Carl D. Massie
OBJECTIVE: To earn a position at a quality organization where I can provide excellent service, with the opportunity for growth and advancement.
Hard-working, punctual, trustworthy, flexible and goal oriented.
Excellent communication, interpersonal and customer service skills.
Computer skills: Word, 50 wpm, 10-key calculator.
Front Desk Clerk, Staffing Solutions Group, Oakland, CA September, 2011 – November 2011
Monitored front desk and lobby area.
Signed in and out resident’s guest.
Checked building periodically.
Performed emergency procedures if necessary.
Customer Care Advocate, Verizon, Inc., Dallas, TX February, 1997 – May, 2010
Maintained and updated 411 information database for operators.
Advised customers with technical issues and scheduled appointments for repair services.
Processed payments received for customer in both business and private accounts.
Contractor, Addeco, Dallas, TX March, 1996 – February, 1997
Calculated and verified batch amounts for customer payments.
Set up operator intercepts systems for over 1000 customers over the phone.
Clerk Typist, Federal Express, Oakland, CA September, 1995 – February, 1996
Entered and typed bills of lading for package shipping.
Processed over 800 shipping forms each week.
Bookkeeper, Garrison Care Center, St. Louis, MO September, 1990 – March, 1993
Orchestrated over 100 weekly introductory orientations for new hires.
Calculated payroll and performed administrative duties including bookkeeping.
Updated monthly T.A.D. reports for billing of state.
Collected resident’s payments, made deposits and withdrawals.
Coordinated and monitored petty cash and resident’s personnel cash.
Cal State East Bay, Hayward, CA
BA Degree – Sociology May, 2019
Merritt College, Oakland, CA
AA Degree – Social & Behavioral Science May, 2015
References Upon Request