Senior Account Manager/ Customer Success Manager

Jack France

NYC

M: 732-***-**** E: *********@*****.***

Proven Senior Account Manager with expansive experience within the digital landscape, specializing in display, lead generation, mobile, social and video solutions. Extensive and long-sustaining relationships with brands and agencies including: Zenith, OMD, Razorfish, UM, Ogilvy, Carat, Mediacom etc.

EXPERIENCE:

Olapic Inc. New York, NY July 2018- April 2019

Senior Account Manager

•Manage a SaaS platform that collects and curates user generated content

•Manage a book of business exceeding $4 million in revenue

•Manage a portfolio of 30+ Fortune 500 accounts

•Act as point of contact for day to day client issues or questions

•90% Client retention rate (goal is 85%)

•Conduct client platform walkthroughs, trainings, strategy sessions etc.

•Constant sales support to ensure timely or early renewals

•Post-sale client onboarding of platform usage

•Lead Weekly and Bi-weekly client calls to ensure client engagement

•Facebook Bluebook Certified

White Ops Inc. New York, NY Feb 2017-Nov 2017

Senior Account Manager

•Manage the daily deliverables of fraudulent impressions through daily reports

•Manage client launch requirements on a day to day basis

•Manage, retain, grow a book of business with revenue of $6 million dollars

•Build client relationships through the pilot series of campaigns

•Retain client relationships in order to renew at the end of flight

•Utilize Jira and other internal systems for internal requests

•Create campaign tags for on-boarding new clients and prospective pilots

•Conduct client dashboard walk throughs for new advertisers/agencies

•Troubleshoot and solve any delivery discrepancies

•90%+ Renewal Rate of existing business

Telemetry Inc., New York, NY Sept. 2014- Dec 2016

Senior Account Manager

•Manage day to day campaign set up and delivery reporting for all Zenith Optimedia’s Online Video campaigns

•Main contact for Telemetry’s largest client account base, Verizon Wireless, Chase bank, Farmers Insurance etc.

•Provide in person training on reporting interface as well as industry fraud detection metrics

•Main contact for RFP submission pre-sale process

•Collaborated with Account Executives on creating solutions for RFP submissions

•Reviewed and edited RFP content pre sale

•Maintained strong client relationships post sale to ensure return business

Webdirect Media, New York, NY Feb. 2013-Dec. 2013

Senior Account Manager

•Managed day to day operations of existing mobile co-registration and web campaign deliverables

•Served as the daily contact to prospective and existing clients

•Obtained campaign assets in order to execute a timely campaign launch

•Managed 35+ active campaigns including Kelloggs, FreeLotto, Collegefinder.com, etc

•Upsold and renewed existing client campaigns

•Company dissolved in Dec. 2013

Permission Data, New York, NY May 2012-Nov. 2012

Account Executive

•Sold and managed an agency and direct book of business of both

•Identified and attained new clients that aligned with their suite of products including:

Co-Registration, CPA display and Social Media advertising solutions

•Generated revenue through selling/ upselling existing clients utilizing lead generation networks

•Owned both New York and Boston agency relationships

•Mentored junior level sales people in helping them strategize and grow their book of business

PK4 Media, New York, NY Oct. 2011-May 2012

Senior Account Executive

•Responsible for generating new business with: McCann, J3, ID Media, and Digitas

•Scheduled agency meetings to educate them on PK4 Media’s solutions

•Coached and accompanied junior sales person on meetings and assist in closing new business

•Prepared sales presentations and decks for prospective clients on a vertical by vertical basis

•Company dissolved EC sales

SpotXchange New York, NY Jan. 2011-June 2011

Director of East Coast Sales

•Recruited by previous superior (at Dedicated Media,) to join sales team

•Tasked with growing and maintaining sales team revenue within assigned territories while managing a sales executive

•Closed client/agencies including: Sobieski (Carat), John Deere (Ogilvy), Amex (Ogilvy), Mercedes (Razorfish)

•Trained and assigned agency contacts to new team members and managed pipelines for new members

•Generated $200k from assigned agencies

Dedicated Media New York, NY May 2009- Dec. 2010

Sales Executive, New York/Atlanta/Boston

•Penetrated leading interactive agencies and provide media solutions for digital campaigns

•Maintained and achieved set revenue goal at 100% consistently month over month

•Grew online agencies from zero revenue dollars to $90k month over month on avg. OMD(GE), Carat (Reebok, D&D), Razorfish (Mercedes, Hertz), Moxie(Verizon)

EDUCATION:

Bachelor of Science in Marketing, The Richard Stockton College of New Jersey, Pomona, NJ

SKILLS:

Fully proficient in all areas of Microsoft Office, Excel, Word, Internet and Social Media, SalesForce, Dart, Atlas, Jira, Lead Conduit, Cake, Account Management, Client team training and coaching, Digital analytics, Digital strategy

Contact this candidate