Customer Service Representative

NATALIIA KHLEBOROB

** ****** ***** ***** ******* L6A 3W7

Phone 905-***-**** Cell 416-***-**** Email: **********@*****.***

OBJECTIVE

Looking for a long-term employment where I can utilize my strong analytical knowledge and management skills while contributing significantly to the success of the organization in achieving its purpose

SUMMARY

More than 14 years of progressive professional experience as customer service representative and Head Cashier

HIGHLIGHTS OF QUALIFICATIONS

Comprehensively trained, goal oriented and responsible

Excellent interpersonal relations; ability to assess client needs and address difficult situations

Competent in setting priorities and managing high volumes of work

Personable telephone manner and ability to interact well with people

Strong problem solving, analytical and communication skills

Mathematical aptitude with good attention to detail

Solid cash handling and sales experience

Ability to work independently and within a team environment

EXPERIENCE

Coppa’s Fresh Market, Vaughan May 2005-September 2019

Position: Customer Service Clerk/ Assistant Head Cashier

Supervised up to 20 cashiers, scheduling them according to business needs

Trained newly hired cashiers on accounting procedures and company policies

Answered a multi-line phone, directing calls to the right associate, while ensuring customer complaints and concerns were regarded in an efficient manner

Oversaw 16-30 checkout stations on regular basis, balancing cash flow and inputting data into different programs(Next step, Excel), preparing day/week reports, arranging for Bank Deposit

Kyiv Region District School Board Kyiv,Ukraine 2000-2003

Certified School Teacher

Designed and developed programs according to approved curriculum

Provided informative presentations to students regarding different areas of studies and ensure that all students fully comprehend all aspects

Trained and led students in activities to promote their physical, mental and social wellbeing and development

Prepared and administered assessment materials, evaluated student progress and provided support to students who required extra guidance

EDUCATION

National Pedagogical University Kyiv, Ukraine

Master’s degree in Philology

References are available upon request

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