System Administrator Social Media
Resume:
Rahamathulla Abdul Rahim
Hawalli, Kuwait.
Mobile No: +965-********
Email: adai7f@r.postjobfree.com
Skype ID: A.R.Rahamathulla
Objectives
PERSONAL SUMMARY:
A confident and reliable System Administrator with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems, as well as having an eye for detail and able to multi-task under pressure. An excellent communicator, can relate well with people at all levels and has the flexibility of working well as part of a team and on my own. Now looking to further an already successful career by working for a ambitious and expanding company. Purpose of the role
To lead and provide high quality operational and technical application and systems support to Landmark customers and internal business functions on day to day basis. Support Team Leader is expected to be the owner of the ‘problem management’ process. Minimizing the adverse impact of incidents and problems on the business (internal and external) and preventing reoccurrence of any such incidents. The Support Team Leader is responsible for all aspects of managing, supporting and developing Support Team members within Information Technology Services Team
(ITST) to deliver an outstanding customer focused service. This includes the line management of all team members, and a continuous development of capability within the team, managing the prioritization and allocation of work across the team and ensuring applications and systems supported by the function perform, and are available to the user community, to agreed SLA’s and KPI’s. The Support Team Leader provides expertise in areas of application/software fixes, tuning, performance monitoring, troubleshooting, deployments, support, documentation of standards and procedures for the administration and maintenance of all supported environments. The culture and ethos of the role is directed towards outstanding customer service. Professional Skills: IT technical support officers monitor and maintain the computer systems and networks of an organization. They may install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person.
Depending on the size of the organization, a technical support officer's role may span one or more areas of expertise.
Organizations increasingly rely on computer systems in all areas of their operations and decision-making processes. It's therefore crucial to ensure the correct running and maintenance of the IT systems.
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Rahamathulla Abdul Rahim
IT technical support officers may be known by other job titles including:
applications support specialists;
help desk operators;
maintenance engineers;
technicians.
They may also work within first or second-line support. The work is as much about understanding how information systems are used as applying technical knowledge related to computer hardware or software.
Ability to work independently to complete predefined tasks in a controlled schedule environment, ability to handle problems through solutions.
Fluency in written and spoken English, as well as good Arabic Employment History 1: Senior
ARAB OPEN UNIVERSITY (Kuwait Branch) (2007 to Present) Job Title: System Administrator, SharePoint Specialist and Web Master Major responsibilities were as follows: System Administrator
Research and identify solutions to software and hardware.
Diagnose and troubleshoot technical issues, including network configuration.
Configure/troubleshoot of wireless devices.
Configure/troubleshoot IP phones
Install/Configure/troubleshoot PCs, Laptops, network printers, scanners, projectors
Good Experience of Microsoft Windows Server OS (Windows 2008/2012) installation, upgrades and patches.
Manage development, test, production Windows servers, applications and enterprise storage.
Antivirus and Patch management.
Working knowledge of TCP/IP, SMTP, DHCP and DNS server Management concepts.
Working knowledge of Microsoft SQL server.
Knowledge of Virtualization technologies ( Hyper-V)
Experience on monitoring tools.
Responsible for testing and deployment of changes into the infrastructure
Responsible for documenting all changes to the system environment
Good knowledge of processes and tools utilized for system management, problem reporting, change management and support tools.
Coordinate the planning, installation, testing and maintenance of equipment/products, and the development and implementation of disaster/recovery procedures 3
Rahamathulla Abdul Rahim
LAN/ Infrastructure Administration
1. Maintenance of ACTIVE DIRECTORY with Responsibilities to Add, Remove or Disable and to provide certain Level Restriction and Privilege to users with accordance to the Norm of Company Policies.
2. Apply upgrades, patches, firmware updates, and modification of configurations as necessary for optimal performance of the hardware.
3. Install and maintain monitoring tools and monitor for and respond to conditions that would prevent the proper operations of the server environment.
4. Install, configure and manage operating systems on servers (e.g. esxi, Windows Server 2008 R2, Windows Server 2012 and windows Server 2016).
5. Diagnose and repair of problems with the hardware, software, and configuration of servers and associated operating systems.
6. Review new releases of patches, updates, firmware, operating system software and utilities, etc. and evaluate their impact on AIMS systems.
7. Install and manage application services on servers including MS SQL, Oracle, SharePoint 2013, SCCM 2012, IIS, HyperV, Microsoft file and print share. 8. Manage Vlans, assign IP addresses and create firewall rules that allow applications to communicate with each other and with customers as appropriate. 9. Perform system administration duties for complex systems that impact departments campus wide such as shutting down and rebooting servers, applications and databases; adding or deleting user accounts; creating databases and websites; moving applications into production; performing and verifying backups and restores; checking event logs daily; communicating issues to other staff; resolving identified issues; planning, and implementing patch and version upgrades; maximizing the performance of our applications and servers.
10. Review information on new releases of application system software. Document their applicability for and impact on AIMS computing environment. Apply patches, install upgrades, adjust system parameters, etc., as needed, and test performance and technical compliance in a test environment. Test functionality with business process impact with local system administrators. Coordinate the delivery of this software with campus departments and software vendors. 11. Perform administration for the Microsoft Server based file-and-print infrastructure (i.e. file servers, print servers, print queues, active directory, etc.). 12. Perform security setup, maintenance and policy recommendations for operating systems, databases, and applications.
