PROFESSIONAL SUMMARY

Certified Scrum Master, CBAP Trained Senior Business Analyst with 11 years of strong IT experience including a wide range of skill sets and industry verticals.

Extensive experience in business analysis, requirement gathering and eliciting efforts for application development projects including devops practice involving Agile, Waterfall, Agile-Waterfall Hybrid methodologies.

Strong background working with clients, business stakeholders, designers and developers to identify requirements, provide budgetary efforts, maintaining product backlog, reviewing and approving story cards.

Proficient in developing artifacts such as user stories, business rules, process diagrams, behavioral UML diagrams, requirement documents, UAT documents, use case diagram, wireframe.

Extensive experience in conducting and leading governance calls & JAD sessions, Requirement Elicitation meetings and analysis such as client interviewing, workshops, survey/questionnaire, brainstorming, prototyping, backlog management.

Efficient at facilitating estimation techniques such as Planning Poker, T-shirt sizing, Relative Mass Valuation and Prioritization techniques such as MoSCoW method, Kano techniques and Five Whys.

Excellent experience in performing gap analysis As-Is/To-Be for large and complex applications and extensively used MS Visio, MS PowerPoint, MS Excel, MS Word and MS Outlook, SharePoint.

Exposure to multiple aspects of Payment processing, Payment Integration, Auto swiping, Zelle, ACH, Real-time Payment (RTP), Person to Person (P2P), Business to consumer (B2C), Mobile payments technologies, Cash management, Bill payment, Mobile wallet, Order-to-Cash, Quote-to-cash, order management.

Excellent interpersonal, client handling, strong time management, problem solving and presentation skills. Highly experienced in assessing and prioritizing business needs and root problems.

SKILL SET

Tools: JAMA, JIRA, Confluence, MS Visio, IBM Rational DOORS Next Generation, Microsoft TFS, Pencil prototyping, Rational team concert, MS office, SharePoint, BizAgi, Toad, Workforce Management (WFM), Cognos, Snowflake, PL/SQL Developer, IBM - Rational ClearCase, Sugar CRM, Salesforce CRM, SVN, IBM Cadenza, Prism, Rally, Filenet, Datacap, HP ALM, Github, bitbucket, ServiceNow, Clarity.

Processes: MS Project, Tuleap, IBM’s QMS, Mockflow, Gliffy.

Certification: CSM (2014)

EDUCATION

Masters in E-Business (2007) - Sardar Patel University India.

Bachelor of Engineering in Information Technology (2005) - Dharmsinh Desai University (DDU) India.

PROFESSIONAL EXPERIENCE

IBM Sr. Business Analyst/Industry Consultant 07/11 – 08/18

Project/Client: Deutsche Bank Americas Group, USA 10/17 – 08/18

Role: Business Analyst

Redesigned an application to accelerate the enterprise cash management business process, reduce the performance shortfall & various other issues raised by Federal Reserve.

Designed mobile payment system for transferring money through Business to Consumer (B2C), implementation of zelle services, Real time payment (RTP) for payment settlement, bill payment, cash management etc.

Enhanced capabilities of an existing workforce management application (WFM) which leverages digitization as a concept and helps realize a single touch point application which result in to reducing man efforts up to 50% compare to current flow.

Designed OCR platform using IBM datacap and automated the account opening process. Reduced 25% efforts in doing manual data & form validations.

Created business processes, workflow and wire-frame diagrams and held review sessions with client.

Approached various techniques individually or in combination to accomplish the technique's purpose to perform business analysis tasks. i.e. workshop, business cases, review, process modeling, focus groups, estimation, functional decompositions, lesson learned, item tracking, Vendor Assessment, root cause analysis.

Translated customer requirements (Business Requirements Document, BRD) into formal requirements and functional, non-functional and technical specification document (FRS, FRD);

Worked with the product owner and the scum team to refine the product backlog, split stories, and prioritize stories based on dependencies with other teams and provided grooming session/requirement walkthrough.

Provided application demo to the client and business at the end of each sprint, captured feedback, and created product backlog for future implementations.

Assisted Project Managers in preparing project plans, the Project schedules, establishing Milestones, work breakdown structure (WBS), maintained RACI chart to manage overall project risks and mitigation plans.

