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Customer Service Front Office

Las Vegas, NV
October 04, 2019

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Monisha Minor

**** *. ****** ***. #*** • Las Vegas, NV 89104 • 614-***-**** • Clerical Professional

Enthusiastic Clerical Professional offering over five years’ of front office administration experience. Possesses excellent written and verbal communication skills. Dedicated worker who aims to achieve company goals.

· Excellent Customer


· Data Entry · Filing & Organization

· Highly Organized · Receptionist · Microsoft Office

· Multi-tasking Expertise · Problem Solving · Detail Oriented Clerical

● Moved to a faster paced work area by manager due to the ability multitask and achieve results.

● Answered customer questions, and provided information on procedures or policies.

● Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals.

● Used computers for various applications, such as database management or word processing.

● Operated office equipment, such as fax machines, copiers, or multi-line phone systems.

● Operated electronic mail systems and coordinate the flow of information, internally.

● Scheduled and confirmed appointments for clients, customers, or supervisors.

● Completed forms in accordance with company procedures.

● Conducted searches to find needed information, using such sources as the Internet.

● Opened, read, routed, and distributed incoming mail or other materials.

● Learned to operate new office technologies as they are developed and implemented.

● Mailed newsletters, promotional material, or other information. Customer Service

● Promoted to Lead Tax Preparer for willingness to work with challenging clients and situations.

● Provided excellent customer service by greeting and assisting customers.

● Responded to customer inquiries and complaints.

● Monitored customer service activities to ensure that customers received satisfactory service.

● Answered questions about product features and benefits

● Determined charges for services requested, payments, or arrange for billing.

● Checked data input and verified totals on forms prepared by others to detect errors. PROFESSIONAL EXPERIENCE

Warehouse Personnel,Minuteman Staffing Agency, Columbus, OH 08/2007 - 11/2018 Parking Lot Cashier, Central Parking Systems, Columbus, OH 01/2006 - 06/2006 Lead Tax Preparer/Receptionist, Liberty Tax Service, Columbus, OH 01/1999 - 04/2006 Cashier, Wendy’s, Columbus, OH 02/1998 - 09/2004


Trio Education Opportunity Centers, Las Vegas, NV,Currently enrolled to obtain HSE

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