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Professional Scrum Master

Edwards, IL
October 03, 2019

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Jagadeeswari (Jaya) Senthil Phone: : 469-***-****


Energetic Professional Scrum Master Certified over 7 years of experience and familiar with SAFe Scaled Agile implementations and Program Increment Planning. Efficient in removing obstacles and impediments, ensuring Features are delivered on time and remove obstacles, foster an environment for high-performing team dynamics, continuous flow, and relentless improvement to create value in the value streams. Proven background in IT project management, facilitation, and continuous improvement. A strong promoter of the Scrum methodology through interaction with nearly every department at the company. Ensuring Scrum teams’ progress, obstacles and successes are widely communicated throughout the life of each sprint. Demonstrated exceptional communication, leadership and organizational skills.


Project Management,Program Management,Change Management

Data Analytics, BI visualization, Dashboard reporting, Report Generation, Data Migration

Business Requirement Analysis, Business Process Modelling, Global Process analysis and Re-engineering

System Integration, System Analysis, Functional & Technical Specifications

SWOT, Business Capability, Feasibility study, Root Cause, GAP, Market and Risk Analysis


Applications Azure devops,Alterx Connect, Alterx Designer, MS Project

MS Office Suite, MS SharePoint, SAP, ETL (SSIS),

Data Base AWS Cloud, Snowflakes, Tera Data

Data Analytics Tableau 10.5, Power BI

Methodologies Project Management,SAFe Scrum Master, Scaled Agile, 6Sigma & Lean methodologies, Waterfall

Documentation BRD, SRS, FRD, UML (Use Cases, Activity, Data Flow, Sequence, ER), BPMN, Process flows, Business Case, RACI Matrix, Project Plan, UAT Plan, Test Cases, Test Plan, RTM


Caterpillar Inc,Peoria 2017- Till Now

Scrum Master

Implemented Agile Scrum Methodology throughout the organization to improve communications between Data Engineering, Product Management, and Business; to provide more transparency across the 3 departments; and to obtain great business value with short turnarounds. Aftermarket parts sales dashboard to analyze customers loyalty, customers buying pattern, analyze product demand increased sales by 30%, Improved inventory turnover and Sales

Coached/Mentored a 2 Scrum team of 20 Resources from India,Europe and US to deliver quality products which led to over $35M in revenue for the year 2018/19

Utilized Agile Scrum practices to help the team increase their velocity by 63% within the first year of Agile adoption

Champion and embody the Scrum way-of-life across the development teams. Encourage and support iteration and collaborative development - people over process.

Own, advocate, and teach Agile (scrum) processes, ensuring the team is following the framework and looking for opportunities to continuous improve

Promote creation and adoption of standard practices for Scrum Management and Sprint planning, Program management, Metrics management and reporting.

Guiding and coaching the Scrum Team organization to use Agile/Scrum practices and values to meet program objectives

Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings for 2 Teams

Removed team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables.

Collaborated with members of the Product, Business and Engineering Teams to develop and maintain Product Backlogs

Facilitating sprint capacity planning by holding ceremonies like planning poker using story point estimation to performs reliable, practical estimation for software development projects.

Created and maintained a SharePoint site for the project to allow easy document sharing. Assisted core team members by providing general support related to SharePoint and ensuring all project related artifacts are stored on the site.

Implemented AWS Snowflakes datawarehouse diverse data in a single system for Global

Facilitate Daily Standups to ensure the team is communicating effectively on a daily basis.

Ensuring the backlog is organized using epics, features labels and helping the engineering team to understand how to most effectively use the backlog

Organizing and leading Sprint Review meetings to measure the team performance in the past sprint

Facilitated team and Team Retrospectives to built continuous and reletless improvement

Coordinate sprint demos at the end of a sprint, the team is encouraged to demo work that has been completed. Coordinate with 2 Product owner and key stakeholder feedback from these demonstrations.

Analyzing and developed dashboard burndown chart, velocity charts and Sprint Metrics using Power BI

Act as advisor or ad-hoc coach to those new to Agile methodology and guide them in the adoption of Agile software development practices (writing user stories, release schedules and integration planning, scrum meetings, velocity and capacity planning)

Strong understanding of technology infrastructure and nuances, including testing, QA, production environment, test environment, engineering, etc.

