledge and use of software programs. Creative problem solver recognized for getting most of out of limited resources. Accustomed to fast paced offices & juggling multiple tasks simultaneously.

Lincoln College - Columbia, MD Bachelor's in Information Technology

Administrative Representative (Full-time)

Lineage Logistics - Tar Heel, NC. February 2019 - September 2019

● Perform clerical duties such as typing, filing, answering phones, confirming shipping/receiving dates are correct, checking totals, entering charges

● Supplies load planning information to clients and customers.

● Verifies inbound/outbound receipts for accuracy

● Receives & distributes health certifications & other documents to USDA

● Invoices and verifies accounts accurately and in a timely manner

● Verifies inbound receipts for accuracy

● Builds and maintains customer relationships in a professional manner

● Worked daily using Microsoft Word, Excel and Inventory Control System Software

Jack Driver (Full-time)

Smithfield Foods - Tar Heel, NC November 2018 to February 2019

● Completes daily forklift maintenance/check sheet

● Puts away palletized units by raising forks for placement into four or five high racks

● Picks palletized units out of four or five high rack locations and stages for outbound shipment

● Records materials, weight, counts, and condition of food items via RF system

● Loads and unloads materials on and off pallets, skids, or lifting device

● Recharges, maintains and cleans batteries

Administrative Records Clerk (Contract)

United Planning Organization - Washington, DC September 2017 to October 2018

● Using WITS management system to check, add & change clients medical history, care plan & general notes

● Phone screening, scheduling appointments, calendar management

● Check in of clients using strict confidentiality guidelines

● Verifying type of insurance & informing client of any holds on record before medicating

● Maintained archives and records, monitored the status of filing system, updated records of every client of each day they were are the program

● Transferred physical records digitally, inputted information into database

● Reviewed and researched client files and documents to respond to queries

Administrative Assistant (Contract)

USDA - Washington, DC April 2016 to August 2017

● Create spreadsheets of archived records in Excel

● Using Adobe through Excel to save PDF tables as formatted Word files to prevent reentering data Sorted accounting records in Word

● Managed files, reports and inspections. Creating a checklist in Adobe checking for discrepancies Supervised data flow & storage while providing accurate and expedient document processing and organization.

Administrator (Contract)

DC Government November 2014 to April 2016

● Federal financial aid need analysis, public communications, customer care & problem resolution

● Research all client discrepancies and gave detailed information on how to complete financial aid process

● Enter and retrieve data, compiling reports using: word, excel & other software programs

● Council applicants on all acceptances and other matters related directly to the student financial plan

● Aided students and parents in the financial aid application, process and collection cost

● Worked closely with new, continuing and reentry students & their families to ensure the plan continue to best meet their needs

● Develop, negotiating and finalize Student Financial plans consistent with financial planning policies and procedures with state and federal regulations for awarding Aid

Assistant Superintendent (Full-time)

Virginia Square Towers November 2013 to November 2014

● General clerical duties to include but not limited to: typing, emailing, photocopying, faxing, package/ mail distribution

● Answering phone, greeting, assisting resident's requests, travel arrangements & questions

● Managed move in/out procedures, noting special request

● Processing and review of complaints, maintenance and filing of reports.

● Interacted with staff on accounts payable & receivable, budgeting, leasing and marketing of apartments

● Coordinating the preparation of documents, analyzing data and identifying solutions

Administrative Assistant (Contract)

Environmental Defense Fund November 2012 to November 2013

● Used Adobe software to update documents, create labels/nameplates in Photoshop and update other material in web pages

● Oversaw receptionist area including greeting visitors, vendors and VIPs

● Responding to telephone and in-person requests for information.

● Coordinates and maintains records for staff office space, company credit cards and office keys.

● Supplied materials and executed follow-up for meetings and team conferences.

● Typed general or technical material using Word and Excel

● Managed the day-to-day calendars of the office using Excel

Front Desk Agent, Night Auditor (Full-time)

Courtyard Marriott December 2011 to October 2012

● Performed bookkeeping activities - balanced accounts and conducted audits.

● Worked towards overall guest satisfaction (scores) and increasing departmental satisfaction.

● Computed hotel bills and collected payments.

● Also handled overnight security and airport shuttle and pick-up/drop off service.

● Experience in FOSSE Management System

Front Desk Agent, Night Auditor (Full-time)

Choice Hotel November 2010 to November 2011

● Answered incoming calls for reservations and customer service requests.

● Registered guests and handled check-ins/out.

● Responsible for understanding and effective performance of Winn Inn Property Management Systems.

● Management of contracts with external vendors

● Preparation of administrative documents Obtained signatures for financial documents

● Increased hotel revenue, profits through flexible pricing. Improved customer service ratings

●Verified that personal and payment information on guest accounts was accurate and complete.

●Developed departmental objectives, work schedules, budgets and policies.

Assistant Manager (Full-time)

Family Dollar February 2009 to October 2010

● Prioritized helping customers over completing inventory, stocking & other routine tasks in the store.

● Completed stocking and organizing tasks in assigned sales area.

● Built relationships with customers to increase likelihood of repeat business.

● Contacted other store locations to determine merchandise availability

● Maintained knowledge of current sales and promotions, policies regarding payment, exchanges & security practices.

Financial Advisor (Full-time)

1st step Financial - Laurel, MD August 2007 to January 2009

● Conducted careful financial analysis of proposed transactions.

● Answered client questions of the purpose of financial plans.

● Interviewed clients current income, expenses, insurance coverage, tax status, financial objectives & risk tolerance needed to develop a financial plan

● Documented types of services to be provided and responsibilities taken by the personal financial advisor

●Audited & documented all processes & procedures for the new accounts department.

● Recommended loan approvals/denials based on customer loan application reviews.

Front Desk Agent, Night Auditor (Full-time)

Comfort Inn by Choice Hotels - College Park, MD June 2006 to July 2007

● Handled duties of Front Desk Agent

● Found discrepancies in payments.

● Verified all account postings & balances made

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