Enthusiastic Clerical Professional offering over five years’ of front office administration experience. Possesses excellent written and verbal communication skills. Dedicated worker who aims to achieve company goals.
· Excellent Customer
· Data Entry · Filing & Organization
· Highly Organized · Receptionist · Microsoft Office
· Multi-tasking Expertise · Problem Solving · Detail Oriented Clerical
● Moved to a faster paced work area by manager due to the ability multitask and achieve results.
● Answered customer questions, and provided information on procedures or policies.
● Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals.
● Used computers for various applications, such as database management or word processing.
● Operated office equipment, such as fax machines, copiers, or multi-line phone systems.
● Operated electronic mail systems and coordinate the flow of information, internally.
● Scheduled and confirmed appointments for clients, customers, or supervisors.
● Completed forms in accordance with company procedures.
● Conducted searches to find needed information, using such sources as the Internet.
● Opened, read, routed, and distributed incoming mail or other materials.
● Learned to operate new office technologies as they are developed and implemented.
● Mailed newsletters, promotional material, or other information. Customer Service
● Promoted to Lead Tax Preparer for willingness to work with challenging clients and situations.
● Provided excellent customer service by greeting and assisting customers.
● Responded to customer inquiries and complaints.
● Monitored customer service activities to ensure that customers received satisfactory service.
● Answered questions about product features and benefits
● Determined charges for services requested, payments, or arrange for billing.
● Checked data input and verified totals on forms prepared by others to detect errors. PROFESSIONAL EXPERIENCE
Warehouse Personnel,Minuteman Staffing Agency, Columbus, OH 08/2007 - 11/2018 Parking Lot Cashier, Central Parking Systems, Columbus, OH 01/2006 - 06/2006 Lead Tax Preparer/Receptionist, Liberty Tax Service, Columbus, OH 01/1999 - 04/2006 Cashier, Wendy’s, Columbus, OH 02/1998 - 09/2004
Trio Education Opportunity Centers, Las Vegas, NV,Currently enrolled to obtain HSE