Demonstrable experience of leading transformation to agile practices or continuous improvements in newly established agile teams

Lead and mentoring the organization on Lean principles, Agile Awareness,Scrum practice and principles

Forzance Technologies, Toronto Apr 2015 – Aug 2017

Business Analyst/Scrum Master

Implemented of APEX Software

APEX is the software used for finding the duplicate vendor invoices and payments

Daily automated Interface from SAP to APEX server without manual intervention

One common software to serve facilities in US,Canada, India, Singapore, Australia, Indonesia & Mexico. 15 legal entities benefited from this one implementation

Total of US$ 1Mill duplicate payments avoided within 6months of implementation

Gathered, analyzed and documented business requirements and developed Business Requirements Document

Analyse the client’s as-is business process and mapping it to to-be business processes by identifying the gaps

Organized daily communications, scrum notes, sprint reviews reports, Sprint retrospectives, and regular snapshots of Sprint velocity

Guide the team in adopting the fundamentals of iterative and incremental delivery

Remove impediments and blockers that are obstacles to the teams’ progress

Lead the team to self-organization, cross-functionality and a mature Agile adoption

Designed multiple template documents such as SRS, Bug analysis, meeting minutes and Level of estimate which are currently being used in live projects

Implemented an On-line vendor portal for vendors across global to access their invoice, payment information – reduced number of vendors call to service centers by 75%

Involved throughout the Software Development Life Cycle, (SCRUM) including sprint planning meetings, review meetings and backlog refinement meetings.

Prepared business requirements documents by conducting client group interviews, JAD sessions and with other internal departments.

Managed roles offshore and served as a liaison between development team and business team.

Prepared detailed requirements as per USER STORIES and USE CASES to provide details of each business and functional requirement, development and implementation plan of these requirements, timelines, owners, etc.

Implemented Mass Upload for Dealer invoice across US and Canada where saved the time, invoice processer increased productivity 70%

Developed a real time reporting Tableau SOX compliance KPI dashboard and published in Tableau server for a large MNC. Rolled out globally to 800+ compliance managers and control coordinators, saving 56 days of manual reporting time for corporate reporting team each quarter

Tested, cleaned, and standardized data to meet the business standards using SQL, conditional split, data conversion, and derived column in different environments

Interacted with strategic development team, business analyst and managers to analyze business needs and developed technical specifications

Created lot of custom reports for Corporate SOX team using complex tableau reports

Created standard, cross-tab, sub reports and Table reports for department management

Created batch stored procedures for in the report scheduler according to the monthly, weekly or daily

Generated tableau dashboard with quick/context/global filters, parameters and calculated fields on Tableau reports.

Created tableau dashboards with interactive views, trends and drill downs along with user level security

Created and developed parameterized, drill down and AD Hoc Reports

Interacted with the existing database developers and DBA to understand the existing schema.

Thorough analysis, unit testing and integrated testing with other applications of database & SQL statements before deployment to the production server

Implemented Tableau based live metric reporting for Global Finance process to identify processing delays, bottle necks, processor run rates etc... Reduced invoice processing cost by $3 per invoice, also saving 4 days metric reporting time in a month

Created visuals for AP team workflow optimization using Tableau charts, Graphs and Control Charts

Developed cumulative flow diagrams for Kanban workflows to track work items

Consolidated multiple tableau workbooks into single workbook for AP team single source Tableau report central

Developed tableau visuals for controls and compliance team mapping banking regulations to internal policies, standards, and processes to be used in presentations for Accounts Payable leadership

Cleaning and blending multiple data sources to allow for different views on application data in a single dashboard

Designing data model from scratch to aid team in data collection to be used for Tableau visuals

Conducted presentations to other lines of business as a meta role to show value of Tableau as a BI tool

Kept track of own work effort with lean project management on Kanban board

Participated in daily stand-ups with clients on daily design and development effort

Developed Power BI dashboards that translate a question into a visualization which provides insight and answers the question – Ex: Aftermarket parts sales dashboard to analyze customers loyalty, customers buying pattern, analyze product demand increased sales by 15%, Improved inventory turnover

Designed and implemented web-based tool for accounts reconciliation, tracking reconciliation items, monitoring account reconciliation status and various metrics for reporting – First of its kind in the Company, won “Innovative solution” Award

