Customer Service Sales

MARY JANE JAMORA MORAN

Marcopolo Subdivision, Brgy. Tagapo, Sta. Rosa Laguna

Mobile: 099********

Email: **********@*****.***

Objectives

Interested in suitable position in office administration, cashiering, customer service staff, hospitality industry or a job that will endeavor me to develop professionally my career to the next level and help the organization achieve its business objectives.

Skills/Qualifications

More than four years of overall experience as Receptionist, Office Administrator/Clerk, Cashier and Food Service Attendant in the Philippines & abroad. A graduate of Bachelor of Science in Business Administration, (Major in Marketing Management) and a two-year diploma on Associate in Health Science Education.

Good team player

Friendly and Customer service oriented

Ability to communicate well with customers and co-workers

Honest, hardworking, reliable and have attention to details

Computer Literate

Willingness to learn new systems and procedures

First aid and basic health care services

Work Experience

Receptionist September 2016 to March 2018

Kargeen Restaurant, Jalil Al Asfoor Trading LLC

Muscat, Sultanate of Oman

Engaged in banqueting, catering and management services to major companies, most sought fine dining local restaurant established in the Sultanate and regularly being visited by tourists and hotel guests for its blend of authentic Arabic foods and international cuisine.

Overall, responsible for the welcoming and the well being of the guests throughout their stay the management of the lounge areas and the delivery of bills in a timely fashion.

Draw up client bookings for tables and ensure that tables are set before clients arrival

Manage the front desk by receiving incoming calls, greeting and attending to customers

Inform guests about the availability of tables and direct them to the tables

Keep records of guests who visit the restaurant

Assist customers with answers to queries, and offer solutions to issues within the assigned capacity

Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner

Ensure that clients make payment for services before they exit the restaurant

Keep clear records of payments received and make detailed notes of balance payments

Communicate with other staff, such as dinners, informing them of clients bookings, needs and complaints.

Cashier September 2015 to February 2016

SM Supermarket/Sta. Rosa City, Laguna, Philippines

Engaged in retail business and the largest supermarket chain in the Philippines under the SM Group.

Received payment from customers and issued receipt and /or sales invoice through the use of Electronic Cash Register.

Counted money in cash drawers at the beginning of the day/shift to ensure that amounts are correct and there was adequate change fund.

Assisted customers to process sales exchanges, sales returns, money refund to customers and resolve customer s complaint.

Ensured that total collections or receipts reconciled/tallied with total sales records during the day/shift.

Cashier/Food Attendant June 2014 to May 2015

Enchanted Kingdom /Sta. Rosa City, Laguna, Philippines

Engaged in leisure and entertainment and it was and still the first and only world-class theme park in the Philippines.

Processed accurately the bills and orders through the use of Electronic Cash Register.

Assisted and took food and beverage orders from customers properly through the order taking system.

Served the food to the customers with a smile and thanked them afterwards.

Cleaned dishes, table counters and floors etc.,

Performed related work as assigned.

Office Administrator/Clerk January 2013 to May 2014

CDJ Builders and Construction Supply/ Bambang, Nueva Vizcaya

Engaged in sale of construction materials and a project contractor for Department of Public Works and Highways and various Local or Provincial Government projects.

Maintained office files, logs, indexes, control records and other information.

Prepared or sent letters, memos and e-mails if needed.

Answered telephone communication, took messages and answered related inquiries.

Assigned to perform banks related matters like withdrawals and deposits.

Assisted in the distribution of salaries to employees/workers in construction/project sites.

Made photocopies, files, distributes mail, etc.

Performed related work as assigned.

Education

Bachelor of Science in Business Administration Year 2011

Major in Marketing Management

Saint Mary s University/Bayombong, Nueva Vizcaya, Philippines

Associate in Science Health Education Year 2007

Saint Mary s University/Bayombong, Nueva Vizcaya

Personal Background

Civil Status : Single

Sex : Female

Date of Birth : 26 March1989

Nationality : Filipino

Religion : Roman Catholic

Character References

Available on request

Contact this candidate