Administrative Assistant Customer Service

Elouise H. Jackson

*** ******* **** *****

College Park, Georgia, 30349

Home: 770-***-**** Cell: 404-***-****

Profile:

Administrative support, Office Management skills, Microsoft Office programs, Strong planner and problem solver who readily adapts to change, Works independently and exceeds expectation. Able to multi-task, juggle priorities under tight deadlines without compromising quality.

Education:

Dillard High School in Fort Lauderdale, FL

September 1963-June 1967

Degree: Diploma

Skills:

Office

Skills: Administration/Clerical Front Desk Reception Reports

Typing

Computer

Skills: MS excel MS words Windows MS Publisher

MS Access

Experience:

College Park, GA

Arise.Com: Intuit TurboTax

Job Title: Customer Service/Technical Support (Work from Home) (From January 2010-April 2019)

Duties: Customer Service with helping customers with resolving TurboTax issues and installing TurboTax software

Southern Bell Telegraph and Telephone Company/BellSouth Telecommunications:

(January 1970-February 2002)

Atlanta, GA:

Job Title: Frame Attendant (May 2000-February 2002)

Duties: Worked in the Central Office installed, changed and disconnect inside wiring for customers, input paper work in the computer, answer the phone and assist outside technicians as needed, relieving supervisory, then retired on 2002.

Job Title: Administrative Assistant (September 1994-April 2000)

Duties: Technical support for customers with pager problems which connected to their voicemail, typing, clerical duties, relieving supervisory, group leader;

Job Title: Special Assistant (January 1978- August 1994)

Duties: Clerical duties that included, typesetting and designed forms that were used throughout the BellSouth Region, relieving supervisory, assist and answering questions for internal and external customers.

Job Title: Special Clerk (March 1974-December 1977)

Duties: Compiled monthly reports for the tax office, worked directly with 5 office managers to assist them with whatever was needed such as typing, proofreading and making phone calls and callbacks to customers.

Fort Lauderdale, FL:

Job Title: Special Clerk (June 1972-March 1974)

Duties: Used a 10 key calculator, handle employees payroll, new hire paper work, interacting with internal customers and all other employee related benefit.

Job Title: Directory Assistant Operator: (January1970-1972)

Duties: Assisted all customers that called in and needed a telephone number or other assistance.

Technical Industries

Job Title: Assembler (September 1969-January 1970)

Duties: Electronics

New York City, NY

Wallach’s Men’s Clothing Credit Office

Job Title: Administrative Assistant (October 1968-May 1969)

Duties: Answering the phones, typing, filing, organize and put label on files

Fort Lauderdale, FL

Sunbeam Electronics

Job Title: Assembler electronics work (September 1967-September 1968)

Duties: Soldering/electronics

Part-tine jobs:

Atlanta, GA

VP Marketing

Job Title: Telemarketing December 2008-June 2009)

Duties: Assist customer in lowering credit card interest rates

Hire Dynamics

Job Title: Administrative (September 2008-December 2008)

Duties: Input data in the computer, answer the phones, and assist clients with questions.

Spherion

Job Title: Labeler (January 2008-September 2008)

Duties: Put labels on DVD’s for blockbuster warehouse distribution center, worked in retail and other duties as needed.

Manpower

Job Title: Labeler (January 2007-January 2008)

Duties: Put labels on DVD’s for blockbuster warehouse distribution center, worked in retail and other duties as needed.

Atlanta Journal Constitution

Job Title: Paper Delivery (June 2005-July 2006)

Duties: Delivery sale paper one day a week

H & R Block

Job Title: Tax preparer/Associate (January 2002-April 2005)

Duties: Prepared taxes for clients

Treasury Chest Advertising Agency

Job Title: Freelance Typesetter (August 1988-February 1989)

Duties: Typeset ads on the computer for Sears stores.

Fort Lauderdale, FL

Emily Nasser Dress Shop

Job Title: Part-time sales (June 1966-September 1966)

Duties: Sales, cash register and other duties as needed

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