Name: HAMZA BERDY
Date of Birth: 18th March, 1989
Languages: English, Arabic, Italian, French, Greek
Visa Status: Employment
To acquire more knowledge, experience and skills so as to keep up with the ever increasing professional and technological changes to effectively enable me deliver professional and quality service plus be a team member in a dynamic multinational organization which will develop and enhance my career.
SKILLS, STRENGTHS, ATTRIBUTES & ABILITIES
Ability to interact and work effectively in a diverse cultural environment
Attention to detail and quality
Ability to work under pressure and coordinate staff training and development.
Positive Computer Literate.
Demonstrates initiative and confidentiality both independently and within a team environment, outgoing, team player and attentive demeanor.
Strong oral, written, listening and organizational skills.
Proven capacity for conflict resolution and strong problem solving among staff, clients and residents/tenants
Excellent in communication so able to reply consumer inquiries with perfect answers.
o2011 September –Acquired a Diploma in COMMERCIAL ACTION.
o2008-2010- Certificate in CIVILISATION in HASSAN 2 UNIVERSITY.
o2007-2008- acquired a Diploma in humanity in Mohammed 6.
2013 /2018: SUN AND SAND SPORTS LLC NIKE BRAND
Customer service representative
Educating customers on new products and their benefits at every apparel and footwear.
Ensuring customer satisfaction is my principle goal of each day.
Answering and attending to general queries regarding our products and services
Doing cashiering and closing of daily sales.
Ensuring that the customer get the collect change.
Ensuring that the cash reports are balanced and tarring.
Informing the customers about the company policies especially regarding exchange and refund.
2018 /2019 Team leader in AAPE brand Dubai mall Group Al Futtaim
Organizing the staff schedules and welfare and spearheading them for active participation.
Acting as link between the staff and the management.
Proper scheduling of every report to the management when needed.
Educating and training the staffs after every leaders meeting regarding the new seasons arrivals
Establishing and maintaining effective all-round control of the department through delegation and coordination.
Responding to all mails and replying to them on time and accordingly.
Provide status reporting of team activities against the program plan or schedule.