Salesforce Administrator & Developer
(M): 630-***-**** email: firstname.lastname@example.org
Over 14 years of professional Software Development Experience with strong Object Oriented Analysis, designing and programming skills.
6 years of extensive experience in Salesforce.com CRM and Force.com platform with proficiency as developer and administrator.
Hands on experience in Salesforce development using the APEX classes, Triggers, Components, Reports, Dashboards, Force.com IDE, Eclipse with SOQL, SOSL.
Experience in administration, configuration, implementation, and support of Salesforce CRM and Salesforce SFA applications based on APEX Language.
Experience in using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
Hands on experience of CRM processes like Sales Automation, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using Salesforce.com.
Expertise in implementation of Sales cloud, Service cloud, Marketing Cloud, Community Cloud applications.
Experience in developing client-specific solutions on force.com platform using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
Experience in data Migration from Legacy CRM applications to Salesforce using Data Loader, Import Wizard, and Force.com Migration Tool.
Experience in custom integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, AppExchange & Custom Application, Sandbox data loading.
Expertise in creating Roles, Profiles, Email services, Page layouts, Record Types, Workflow Alerts, Assignment Rules, Validation Rules and Approval processes.
Expertise in Configuration, Customization, Custom Development and Support experience on Salesforce.com platform and building custom objects, complex workflows, fields, ensuring high quality performance, maintainability, scalability, and best practices.
Extensive experience in Scrum and Agile Methodology of SDLC.
Proficient to develop, test and deploy solutions across web, desktop and mobile platforms using latest technologies and tools, such as recent supported API's and Salesforce1. Integration of Salesforce.com with Siebel, Java, using Web Services API, Metadata API, SOAP & REST.
Expertise in customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
Worked with Model View Controller (MVC) design pattern and implemented in Salesforce customization using Apex controller classes and Visualforce pages.
Experienced in Deploying Salesforce.com applications across different sandbox using change sets, Force.com IDE and Force.com Migration Tools.
Experience in Data Migration using Import Wizard, Apex Data Loader.
Experience in developing reliable and scalable enterprise J2EE applications using Servlets, JSP’s,JMS, JDBC, Hibernate, XML, EJB, Web Services, Java Script, HTML5,DHTML, Web services API, SOAP API, Restful API.
Excellent written and verbal communication skills to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.
Education & Certification
BE in Computer Science & Engineering ( 2000-2004)
Certified Salesforce.com Administrator / ADM 201
Certified Scrum Master by Scrum Alliance
Certified SAFe 4 Agilist by Scaled Agile
Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Sales cloud, Service Cloud, Visual Force Pages / Components, Apex Web Services, Email Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects, SOQL, SOSL, Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Jitter bit Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production), ANT tool, AppExchange Products.
Oracle 8.x/9.x/ 10g, DB2 8.5, MySQL, MS SQL Server 2005
Scrum, Agile/Waterfall Methodology
Testing /Defect Tracking
Test Director, JIRA, Share(Incident Management Tool), Remedy
MS Office, MS Project, MS Reporting Services, MS Access, Balsamiq Tool
Microsoft Office Tools, Share Point, JIRA, Document Management System, ITIL Processes, MS Visio, Rational Rose, UML, Clear Case.
DataFlow Groups, Michigan Jun 2018 - Present
Sr. Salesforce developer/ Admin
Project: Veriflow, DigiFlow
Veriflow/DataFlow provides Primary Source Verification solutions and background screening and immigration compliance services.
Designed Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
Manage security, users, roles, profiles, groups, queues, sharing rules and other setup options in multiple instances of Salesforce.com
Involved in creating a component for custom buttons which were not supported in Lightning.
Designed Apex Triggers and Apex classes to manage complex business workflows. Wrote Apex Text class (Methods) for SFDC testing to facilitate test driven development.
Developed Visual Force pages along with controller extensions using the Salesforce.com and AJAX tool kit, Angular JS, Material Design
Integrated Salesforce.com with various legacy systems and in-house applications using the Force.com SOAP and REST based web services API.
Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic and documents verification
Created workflow rules and defined related tasks, email alerts, and field updates for documents review.
Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
Created various Reports and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
Used field level security along with page layouts to manage access to certain fields.
Implemented packages in distributing and migrating components or applications within the organization.
Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
Environment: Saleforce.com platform, Sales Cloud, Apex Language, VisualForce Pages, HTML, Java Script, Workflow, Reports, Java Scripts, Custom Objects, Custom Tabs, Email Templates, Security Controls, REST API, Eclipse IDE, Change sets
Astellas, Northbrook, IL May 2016 - May 2018
Sr. Salesforce Developer/ Sr. Consultant
Project: ASK-ME (Medical Info), ISR Portal.
Astellas is a pharmaceutical company and clinical development is centered in Northbrook, IL. The project involved in R&D Application development & maintenance of applications used in pharmaceutical industry. The Project scope involves the Development, new feature releases, upgrades, migrations, maintenance & support.
Customized ISR Portal based on salesforce.com and hosted by Veeva CRM.
Worked with functional leads to transform and develop new requirements into design and implementation.
Created various workflows for to enable Investigators to submit their concept, Proposal and communicate with backend.
Developed Apex Classes, Apex Triggers, and Visual force pages for various functional needs in the application.
