Front Desk Customer Service

Curriculum Vitae

MAELUDY CATES G. BANTOLINAO

Email Add: *************@*****.***

Contact No. +974-********

Career Objective

I want to succeed in an environment of growth and excellence to meet both personal and organizational goals.

Profile Summary

I am a graduate of Bachelor of Science in Hotel, Restaurant and Tourism Management, I have developed excellence and leadership skills through my degree, as well as key customer service and communication skills through my working experience at different field of work. I make it a point to know all the duties and responsibilities to achieve shared goals.

Working Experiences

Assistant Barista/Cashier at Imperial café,

Royal Plaza Mall Alsaad

May 3, 2017 to Present

Waitress(Grand Hyatt Hotel) ISAAN Dining

Al Safliyast. West Bay, Doha Qatar

June 29, 2015 – March 20, 2017

Cabin Steward / Cashier (F & B Department, CF 2) 2GO travel, Shipping Company, Onboard, Cebu City Pier 4, Philippines

January 3, 2013- May 28, 2015

Telephone Operator & Front Desk Clerk(Front Office Department, Onboard )

2GO Travel, Cebu City Pier 4, Philippines

December 1, 2012 – Dec. 20, 2013

Barista Duties and Responsibilities

Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.

Clean or sanitize work areas, utensils, or equipment.

Clean service or seating areas.

Cashier Duties

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Waitress General Duties and Responsibilities:

Provide the perfect service experience for every Guest

Adhere to timing standards for products and services

Present menu, answer questions and make suggestions regarding food and beverage

Pre-bus tables; maintain table cleanliness, bus tables

Assist in keeping the restaurant clean and safe

Cabin Crew Duties

Understand the duties of your assigned position during sealing time

Ensure the satisfaction of passengers by answering questions and offering them assistance

Check cabin to ensure compliance to safety regulations

Welcome travelers on board and help them to their seats when necessary

Serve food and beverages and sell products

Give the “safety” presentation in a well-prepared manner

Telephone Operator & Front Desk Duties:

Perform all check-in and check-out Passengers.

Manage online and phone reservations in terms on transferring rooms or deck.

Inform customers about payment methods and verify their credit card data

Welcome guests upon their arrival and assign rooms and deck.

Respond to passengers’ complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate passengers’ needs

Upsell additional facilities and services, when appropriate

Maintain updated records and payments

Educational Background

TERTIARY:Bachelor of Science in Hotel Restaurant and Tourism Management

Visayas State University

2008-2012

Associate Graduate: Computer Programming

Bato Institute of Science and Technology

2006-2008

Secondary:Bato Institute of Science and Technology

2002-2006

Skills

Computer Literate Skirting

Bartending Hardworking

Food &Beverage Services Multitasking

Housekeeping Practice Sihot System

Guest Relation Excel, Microsoft Word, PowerPoint

Interpersonal skills

Personal Details

Gender: Female

Height: 5’3

Date of Birth: July 14, 1990

Civil Status: Married

Citizenship: Filipino

Permanent Address: 126, Rizal St. San Nicolas CastellijosZambales, Philippines

Current Address: Alsaad, Doha Qatar

Language Known: English, Filipino, &Cebuano

I hereby certify that the statements above are true and correct.

Maeludy Cates G. Bantolinao

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