Customer Service Office Assistant

Joylina Arceneaux

702-***-**** Email **********@*****.***

PROFESSIONAL EXPERIENCE

August 2015 – February 2019 Barclaycard – Account Manager Henderson, Nevada

• Customize and negotiate payment arraignments to fit customer needs

• Use computer software application to properly service customers’ accounts.

• Adhere to compliance regulations and security policies

• Consistently meet performance standards set by department

• Process payments to bring account current and up to date February 2008 – February 2015 Credit One Bank – Collections Specialist Las Vegas, Nevada

• Perform customer service

• Handle high-volume out-bound calls

• Strategically collect on VISA credit cards

• Execute effective payment arrangements and negotiations

• Secure payments and identify fraud cases

• Perform extensive due-diligence for Collections throughout duration of employment. April 2006 – August 2006 Wild Streak Talent - Office Assistant Las Vegas, Nevada

• Customer relations and clerical support

• Filing, data entry

• Monetary collections

• Business & Office Administration

September 2002 – January 2004 Walgreens – Cashier Las Vegas, Nevada

• Provide customer assistance, as needed

• Effective cashiering functions

• Stock and assemble displays

July 1999 – July 2000 Travelscape.com - Reservation Agent Las Vegas, Nevada

• Customer Service Representative

• Booked air and hotel reservations nationwide

• Correct reservations and accounts as needed

• Provided complete travel industry information to clients

• Administered minor accounts payable and receivable accounting practices. Education

June 2003 Clack County School District - Diploma Las Vegas, Nevada CAREER PROFILE

Expertise includes - Conflict Resolution; Problem-Solving Customer’s Difficulties while Implementing Viable ! Solutions; Administrative Support; Call Center Operations

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