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Manager Customer

Location:
Pietermaritzburg, KwaZulu-Natal, South Africa
Posted:
October 03, 2019

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Resume:

Mbali Cossa

*** ***** **, ******, ***************, 3201

Mobile: 063-***-****

Email: adaia9@r.postjobfree.com

PROFILE:

I am an individual who is passionate about making a change to society. Dedicated, enthusiastic and loyal. Meticulous analyst, strategic thinker. Proactive with a focus on solutions PERSONAL DETAILS:

Date of Birth: 09 September 1985

Sex: Female

Age: 34

Marital Status: Single

Nationality: South African

Driver License: Code 8

SECONDARY: Bhekeshowe Secondary School 1999 – 2003 EDUCATION Matriculated

EXPERIENCE:

Dovel Farm Trust 2017 – 2018

Role and Responsibilities as Admin Assistant at Dovel Answer and direct phone calls

Organize and schedule appointments

Plan meetings and take detailed minutes

Write and distribute email, correspondence memos, letters, faxes and forms Assist in the preparation of regularly scheduled reports Develop and maintain a filing system

Update and maintain office policies and procedures Order office supplies and research new deals and suppliers Maintain contact lists

Book travel arrangements

Submit and reconcile expense reports

Provide general support to visitors

Act as the point of contact for internal and external clients Velocity Call Centre 2013 – 2016

Role and Responsibilities as Call Centre Agent at Velocity Answer incoming calls and respond to customer’s emails Management and resolve customer complaints

Sell products and place customer orders in the computer system Identify and escalate issues to supervisors

Provide product and service information to customers Research required information using available resources Research, identify, and resolve customer complaints using applicable software Process orders, forms, and application

Route calls to appropriate resources

Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls Follow up customer calls where necessary

Upsell products and services

Complete call logs and reports

Other duties as assigned

JET 2009 – 2011

Role and Responsibilities as Cashier

Attended to clients

Marketing in-house specials

Cashing up

Training junior staff

Presenting

Event coordination

Discom 2006 - 2009

Role and Responsibilities as Cellphone Consultant

Attended to clients

Marketing in-house specials

Cashing up

Training junior staff

Presenting

SKILLS: Computer skills (Excel, Power Point, Word, Access, Internet Explorer) Multi-lingual (English, IsiZulu, IsiXhosa)

INTERESTS: I am interested in an opportunity that will utilize my skills and experience in order to create a lasting impression to the client and employer. REFERENCES Ms. L Xulu

Supervisor (JET)

035-***-****/ 082-***-****

Mr. M Chamunorwa

Manager (Dovale Farm Trust)

078-***-****

Ms. Madida

Team Leader (Velocity)

067-***-****



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