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Life Insurance Customer Service

Los Angeles, CA
October 03, 2019

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*** ***** ******** **. ***

Los Angeles, CA 90048



Accounting Skills: Familiar with accounting procedures including cash control. Workday, Ceridian, ADP WorkForce Now, Blackbaud, Raiser’s edge, Education edge, Experienced in the use of ADP payroll software (Enterprise EV3 and Horizon), American FundWare, Chaverware, QuickBooks, WordPerfect, MS Word, Lotus 1-2-3, Excel; 10-key by touch. Completed courses in Computerized Accounting and Accounting Principles I-III. Bilingual (English/Farsi).

Customer Service: Ability to communicate effectively and establish excellent rapport with people at all levels. Handle all aspects of employee inquiries and customer complaints.

Personal Attributes: Very accurate and detail-oriented individual with excellent communication skills. Works well independently and as a contributing team member.


VCA 11/2017-Present

Payroll Representative

• Process payroll on a bi-weekly basis for multi-state employees (128 hospital/4000 Employees).

• Ensure that payroll is processed timely and accurately.

• Address employee questions regarding payroll, deductions and resolve discrepancies,

Research and provide guidance.

• Processing Manual checks, Garnishment & Child support.

• Communicate with location managers/regional director to ensure accurate payroll data.

• Coordinate with HR to ensure all elements of employee changes are correctly reflected in WD.

Adat Ari El 10/2014 – 11/2017 Payroll Accountant/AR Accountant

• Prepare biweekly payroll for a staff of 180 employees.

Ensure proper employee profile set-up and conduct HR wage reporting.

Process off – cycle payroll checks, Manage garnishment and child support orders, create and modify standard, custom reporting, ad hoc projects and execute other various responsibilities as assigned.

Monitor sick and vacation balances, fringe benefits, liens, provide information to managers and employees.

Manage A/R, Pledges, posting payment to accounts, invoices, FAST, FACTS.

Responsible for all financial activities associated with accounts receivable process.

Communicate with current and prospective members and/or parents on financial matters; prepare contracts and payment forms for enrollment/re-enrollment.

Assist Executive Director with enrollment status and follow-up with potential applicants; prepare and process payment plans and review for compliance.

Provide support to the financial assistance process and review/revise financial assistance applications.

Prepare analysis of financial assistance requests, report to financial assistance committee and Executive Director to coordinate award determination and notify families requesting financial assistance awards.

Review award appeal requests and present to the financial assistance committee and the Executive Director for review.

Manage the administrative and logistical aspects of all schools contracts.

Create Account Receivable weekly reports and monthly statement.

Prepare periodic reports and present to the Executive Committee.

Temple Israel of Hollywood 07/2009 - 08/2014

AR Accountant

Responsible for full-cycle A/R, Pledges, posting payment to Accounts, generation of invoices, statements for billing and payment, and weekly aging report, Collections, handling large clients and their entities.

Oversee membership and school enrollment and scholarship process, and process payment plans for tuition (650 students and 870 memberships).

Generate internal management reports for directors and managers. Journal entries.

Assist Director of Finance with annual financial audit. Account reconciliation.

Jewish Family Service of Los Angeles 09/1999-07/2009

Senior Accountant/GL Accountant

Conduct daily accounting activities as required, including bank account reconciliations, monthly general ledger reconciliation, pledges receivable, A/R grant funding, and general journal adjustments, including allocation of indirect costs, account analysis, invoicing and inventory analysis, to achieve a timely and accurate monthly close.

Prepare monthly financial statements and reports. Government Grant Billing.

Work closely with program directors, managers and staff to ensure accurate accounting and financial operation.

Assist controller and G/L manager with annual financial audit.

Undertake special projects and duties as assigned. Payroll backup.

Payroll Accountant 02/2001-07/2008

Responsible for input of full–cycle payroll (450 employees, union & non-union).

Enter wages and deductions; prepare payroll reports and payroll transmission ADP.

Monitor sick and vacation balances, fringe benefits and garnishments, bankruptcies, liens, provide information to managers and employees. Manual Checks, health, dental and life insurance reconciliation.

Perform all payroll inquiries, verification of employment requests, and check requests.

Reconcile general ledger accounts for payroll department.

Prepare payroll reports, manage all payroll audits and research payroll-related question.

Senior Bookkeeper 09/1999-01/2001

Account Payable, AP coding, Bookkeeping functions related to grant and JFC-funded programs.

Private insurance billing; preparation of checks and deposits.

A/P coding, compile and maintain statistics for funding sources and regulatory agencies.


Santa Monica College A.A. Business Administration

University Of Tehran - Economics/Accounting

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