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Date of Birth:
Article # 18
Salmiya Block 2 street 19
Building 13, 4th floor flat no.
Ms Microsoft Powerpoint
Positive outlook in life and work, keeping a competitive spirit what makes me m and continues work achievement. I’ve come to realize that Customer Ser Satisfaction is a very challenging job and that it could bring out the Best in eve who is determined to provide the best satisfaction his business could offer. Patie major tool in dealing with customer, both internal and external. And I do believe t more than enough to deal even in the most difficult people. OBJECTIVE
To find a placement in highly professional and competitive position in retail fashion i organization in order to utilize the knowledge gained in customer services to fulfill m potential with adequate financial
remuneration by providing exciting Customer Service. EXPERIENCE
2004-TILL Date Store Manager – al-ghurair,Retail Group
leading fast moving Brand in Kuwait, other countries
Responsible of sales achievement in meeting with pla targets.
Impressive customer care, ensuring that
Store looks attractive By preplanning the
visual merchandising and housekeeping
Over roll Store responsibility.
Staff management supervising, guiding, motivation
Attending to Customer queries, assisting, convincing a leading them to purchase.
Updating Customer feedback to retail management fo trends of Fashion.
JOB RESPONSIBILTIY AND THE ROLE
Daily sending KPI report and analyzing
Handling two stores (Al Kout and Boulevard)
Instructing staff with individual target per day
Applying Visual Merchandising according to brand im
Preparing promotional material and displays
Managing and motivating staff
Making sure sales target are met
Selecting the new products and reviewing the old one
English Spoken and Written
Areas of Expertise
Good Knowledge of
I am self-motivated.
I am result driven.
I am Creative
I work well in
I strive in leadership
Can speak English
quality service to
Flexible to any given
tasks and can
Formed employee schedule and monitored labor co
to be effective with store
Responsible for daily and monthly administrative rep
Completes store operational requirements by
scheduling and assigning employees; following up on the work result
Maintain store staff by recruiting, selecting,
orienting and training employees
Maintain store staff job result by coaching,
counseling and disciplining employees; planning,
monitoring and appraising job results
Identify current and future customer requirements an by establishing rapport with potential and actual
customers and other person in a position to understa service requirements
Formulates pricing policies by reviewing
merchandising activities, determining additional
needed sales promotion; authorizing clearance
sales, studying trends.
Market merchandising by studying advertising,
sales promotion and display plans
Protects employees and customers by providing a
safe and clean store environment
Coordinating with PRO about administrative work (staff visas, sales and promotion permits, shipping documents and store licenses) JOB SKILLS QUALIFICATION:
Customer Focus, Tracking Budget Expenses, Pricing, Vendor Relation Market Knowledge, Staffing, Results Driven, Strategic Planning, Managem Proficiency, Client Relationships and Verbal Communication PREVIOUS EXPERIENCE: 2002-2004 M.H.ALSHAYA CO W.L.L.KUW SALES ADVISIOR
Handling,Franchise Debenhams (UK BRAND) a leadi MovingBrand in Kuwait and Middle countries.
Responsibility of over role customer care in
accordance with Company Standards
Selling Products,Visual Merchandising, And Marketin aspects on par with latest fashion trends.
Selling Products,Visual Merchandising, And
Marketing aspects on par with latest fashion
Operating cash register at till points.
Providing reports to administration related to stock movements and best sellers.
Stock receiving in a pc base environment & check the merchandising,price,country of origin
Compliance with IT, Warehouse, Merchandisers & Administration
.Dept. House Keeping
Providing the service at fitting rooms
A) 2000-2002-Intercity Paging Systems Ltd,Colombo.
Worked as a “Sales Executive”.
B) 1997-1999-Gordan Frazer Co Ltd (Subsidiary of John Keells) Colombo
Worked as a “Sales Executive”.
Job Responsibilities (position A-B):
Selling Products and offering customer services.
Handling Customer complaints and providing customer satisfaction.
Coordinating and implementing sales promotions.
Analyzing the Market environment and handling recoveries. Education
GCE/AL (General Certificate of Advanced Level)
GCE/OL (General Certificate of ordinary Level)
Successful completion of certificate of marketing at National Institute of Business Management, Colombo.
Mohamed Shamil Hassim
Dear Sir / Ma’am
I have come to your attention and believing that I have what it takes to be a part of your company. The knowledge and skills that I have acquired through the years of Hard Work, Training and Learning Experience that will surely be useful and appropriate for your company towards achieving your goals. My pro-activeness and positive attitude always reverberate to everyone I work with. Details of my qualification and personal information can be found on my Curriculum Vitae that Follow. Sincerely Yours,
Mohamed Shamil Hassim