Designed and developed Visual Force pages based on the business requirements. For rich user interface look and responsive user interface pages integrated with AngularJS framework for customizing Visualforce pages.
Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
Worked and customized various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Cases, and Opportunities.
Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist Sponsors to better utilize Veeva CRM as a tool and configured various Reports for different user profiles based on the organization’s need.
Implemented Web services using SOAP and REST API for integrations with internal systems as well with external third party vendors.
Created various Batch Apex Jobs and Scheduled Batch Apex as per the business requirements.
Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
Involved in Developing the Test classes for testing customized functionality.
Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
Created profiles and implemented Object and field level security to hide critical information on the profile users.
Worked on integration of Salesforce and SQL server using SQL Server Integration Services.
Used Data Loader and Data Import Wizards to load data into Standard/Custom Objects.
Involved in deploying meta data from Sandbox to Sandbox/Production using Change sets, Eclipse IDE.
Actively Participated in Scrum meetings to follow Agile Methodology.
Environment: Veeva CRM Solution, Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, HTML, JQuery, Web Services.
Freddie Mac, McLean, VA Dec 2014 - Apr 2016
Salesforce Developer and Administrator/ Analyst
Project: Loan Closing Advisor (LCLA)
Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
Involved in gathering and documenting requirements from users, designed UML and use-case diagrams.
Involved in API/Web Service design and developing technical specifications for the Salesforce.com (SFDC) application.
Involved in project technical design plan, conversions, Mapping, configuration of portions of the SFDC application.
Designed interface using Visualforce page and their supportive Controller Classes.
Automated the functionality by writing Triggers and Apex Classes.
Reengineered APEX code already in production to optimize trigger based transactions for performance and speed as well as to work seamlessly with governor limits.
Responsible for Unit testing and performance testing of SFDC API/Web Service.
Created public websites and applications that are directly integrated with your Salesforce.com organization using sites.
Used SOQL, SOSL queries for querying and searching from Salesforce.com objects.
Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
Designed formula fields, Validation rules, Workflow rules, Field dependencies, Approval processes, Assignment rules, Escalation rules as per the requirements given by the client.
Created various Page layouts, Record types, Email Templates as per the business requirements
Created Roles, Profiles, Permission Sets, Public groups, Sharing Rules, Customized OWD settings as per the requirements.
Managed different SFDC sandbox environments for Dev/Test/UAT.
Environment: Salesforce CRM, Apex Language, Visualforce Pages, Workflow & Approvals, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Eclipse IDE Plug-in, HTML, Java Script, CSS, XHTML, DHTML, XML, Web Services, SOAP UI, Eclipse IDE, Oracle, SOQL, SOSL.
Sears Holdings Corporation, Hoffman Estate, IL March 2010 - Nov 2014
Salesforce Admin/ Business System Analyst
Projects: RFID SYW Store, Digital Journey (Cadence Markdown, PCN, Service Live)
For RFID SYW project worked on Salesforce migration project in 2014
Developed data migration technical design documents from Siebel to Salesforce.
Key member in entire Data Migration cycle for Phase 1 release. Involved in data analysis and mapping in Salesforce platform. Worked with Business and IT team to obtain requirements thereby designed, implemented, unit tested, maintained, and troubleshoot the application.
Work in close partnership with business users, upstream and downstream product teams, production support, infrastructure, quality and release management teams
Design and build wireframes, Application for iOS device for Digital Journey Project.
Created Business Requirements Document (BRD), Functional Requirements Document (FRD) and System Use Case Document for IT teams.
Worked on MS Visio to create process flow diagrams, interaction diagrams, and integration diagrams based on business and system architecture.
Worked on Unified Modeling Language (UML) to create diagramming such as Class Diagram, Use Case Diagram, Data Flow Diagram, Context Diagram, Conceptual Design, Activity Diagram, Sequence Diagram, etc. using MS Visio.
Created Mockups and Wireframes using Balsamiq Tool, Adobe Photo Shop for UI developers.
Used JIRA/Share System for defect locking and tracking.
Worked on application supports of various Java/J2EE/ Web Based applications.
Chrysler Financial Inc., Farmington Hills, MI June 2008 - Feb 2010
Java/J2EE Developer/ System Analyst
Projects: Vehicle Incentive and Pricing System-Chrysler Financial (VIPS-CF) & eContract
Developed Retail Rate table module using Java and Struts Framework for Interfacing System Request and MVC.
Designed and created new Data Model, new table sets, Stored procedure for Retail development in DB2 9.5
Created UNIX batch job for Vehicle data uploading using Java Classes, DB2 Import Utility, and Shell Script.
Used Rapid SQL7.5.5, RAD 6.0 and WAS 6.0 as development tools.
Eli Lilly & Company, Indianapolis, IN Dec 2006 - May 2008
Java/J2EE Developer/ System Analyst
Projects: Lilly Safety System (Argus) LSS
Enhancement, Maintenance and Support of Java/J2EE based web portal.
Supported Argus Application and Troubleshooting Argus related issues and providing workarounds. Familiarity with ICH regulation (FDA, EMEA regulation), 21CFR Part 11, GXP
Cisco System Inc., CA Oct 2004 - Nov 2006
Projects: TRENT – SE Opportunity Management Tool), BPT (Best Practice Tool)
Worked as a developer for implementing the new requirement using Core Java, JSP, and Servlets. Implemented MVC Architecture using Struts Framework.