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PharmD Patient Counseling, AE Reporting, CMS, Inventory P&L, DUR

Boxford, MA
October 04, 2019

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Victoria I. Page

* ********** **, ******* ** ****1 978-***-****

Professional Summary

Dynamic and detail-oriented pharmacist offers a PharmD degree and over 3 years experience in high volume community pharmacy setting. Highly experienced in cultivating and managing teamwork atmosphere in order to continuously improve workflow and deliver quality customer service. Enrolled in online management and GMP courses to further enhance knowledge and keep abreast of new industry developments. Seeking to leverage extensive technical background and communication skills as a worthy company asset.


Knowledge of ICH, FDA guidelines

Knowledge of Quality Management Systems


Data Entry / 80 WPM

Drug Utilization Review

Inventory Control

Strong written and oral interpersonal communication skills

Advanced in Microsoft Office (Word, Excel, PowerPoint, Visio)

Licenses & Certifications

Doctor of Pharmacy, MCPHS University, Boston MA, 2014

APha-Based Immunization Delivery Certification Course, MCPHS University, Boston MA, 2014

Power-Pak Medication Therapy Management National Certificate Training Program, 2019

Work History

Senior Business Manager BN LLC Woburn, MA 3/2017 - Present

●Regularly liaised with members from other departments and vendors to generate and provide quotes for upcoming projects and products

●Independently researched trending and emerging topics within biotech/biopharmaceutical industry in order to provide highest level of care possible

●Redesigned documentation system of customer enquiries queue to optimize trouble-shooting efficiency and increase customer retention

●Personally rectified customer complaints in timely and professional manner; additionally created prompts for colleagues to use to enhance process improvement initiatives

●Gathered and assessed needs from internal business units to implement procedures to enhance workflow efficiency according to relevant SOP’s and cGMP’s

Staff Pharmacist CVS Health Chelsea, MA 7/2014-8/2016

●Held weekly team meetings to review quality assurance targets and results to discuss areas of opportunity, and create novel approaches to streamline workflow

●Oversaw ancillary personnel in filling approximately 3,500 prescriptions per week

●Handled large call volumes efficiently to resolve customer inquiries, doctor inquiries, and third-party adjudication calls, as well as performed numerous customer satisfaction calls.

●Aided in hiring and training of pharmacy team personnel to hone customer service skills & meet weekly satisfaction targets

●Pharmacy team recognized by Regional Supervisor in 2015/2016 for highest vaccination administration regionally.

●Personally recognized for dedication efforts 2015/2016 for patient education regarding vaccination importance, and hosting two flu clinics.


MCPHS University Boston, MA

Doctor of Pharmacy, Pharm.D, May 2014

Deans Merit Scholarship Recipient, 2008-2011

MCPHS Boston Scholarship Recipient, 2008-2014

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