Awards/Accomplishments:

IBM Managers choice award for exhibiting “Put the client first” - Q4 2017.

Tools & Technologies:

Confluence, JIRA, MS-Visio, MS Office Suite, MS SharePoint, SQL, HP ALM, DevOps, Json, IBM datacap, Filenet, Documentum, MS Project, JAMA, Clarity, CMDB, Github, Teamcity, bitbucket, IBM Connections, IBM Notes, Angular 6

Project/Client: AT&T (USA) 10/16 – 10/17

Role: Business Analyst

Involved in activities of estimating the impacts & efforts for new projects/CR for Order Management (OMS) application.

Actively involved in peer reviews, maintaining requirements (to facilitate reuse when appropriate), traceability matrix, and requirements prioritization and ensure that, analysis & delivery work is done on the most important ones at any given time.

Conducted governance calls with client and ensure that decisions were made properly and consistently, and follows a process that ensures decision makers have the information they need.

Organized & facilitated agile ceremonies including Sprint Planning, Sprint Review, Sprint Retrospective, Daily Standups, backlog refinements, requirements grooming and client demo.

Awards/Accomplishments:

IBM Deep Skill Adder Award (Cash Award) - Q3 2017.

IBM Deep Skill Adder Award (Cash Award) - Q4 2016.

Tools & Technologies:

IBM Rational doors, IBM RTC, IBM Connections, IBM Notes, JIRA, Prism, Rally, MS-Visio, MS Office Suite, MS Project

Project/Client: Vodafone 12/14 – 10/16

Role: Business Analyst, Industry Consultant Telecom - IBM, Pune, India

Executed and led major and cross functional projects in RA, billing, CRM and mobile wallet portfolios.

Gathered and synthesized diverse stakeholder inputs and converted those to cohesive, high quality functional requirements.

Redesigned multiple telecom applications to handle 4G & VoLTE capabilities.

Designed online appointment booking system, integrated with google map & existing in-store application. This has increased customer experience.

Developed wireframes, site maps and content inventories and designed online business intelligence tool among managers and filled it with easy to understand dashboards and forecast models which integrated, consolidated, secured, accurate and consistent reporting web based portal.

Managed scope, planning, tracking, change control & led the budgetary efforts.

Led and managed project team, effective communication between the project team and the customer for delivering complex projects.

Awards/Accomplishments:

IBM Deep Skill Adder Award (Cash Award) - Q3 2016.

IBM Deep Skill Adder Award (Cash Award) - Q2 2016.

IBM Managers choice Award for exhibiting “Put the client first” - Q2 2016.

IBM Managers choice Award for exhibiting “Restlessly Reinvent IBM and Ourselves” - Q4 2015.

IBM Orion Award for exhibiting “Put the client first” - Q4 2014.

IBM Managers choice Award for exhibiting “Put the client first” - Q4 2014.

Tools & Technologies:

IBM Rational doors, Cognos, Snowflake IBM RTC, IBM QMS, IBM WebSphere Commerce, SVN, IBM cadenza, Confluence, Filenet IBM Connections, IBM Notes, JIRA, MS SharePoint, MS-Visio, MS Office Suite, MS Project, Enterprise application integration (EAI), Oracle CRM, ERP, COTS Products, Amdocs CES, Ericsson BSCS, Comptel Mediation, Intec interconnect, TOAD, Fraud Management system (FMS), Legal, Remedy CRM.

Project/Client: Mobile Money wallet, Vodafone 08/11 – 11/14

Role: Business Analyst - IBM, Pune, India

Represented IBM in Vodafone’s weekly UAT governance call with Business and stakeholders.

Responsible for preparing FRS for functional/non-functional requirements, writing user stories, creating a wireframe for Mobile money application.

Supported client and delivery team on multiple critical mobile money hybrid wallet deliveries such as MNREGA, Aadhaar enabled payment, Taxation, financial accounting, banking integration, IT security compliance features, customer loan payment, auto sweep, charge movement, self-care portal, utility payment, external channels cash-in, donation, Charging Mechanism, NRHM, beneficiary management, SMS notifications.

Involved in delivery of 3 party integrations USSD, IVR, payment gateway, ATM payment etc.

