Manager Customer Service

Curriculum Vitae

Furqan Kaleem

Phone: +92-323-*******, Email: ********@*******.***

Sales and Marketing:

Management professional with over 10 years of progressive experience in strategic planning, improving operational efficiency, team building and project management for hospitality industry. Able to quickly understand complex concepts, identify and solve problems, turn ideas into logical strategies, and implement systems that optimize productivity and customer satisfaction, decrease vacancy rates and increase bottom line.

Qualification Summary:

• Exceptional ability to identify and resolve problems in timely manner

• Proven ability to build productive teams that deliver exceptional customer service

• Unique ability to identify and implement cost saving measures

IVY Prints 2015 -2017:

Currently working as Manager Marketing for IVY Prints.

American Fried Chicken (New Jersey, USA) 2009-2010

Worked as general manager for 13 months

The Diner Restaurant (Cape Town, South Africa) 2002-2008

Worked for 6 years, as general manager.

Academics:

• 1998 MATRIC

• 1998-2000 F.Sc

• 2000-2002 B.B.A (proceed college of Management)

• 2002-2004 M.B.A (Proceed college of Management)

Miscellaneous Personal Details:

• Date of Birth: 13-07-1980

• Proficient in English and Urdu

• Excellent presentation and analytical skills

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