ROXANNE DANIELLE L. LUSANTA

* ******** **. ******** ******* II. Quezon City

094******** (02) 9319930 adaiss@r.postjobfree.com/ adaiss@r.postjobfree.com CAREER OBJECTIVE

To attain a well-paying professional work in one of the country’s reputable companies with outstanding performance and thereby gaining excellent career growth. Educational Attainment

Far Eastern University – Diliman – BSBA major in Financial Management S.Y. 2012 - 2015 National University – Manila – BS in Hotel and Restaurant Management S.Y. 2011 - 2012 Saint Nicholas Academy S.Y. 2007 - 2011

St. Peter Christian School S.Y. 2001 - 2007

Work Experience

Account Executive: Ascender / Formerly Talent2 HRBPO Corporation: Nov 2016 – Present 7th flr Unit A and B, Techno Plaza II, Orchard Road, Eastwood City, Cyber Park, Libis, Quezon City

Act as an objective client advocate back into the business, maintaining a high level of client satisfaction whilst managing client’s expectations

Act as the client’s first line of escalation for commercial, business and relationship issues, working and coordinating with key delivery groups to meet the client’s needs, as well as being the client advocate

Maintain high level of client retention rate based on strong client satisfaction and excellent value, as well as making sure clients are reference-able for new sales prospect

Coordinate and work with internal functional and delivery groups to deliver required client outcomes and results, coordinating the quality and timeliness of all client communications

Generate revenues from existing client base, by recommending/promoting value added services, upgrades, upselling into new solutions and consulting services

Develop and execute a client engagement plan for key clients to maximize client revenues and satisfaction levels

Manage and maintain up-to-date client contracts and renewals, reflecting the services engaged for and the expectations of the clients

Billing Assistant: Talent2 HRBPO Corporation: - Finance Department May 2015 – Oct 2016 7th flr Unit A and B, Techno Plaza II, Orchard Road, Eastwood City, Cyber Park, Libis, Quezon City

Preparing the import files and reviewing of billing information to be indicated in the invoice.

Transferring all the data from import file to Alert system

Creation of DGT-1 Form for all ID Clients to avoid double taxation

Generation of Invoices for monthly billings

Ensure timely delivery of invoices are met as per SLA

Posting of invoices from Alert into Accounting System

Updating of Clients Information in Alert and Pronto System

Interact with Accounts Payable Team for the checking of invoices particularly the headcount billed by our third parties

Handling client request and dispute and manage email queue

Perform, track and analyze invoice discrepancies

Monthly creation of Finance checklist / template from Team A to Z wherein the Operations Team will indicate the processed headcount

Analyzing contracts and quotations for any billable charges

Handles the generation of Headcount Report in Paysonnel System

Handles the extraction of China’s Headcount Report for China Billing

Ensure Credit Note request follow standard formatting and correct invoice amount

Ensure the accuracy and timeliness of invoices uploaded into Accounting System

Serve as back up resource for other Billing Assistant as required Process Documentation

• Create, update and review documentation related to processing of invoice, adjustment and credit notes.

Reports / Summaries

• Reconciling and analyzing monthly revenue of clients

• Prepare and reconcile unbilled accounts for accrual reports Internship: Tanduay Distillers Incorporated (PHILIPPINES) J Nepomuceno, Quiapo, Manila, Metro Manila

Receiving accounts payable from different suppliers

Filing requisition slips, sales invoices and other things that are needed to be filed.

Posting their accounts payable in their software called platinum.

Doing clerical works that will help the other employees to make their jobs easily.

Working under supervision of other accountants

Setting up appointments for the accounting head

ORGANIZATIONS AND POSITION HELD

Junior Financial Executives – FEU Diliman, Member

Junior Confederation of Finance Associations – Philippines, Member SEMINARS

1st Philippine Junior Finance and Investment Summit July 6, 2013 Moving Forward as 1: Building Alliances through Effective Communication February 15, 2014 SKILLS

Speaks English and Filipino

Good writing and communication skills

Knows basic computer troubleshooting

techniques

Computer literate (MS Office Applications)

Business Analytics using SAP

Alert Database (Invoicing)

Quickbooks Database (Invoicing)

Sales Force

Pronto Database

PERSONAL INFORMATION

Birthdate: November 3, 1994 Religion: Catholic Civil Status: Single

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