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Service Manager

Chennai, Tamil Nadu, India
October 03, 2019

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October *, ****

HR Department

Subject: Application for a suitable role in ITIS Service Management Transition & Escalation Management AWS Technical Consulting.

Dear Sir / Madam,

It is with great interest that I am forwarding my resume for your kind perusal and consideration for a suitable position in the areas of ITIS Service Management Transition & Escalation Management AWS Technical Consulting. Having substantial experience of over 6 years in developing & achieving technical support objectives, goals to support the organizational vision while managing and directing a team of Support Representatives to drive ITIS Service Management with expertise in driving ITIL Processes, including Incident, Problem, Change, SRM, CMDB and CSI modules, I believe I can deliver optimal results.

I am anaccomplished technology lead; demonstrated capabilities in mapping client’s needs and conducting gap analysis to devise cost effective end-to-end IT solutions to maximize value perception for the customer. Proven success in driving process improvements & consulting ITIL service transition, delivery & support. Served as a Process Manager for Knowledge and End User Support Readiness Management processes.Successfully led integrated Service Management Office team that entails of all the ITIL Processes, including Incident, Problem, Change, SRM, CMDB and CSI modules.

As you will note from my CV, I made vital contribution in the Cloud Strategies based on AWS (Amazon Web Services) & RPA (UiPath) as well as monitoring resources, including CPU memory. Achieved shift based targets by interacting with clients and collaborating with colleagues. Spearheaded 24/7 globally based team providing major incident management as well as communication for enterprise clients. Managed and posted process upgrades and outages on My Service Desk portal for end user reference.

I am a proactiveand energetic professional, own a flawless work ethic; adaptable to new situations/ environments/ people very quickly. Built and tested Service Desk support models besides working with project team to build and arrange Service Desk training.Developed global service desk communications; monitored new services for 30 days’ post go-live as well as provided project with closure report which will compare estimated to actual ticket volume.

My Curriculum Vitae is enclosed to provide you with details of my skills and accomplishments, but I am certain that an interview would completely reveal my desire and ability to contribute to your organization.Thank you for your time and if you would like to schedule an interview or discuss my interest in this position, please contact me on +91-875-***-**** or mail me

I look forward to hear from you at your earliest convenience.

Yours Truly,

Musthafa Abul Hussain

Enc.: Resume

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