IT
Resume:
LATOYA C. TIMS
**********@*****.*** 903-***-**** Relocating to Frisco, TX, 75034
An industrious, resourceful, agile, proactive, and faithful Collaborator focused on providing superior service.
Education
Associate of Applied Science May 2016 Grayson College, Denison, TX Major: Computer Maintenance and Networking Technology Bachelor of Science May 2018 Southeastern Oklahoma State University Durant, OK Major: Computer Information Systems
Minor: Psychology
Minor: Business Administration
Qualifications
PROFESSIONAL SKILLS
• Communicated effectively both orally and written by using Active-Listening, Team Player, Delivered solutions by using Critical Thinking, Consumer Experience Specialist achieved this by building on-going rapport with Consumers
• Explained EOBs, Adjusted claims, Posted Payments, Adjudicated cash, Data Entry, Multitasked
• Analyzed data, Achieved goals, Team Built, Negotiated, Detail-oriented, Met deadlines, Resolved conflicts, Troubleshooted, Managed time and schedules effectively, ability to Identify, diagnose and resolve software and device issues, 95% one call resolution rate.
TECHNICAL SKILLS
• Programmed phones, Processed work orders, Strategized, Created, Worked and Resolved trouble tickets, Seated voice and data systems, Refurbished computers and mobile devices, Demonstrated knowledge of networks, PBX, VPN, TC/IP, DHCP, VOIP, LAN/WAN, Constructed networks both business and personal (cables, router, repeaters, hubs, etc.), Informed on AC/DC Power Systems, Deployed and Implemented systems, Virtualized, Scaled, Coded and Debugged programs
• Internet Browser: IE, Edge, Chrome, Firefox, Safari, Mozilla
• Utility Software: Kaspersky, Norton, Mcafee, Electronic Health Records, Cisco unified call manager, Cisco
(obtaining certificates within the next 6 months, Citrix, CMD
• Software: MS Office, Advanced Excel (VBA, Structured and Ran macros, Generated Tables, Pivot tables reports, and formulas, power queried, charted, PowerPoint, Lotus, Access (Created tables, performed queries, established table relationships), XCODE, Visual Basic, MS Exchange, VMWare, Office 365, TeamViewer, Azure, Active Directory
• Languages/operating systems: C++, HTML, CSS, XML, Swift, Linux, Windows server 2008, 2012, 2014, 2016, Microsoft XP, Vista, 2007, 2008, 2010, MS Dos, IOS, Android, Unix, SQL(Created usernames and passwords, added and removed permissions, queried, composed and deleted tables), Windows OS, HTML5, CSS3, JavaScript, React, .NET, ASP .NET, UBUNTU
Experience
Computer Repair/Mobile Device Repair Self-Employed 05/01/2013 - Present Set up hotspot service, Data entry, Effectively communicated with customers to ascertain wants and needs, Assisted customer's with home network and device failures, Built custom systems, Internet support, Installed and maintained software and hardware for computers, peripherals, and mobile devices, Upgraded hardware and networks, Setup printers, devices, WIFI and router configuration, Recommended software and hardware based on desired outcome, Troubleshooted computers, laptops and mobile devices, Tested new devices and apps, Educated consumers by offering self-help tips and tricks, Managed databases, Accepted payments, Replaced and installed phone, tablet screens, computer monitors, digitizers, headphone jacks, USB ports, batteries, chips, power supply, VGA card, etc. Stay at Home Parent Self-Employed 06/24/2012 - Present Utilized this time to return to College, get my Degrees, and enhance my skills. Passionate about transitioning back to the labor market.
Technical Support IV T-Mobile 06/24/2006 - 06/24/2012 Set up hotspot service, Listened actively, Troubleshooted, Data entry, Assisted customers with network and phone failures, Sold upgrades to devices and plans, Supported customers with internet issues, Created. Submitted, worked and resolved Remedy trouble tickets, VOIP, WIFI set up, Configured routers, Assisted the NOC with outages, Tested new devices and applications ( Prior to launch to debug and offer improvement suggestions), Scheduled, Multitasked, Planned, Accepted payments, Executed billing research, Installed and maintained software, Educated consumers by offering self-help tips and tricks, Followed-up with customers via phone or email to confirm that issue was resolved, Handled Team Lead duties, Monitored calls, Contributed to company knowledge base, De-escalated consumers and co-workers, Ran Team stats, Coached team members on areas of opportunity.
LATOYA C. TIMS
**********@*****.*** 903-***-**** Relocating to Frisco, TX 75034 References
Deborah Grayson
Manager
**************@***.***
Ladarrell Roberson
Manager
*********.********@***.***
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