Developed a Tableau dashboard to fix product quality problems, leveraging data blending and agile methodology with an incremental value add approach

Designed wireframe models, developed user-friendly reports and graphics that integrate and convey complex data to internal and external stakeholders. Help facilitate decision making by presenting complex data in a focused manner

Created adhoc reports to users in Tableau by connecting various data sources

Generated Dashboards with Quick filters, Parameters and sets to handle views more efficiently

Published Workbooks by creating user filters and maintaining user level/row level security

Analyzed the source data and handled efficiently by modifying the data types

Importing data from source system like Data warehouse, excel sheet, flat files, SQL, CSV files to generated Tableau adhoc reports

Generated context filters and used performance actions while handling huge volume of data

Handled Tableau server admin activities granting access, managing extracts and Installations

Caterpillar India Pvt. Ltd, Bangalore – India 2008 - 2011

Payable Analyst

Asia pacific shared services with 160+ employees handling financial reporting and transaction processing functions for $12 Billion Caterpillar operation in Asia Pacific Region

Implemented Business Continuity Plan for Shared service in India & China to ensure Consolidations monthly reporting and customers are not affected due to sudden interception of services from service centers

Conducted regular Rapid Improvement workshops (RIW) and implemented quick customer solutions

Implemented SAP common standardized processes and desk manual documentation across Asia region (US, Australia, Singapore, Japan and India)

Improved accounts payable process by introducing Automated invoice verification solution – increased processing volume by 5 times per employee

Implemented Invoices auto allocation project. Implementation of auto allocation of invoices in FIFO basis to team members and achieved 95% SLA

Introduced new Batch approval process in invoice process team reduced the processing time from 4 hours to 15 mins

Implemented electronic payments project across regions, Increased from 45% to 80% electronic payments to vendors.

Implemented next-generation technologies and process automations (including EDI and SAP systems) to foster an environment of continuous improvement. Trained users and served as the primary “go-to” troubleshooter on these new systems, which propelled efficiency gains significant time- and cost-savings

Implemented an Online Journal entry and work flow process in Asia pacific shared service center for automated approval process and document retention – Go Green paper saving ~10,000 sheets per year

Project Coordinator – 6 Sigma

Implementation of Ramco “Payroll Software” for India and Thailand

Performed a vendor analysis based on evaluation of products offered by key vendors

Selection of one vendor as partner for payroll processing in multiple countries

End to end implementation of payroll software, providing training to end users

Automated interface between Peoplesoft and Ramco for uninterrupted processing

Payroll processing done for 6,000+ employees

70% reduction in processing & reporting time

Common software solution enabled performing payroll processing from shared services

Used Security Weaver to regularly monitor that all users are SOD compliant and mitigate issues if detected

Conducted scope of analysis sessions to understand the true scope of requirements and the project.

Created a Requirements Work Plan (RWP) based on the scope of analysis sessions to estimate the hours and plan the sessions needed to successfully deliver the project.

Performed standup sessions to write user stories, analyzed the Iteration Burn Down charts and reviewed defects

Created and maintained a SharePoint site for the project to allow easy document sharing. Assisted core team members by providing general support related to SharePoint and ensuring all project related artifacts are stored on the site.

Analyzed existing business processes and logic in various functional areas within finance, purchasing, through personal observation and user interaction

Elicited requirements through interviews, observation to understand user interactions with the system

Recommended workable method and procedural improvements

Developed and documented design procedures, test procedures and quality standards

Ranked, prioritized and negotiated with business which requirements would be rolled out in which phases of implementation

Specified business rules and validations to enable the system to perform the new business process

Performed detailed analysis of business and functional specifications documentation and performed full system testing prior to implementation

Coordinated UAT sessions with client team members to ensure final delivery of the system and assisted clients with problems and incident resolution


Master of Business Administration, Annamalai University, India – University Rank holder

Bachelor of Business Administration, Bharathidasan University, India

Professional Scrum Master PSM I Certified

Certified Six Sigma Green Belt

Training courses

Azure Devops Training

SAFe Scrum Master Training

Tableau Developer course

Power BI Training course

AWS cloud practitioner

Agile and Scrum Master Training

ETL (SSIS) Training

SAP FI & CO end user course

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