Involved in functional requirement walkthrough sessions with client & internal delivery team.

Involved in discussion with management for execution priorities of different demands & providing effort estimation for end to end delivery.

Involved in functional verification of application, UAT documents review & validation of developed application to ensure everything is covered as per the client requirements.

Managed development & db team, responsible for the team goal, task allocation, and team performance review.

Led test team and prepared them to build capabilities in automation, performance and mobile application testing.

Mentored Mobile money clients & support team, trained them on mobile commerce functional knowledge.

Awards/Accomplishments:

IBM Managers choice award for “Put the client first” - Q2 2014.

IBM Team Award for Mobile money Aadhaar pilot project delivery - Q1 2014.

IBM Spark Award (Cash Award) for excellent performance in Mobile Money team - Q3 2013.

IBM ‘Employee of the Month’ Award & appreciation goodies from Mobile Money client.

IBM ‘Best Individual Performance’ Award for Mobile Money project - Q1 2013.

IBM ‘Team Award’ for project achievement - Q1 2012.

Tools & Technologies:

IBM Rational doors, MS SharePoint, Microsoft TFS, SSRS, SVN, IBM RTC, IBM RPT, IBM Connections, IBM Notes, COTS Products, JIRA, MS-Visio, MS Office Suite, MS Project.

Elitecore Technologies (Sterlite Tech) Business Analyst 12/07 – 07/11

Project 1: Ukraine-Intellecom, Armenia-ICON Communications, Georgia-Maximali 04/11 – 07/11

Role: Business Analyst

Responsibilities:

Responsible to Interface with stakeholders and generating revenue from change requests, brought new business and contract renewal for Ukraine & Georgia clients.

Project 2: Sitra Firstmedia (Indonesia) 04/10 – 04/11

Role: Business Analyst - Elitecore, Ahmedabad, India

Responsibilities:

Developed use case models, UML class diagram and sequence diagrams.

Successfully achieved G1 milestone for Firstmedia Sitra wimax project at client location in Indonesia.

Enhanced existing billing application to compete with similar telecom clients, new product has increased the customer base up to 15% within 6 months compare to existing trend.

Prepared UAT documents, business requirement document(BRD, BRS), functional specification document (FRD), test scenarios, test cases, perform quality assurance testing, helping business to perform UAT and get the sign-off.

Handled multiple roles and responsibilities including Testing, leading BA team and project management.

Project 3: Airtel VoIP 01/09 – 04/10

Role: Business Analyst - Elitecore, New Delhi, India

Responsibilities:

Implemented the first ever VoIP softphone application for client’s MPLS enterprise business, that include various value added services which increase the users efficiency by 8% within 3 months of launching.

Designed wireframe, prototypes for customer (self-care, acquisition), reseller and distributor web portals.

Analyzed the business impact of various enhancements/modifications being implemented & document them properly.

Responsible for writing test plan documents and unit testing for convergent billing system.

Quality assurance testing of billing systems for client acceptance and operational readiness also ensuring that the solution suggested is commercially viable and competitive.

Project 4: RailTel Interconnect, Elitecore, Ahmedabad, India 12/07 – 12/08

Role: Business Process Analysis

Crestel Billing

Responsibilities:

Responsible for giving demonstration of existing billing solution to customer.

Involved in preparing factory acceptance compliance document and live system deployment plan.

Involved in Preparing Business Requirement Specification Documents, acceptance test planning for Interconnect billing project.

Involved in feasibility study and prepared Scope of Work document based on the requirements.

Worked on mapping the requirements with existing system features.

Responsible for delivering solution of as per the time line ensuring software delivery as per the clients expectation

Prepared business processes and proposed customized business critical reports & MIS reports for revenue leakage and traffic analysis to maintain and increase profit margin.

Worked on multiple applications including major and minor enhancements, production supports & change requests.

TRAINING AND CERTIFICATIONS:

Certified Scrum Master (CSM) - Scrum Alliance Sep 14

CBAP, 3 days training based on BABOK v3 through IIBA endorse education provider - Feb 17

TOGAF 9 Certified - Dec 16

GBS Core Capabilities: Foundation to Experienced training (IBM) – 2014

KYI- Telecommunications foundation level (IBM) - 2014

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