INTHIYAZ SHAIK

Ph. +965-********

Kuwait Driving License

E-mail: adaivj@r.postjobfree.com

CAREER OBJECTIVE:

To contribute outstanding technical skills and strong commitment to achieving your company’s goals in an IT consulting capacity.

SUMMARY:

• Fully support, configure, maintain and upgrade in house servers.

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media.

• Perform disaster recovery operations.

• Administration of Microsoft Active Directory - Create, change, and delete user accounts per organization request.

• Repair and recover from hardware or software failures. Coordinate and communicate with impacted stakeholders.

• Work on a variety of problems of moderate scope and complexity where analysis of data and/or situations requires evaluation of multiple factors.

• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.

• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.

• Maintain and monitor data center environment.

• Proficiency with Microsoft Exchange Management Console.

• Providing 2nd level Support to users through Remote Desktop.

• Software & Hardware installation and Troubleshooting for around 1500 users.

• Imaging all the Lab & Class room PC’s through WDS & SCCM service. PROFESSIONAL EXPERIENCE:

Name of the Company : AUM (American University of Middle East), Kuwait. Designation : Assistant System Administrator

Period : October 2013 To till date.

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.

• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary, Maintain operational, configuration, or other procedures.

• Develop and maintain installation and configuration procedures.

• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.

• Upgrade and configure system software that supports infrastructure applications or Asset Management applications per project or operational needs.

• Activities that support pro-active management, monitoring and optimization of the application infrastructure.

• Maintain data center environmental and pro-active monitoring of IT infrastructure.

• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

• Handling escalated calls from 1st line and 2nd line support.

• Manage disaster recovery and replication procedures along with Managed Service Provider.

• Install, configure, and initiate Microsoft Exchange servers, software, and any required equipment.

• Managed Exchange client configuration using Microsoft Office Outlook 2007 to 2016.

• Troubleshooting, fixing problems and owning issues through to resolution.

• Perform periodic performance reporting to support capacity planning.

• Creating Bulk users & Faculties accounts through AD Manager Plus (Manage Engine).

• Creating Mailboxes for Bulk users & Faculties thorough AD Manager Plus (Manage Engine).

• Managing Service Desk Plus for Ticketing System (Manage Engine)

• Monitoring Alerts for Production Servers through OP Manager (Manage Engine)

• Configuring & Managing Hyper-V Clusters as per Organization needs.

• Configuring & Maintaining Print Server.

• Applying Group Policy on the Servers & Workstation as per the organization needs.

• Configuring & Managing DUO for 2FA.

• Managing Fort mail for securing email gateway.

• Installing, Configuring & Managing Distributed file system (DFS).

• Extensive experience in developing & implementation of system & Security.

• Actively involved in IT Asset procurement, Vendor Selection and handling cost saving initiatives in the processes.

• Adeptat handling day-to-day administrative activities in coordination with internal/external departments

• Implementing and managing Microsoft Applications (WDS/WSUS/SCCM/SCOM). Name of the Company : AL HASAWI GROUP.

Designation : Technical Support

Period : March 2012 To September 2013.

Handling Servers, Desk-side calls as well as Rollout of new software.

Installations of different Operating Systems like Windows 7, XP, on client desktops, handle breakdown calls and maintaining customized Windows 2000/XP/2003/2007 operating systems.

Installing and Configure workgroup and domains.

Install, support and troubleshoot for printers, computer hardware and any other authorized equipment

Troubleshooting problems of Internet and Intranet.

Attending day-to-day hardware and networking issues.

Installation of client software like Java, Oracle, MS-Office, Adobe Acrobat, Adobe Photoshop, AutoCAD etc.

Implementing, Managing Monitoring and Troubleshooting Hardware Devices and Drivers. Name of the Company : Global Supply & Systems.

Designation : Technical Support

Period : September 2011 To February 2012.

Installing and maintaining networks like Windows Server 2003, Windows server 2008 Windows XP and Windows 7

Installing and implementing LAN/WAN enabling with routers switches

Taking care of Network and System troubleshooting

Hardware: PC Assembling and Troubleshooting

Configure the switches, routers

Configuring Network and Local Printer & Scanner

EDUCATIONAL QUALIFICATION:

Bachelor of computer science from Bundelkhand University.

Board of Intermediate from NARAYANA JUNIOR COLLEGE

SSC from SRI NALANDA HIGH SCHOOL

STRENGTHS:

Flexibility and Adaptability

Ability to move along with people.

Analyzing and problem-solving skills.

Can work under pressure and meet deadlines.

IT CERTIFICATIONS:

• MCSA : Microsoft Certified System Administrator (BY Microsoft).

• CCNA : Cisco Certified, Cisco ID: CSCO13346434

PERSONAL DETAILS:

DOB : 18-08-1988,

Nationality : Indian,

Visa : 18 (Transferable).

Kuwait Driving License

I hereby declare that particulars given above are true to the best of my knowledge. Inthiyaz Shaik

Contact this candidate