Customer Service Quality

JOB OBJECTIVE

Seeking a position to contribute with my past leadership experience and knowledge related to production in a challenging environment, a true profession to put the acquired knowledge and gain exposure into upcoming technologies while being resourceful, innovative and flexible.

HIGHLIGHTS OF QUALIFICATIONS

Good knowledge of preparing and updating SOPs, monitoring forms and other documents.

Experienced in laboratorial work following HACCP, GMP knowledge, Food Safety Requirements and Health and Safety standards.

Experienced in maintenance of the required high standards of cleanliness and general housekeeping.

Leadership skills and supervision to the production staff ensuring an excellent job performance.

Ability to prepare accurate logbooks and reports.

Effective oral and written communication skills.

Self-motivated, proactive and well organized to work with minimal supervision and within a team.

Ability to use MS Access, PowerPoint, Excel and Word

Education

Centennial College, Scarborough, ON, Canada January 2016 - April 2017

Advanced Diploma in Biotechnology (Fast Track)

Lovely Professional University, Phagwara, India August 2010 – June 2014 Bachelor of Technology in Biotechnology

Experience

Cosmetica laboratories Inc.: Production leader July 2017-present

Checks work orders against product specifications to ensure accuracy and completeness referring to Client Specifications and master Filling & Packing Specifications (MFPS).

Checks, records and conducts inspections of C & S records, components and bulk before verification of lines and resolve if any non-conformances to be found.

Ensures entire team is aware of expectations of finished goods before lines starts by conducting a

complete huddle.

Performs inspections of in-process and final assembly of goods (attribute checks), according to

AQL requirements, required frequency, number of samples to be checked and deeming product passed /rejected based on the Accept/Reject criteria of the AQL sampling plan.

Completes and maintains inspection records / documents for in-process and finished goods attribute checks.

Performs routine quality audits (spot checks) on the lines to ensure the continuity of quality standards, cleanliness standards.

Identifies and records any product quality issues and initiate on the spot root cause analysis and

corrective and preventive measures to be put immediately to prevent recurrence of the reported issue (s).

Provides quality direction for line workers.

Initiate and / or make suggestions to improve the quality of work processes and / or product

Co-ordinates online rework.

Ensures compliance with established GMP, SIP, Housekeeping and practices

Reviews line Batch Production Records (BPRs) for completeness before being handed in for QA review and filing.

Coordinates flow of work orders for the line, communicates with Lead Hands on completion of orders

Ensure lines run to target efficiencies.

Ensure all Returns are properly counted and identified.

Ensure lines are running neat and organized at all times.

Ensure everyone on line is following company policies (respect/language/focus on the job).

Ensure lines start on time after break and lunch.

Coordinate assembly rotation changes.

Ensures timely communication to the line people and their issues (safety, quality, downtime etc.)

Ensures correct and timely completion of the production documents

Nestle India Ltd., Moga, India May 2013 - July 2013

Performed physical and chemical tests to check the quality parameters of raw and finished products in Microbiology lab (Quality control department).

Monitored the cleanliness and sanitary conditions in microbiology lab and plant.

Established an efficient workplace management system which results in improved quality, productivity and safety at the workplace.

Performed physical and chemical tests to check the quality parameters of milk and milk products.

Optimized pasteurization technique and other quality parameters

PIMS (Punjab Institute of Medical Sciences) May 2012 - July 2012

In Microbiology and Biochemistry Department Jalandhar, India.

Carry out analyses on specimens of body fluids, tissue and microbial strains.

Perform clinical validation by checking abnormal results and deciding if further tests are necessary

To diagnose and manage disease through the analysis of blood, urine and other body fluids.

Preparation of different kinds of media and check quality and safety by using reagents.

Projects

B. Tech Thesis Project:

To study and compare the antibacterial and phytochemical analysis of Tinospora cordifolia, Ziziphus mauritiana, Swertia chirata, Erythrina blakei and Asparagus densiflorus.

Published research paper Antibacterial and Phytochemical Analysis of Ethnomedicinal Plants in Research Journal of Pharmaceutical, Biological and Chemical Sciences ISSN: 0975-8585

OTHER WORK EXPERIENCE

Customer Service Representative October 2015 – June 2017

Popeye’s Louisiana kitchen, Scarborough ON

Answer customer inquiries in positive way.

Ensure cleanliness of store always.

Ensure that sufficient supplies are available and work on inventory to make sure everything is stocked.

Ensure that any complaints are entertained positively intending to keep customers happy

Prepare customers order following GMP’s during rush hours.

Provide customers with price information and billing stubs

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