Customer Service Safety

* * * * * O Y P ACE DR.. . • E L P A S O T E X A S, 7 9 9 36

C E L L : ( 9 1 5 ) 3 0 9 - 3 8 6 8 • E - M A I L : j e s s c o n t r a 3 @ GMAIL.c o m J E S U S C O N T R E R A S

CAREER SUMMARY

Multifaceted, results oriented professional with twenty five years of diversified quality knowledge and thirteen years of Environmental, Health & Safety experience. Strategically oriented leader, disciplined and analytical planner, hands on implementer, computer proficient and team leader with strong communicator & interpersonal skills. Proven ability to interact well in any environment and all levels of management.

KEY SKILLS

Leadership and communication skills to achieve desired objectives and goals

Knowledge and implementation of OSHA safety compliance programs

Implementation of leading & lagging safety metrics to analysis trends

ISO 9001:2015 QMS implementation

QUALIFICATIONS

OSHA General Industry Outreach Trainer- G0060342

(10 & 30 hour Authorized Trainer)

American Society of Safety Engineers- 0100231

(Paso del Norte Chapter- Member

American Society of Quality- 63749974

Leadership Development Network- 80 Hr Training

VPP certification

ISO 9001:2015 Certification

30 Hour Construction Certified

MHE Train the Trainer (FMH)

First Aid, Bloodborne Pathogens & CPR Trained

GMP, HACCP and FDA knowledge

Internal Auditor Certification

Experience and knowledge in the implementation and compliance of: Quality programs- ISO, QMS, PPAP, FAI, 8D, 5S, internal & external audits and PDCA, etc. Safety programs- General Industry, Construction, FDA, HACCP, GMP’s, Glass & Brittle, VPP, DOT, leading and Lagging indicators, Hearing conservation, LOTO, etc. EDUCATION

01/2005 - 10/2007 University of Phoenix, Santa Teresa, New Mexico Degree of Bachelor of Science in Business Administration 1990-1995 El Paso Community College

Quality Assurance Certification Program

Multiple safety certificates

WORK EXPERIENCE

09/10/2018- current, Union Pacific Railroad, El Paso, Texas Certified Conductor and Remote Control Operator

Conductor on train on transportation trains

Remote control operator on yard assignments

04/09/2018 – 09/07/18 General Labels & Printing, El Paso, Texas QMS & EHS Coordinator

Implement OSHA compliant Safety Program

Conduct Safety training and documentation

Perform safety inspections and improvements

Successfully oversee the transition from ISO 9001: 2008 to ISO 9001: 2015

Establish procedures for incoming inspection, FAI, PPAP

Conduct 8D root cause analysis, CAPA between vendors and customers 07/2012 – 2/16/18 Veritiv Operating Company El Paso, Texas Quality & Safety Coordinator

Maintain VPP STAR compliance and certification

Conduct Safety training and documentation

Conduct and maintain JHA’s company wide

Perform safety inspections and improvements

Successfully oversee the transition from ISO 9001: 2008 to ISO 9001: 2015

Establish procedures for incoming inspection, FAI, PPAP

Conduct 8D root cause analysis, CAPA between vendors and customers

Successful implementation of QMS structure corporate wide. 09/2011 – 04/2012 Insulation Technology Company (ITC) El Paso, Texas Safety Assistant

Conducted safety meetings, performed JHA at various job sites

Reviewed Safety Procedures and Policies were in compliance

Trained personnel on hazard recognition and PPE requirements

Ensured compliance to OSHA regulations

04/2005 – 8/2011 Handgards, Inc. El Paso, Texas

Quality & Safety Manager/ QA Project, Safety & Security Supervisor

Quality - Initiate growth and development of department personnel, testing methods and procedures on both domestic and import products.

QA Project- Lead projects on new products and new equipment.

Safety -Establish and maintain a Safety program which complies with all OSHA

& General Industry standards, A.I.B audits & FDA, GMP compliance.

Security-Oversee security at two facilities, 40 cameras & audio system. 04/2000 – 01/2005 United Plastics Group, Inc. El Paso, Texas Quality Supervisor / Customer Service Representative

Supervised the activities in the Quality Department. Provide training and development to Quality and Production Personnel.

Accountable for all aspects of customer concerns regarding quality; assisted customers with any problems or questions in regards to our service.

Provided and demonstrated effective dynamic communication and operations skills to ensure that the highest quality of customer service was provided.

Played a key role in reducing customer complaints by 90%. 01/1999 – 03/2000 Johnson Controls, Inc. El Paso, Texas Quality Laboratory Technician

Perform lab test per AIAG requirements.

Analysis and complete reports for management

Schedule and perform QS9000 training and audits.

Oversee the incoming, process and final inspection stages 05/1998 – 12/1998 Casco Plastics El Paso, Texas

Quality Supervisor

Conduct training for quality and production personnel.

Implement production process layouts.

Conduct customer visits as required.

References available upon request

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