13. Monitor usage, manage performance and capacity of infrastructure and report issues to management. 14. Add, modify, and remove users of the servers and applications and maintain appropriate access rights, disk allocation, and login scripts.
15. Implement backup and archive policies in back systems as defined by customers. Periodically verify recovery processes. Perform file, application and system restores. 16. Assist in disaster recovery planning and implement and maintain disaster recovery procedures. 17. Produce appropriate reports required for effective service management, such as outage reports, usage reports, and inventory lists.
18. Provide technical consulting and support of complex systems of hardware and software at the Division level up to Campus level.
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Rahamathulla Abdul Rahim
Web Development
Knowledge of PHP, XHTML, CSS, XML and JavaScript/jQuery.
Joomla and WordPress
Awareness of the Web Development industry, and new technologies.
Social Media Monetization Strategies.
Developing multi-user applications within a (SOA) service orientated architecture.
Writing up technical manuals and user instructions.
Strategically thinking through all parts of the design process.
Knowledge of international web standards and protocols. As a Team Member:
o Participate in special projects to improve processes, tools, systems and organization; o Take responsibility for personal learning and development and for setting achievable and meaningful work objectives and managing personal targets, meeting obligations of The Institute’s Performance Management and Development Policy; o Demonstrate commitment to The Institute’s organizational values, including performing to an exceptionally high ethical standard and focus on integrity, collaboration and teamwork in all efforts.
Work, Health and Safety
o Comply with Work Health and Safety legislation and operate in accordance with established Occupational Health and Safety practice and procedures at the Institute; o Promote and contribute to a safe, secure environment for staff and visitors. KEY SKILLS AND COMPETENCIES
System Administrator : Having professional experience of more than 12 years in IT field including following expertise:
1. Infrastructure Planning, Designing and Administration. 2. Hardware and OS Support Systems Integration.
3. Storage and Backup Administration.
4. Support of Enterprise/ Midrange/ Entry level Servers. 5. Infrastructure and Virtualization using Hyper-V. 6. Possessing exceptional knowledge and experience in capacity planning. 7. Implement IT policies and develop procedures that improves efficiency of IT and business operations through OS security hardening.
8. Excellent verbal and written communication skills. 9. Having expertise in problem-solving approach that addresses issues immediately while determining for best resolutions.
10. Excellent communication skills, both written and oral. 11. Demonstrated strong problem solving, analytical skills, and strategic thinking. 12. Excellent interpersonal skills, including stakeholder management, training, presentation and public speaking.
13. Demonstrated, quality focused, track record of successful projects. 14. Ability to be flexible and adaptable in the face of changing organizational priorities and ambiguous environments.
15. Ability to research and quickly assimilate relevant new technologies, concepts, architectures and features is essential.
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Rahamathulla Abdul Rahim
Employment History 2:
New Dar Al Shifa Hospital, Hawally –Kuwait. (Oct 2003 – July 2007) Job Title: System Support Officer and website designer. Major responsibilities were as follows:
Technical: Technical skills are essential to ensure the website performs correctly and presents information in the correct format to the maximum number of users. Webmasters test website content using different types of browser or operating systems. They also test site performance on the increasing number of mobile devices that provide Internet access, including smartphones and tablet computers. To maintain site performance, webmasters check and fix broken links or content that does not appear correctly.
Security: Security knowledge is a key requirement for webmasters. They must balance easy access for visitors with protection of confidential content that is only available to approved or registered users. Webmasters must also be aware of viruses and emerging threats so that they can put counter-measures in place to protect the site.
Optimization and Marketing: Webmasters must have search engine optimization skills to ensure that their websites achieve a high position in appropriate search engine categories. If the website owner aims to generate revenue from the site, the webmaster must also have marketing skills to develop effective online campaigns.
Management: Webmasters must be familiar with website management tools. They monitor site traffic levels and analyze the pattern of visits to different pages to identify site usage. They use the information to plan fresh content and introduce new functionality to make the site more appealing to visitors. Employer : Dar Al-Shifa Hospital, Hawalli, Kuwait.
Performed enhancements on existing systems. Provided on-call PC support for employees. Carried out upgrading the hardware and software used in the hospital.
Administering Windows2000 Server, using active directory for user account and user group managing, creating trust relationships and computer management in domain.
System/ Network support, Network installation configuration and administration.
Providing technical support for clients, trouble shooting and problem solving.
Network Configuration and Maintenance, PC Maintenance, Operating System Installation, Software Installation, Hardware Maintenance and Trouble Shooting.
Help Desk System including Trouble Ticket Issuing, Solving and Maintaining.
Developing Hospital Website design and Maintenance. 6
Rahamathulla Abdul Rahim
EDUCATION
Higher Secondary
National Institute of Open School(NOS),
Delhi, India.
BCA (Bachelor of Computer Application)
DR. C.V. Raman University,
Bilaspur, India.
BCom (Bachelor of Commerce)
Indira Gandhi National Open University
(IGNOU), India.
PROFESSIONAL COURCES
Microsoft Certified Professional (MCP)
Microsoft Certified Solutions Associate (MCSA)
Microsoft Certified Solutions Expert (MCSE)
Microsoft Certified Solutions Associate – Office 365 (MCSA)
Microsoft Certified Solution Expert – Productivity (MCSE)
ITIL Foundation Certificate in IT Service Management (4th Edition )
Cisco Certified Network Associate (CCNA)
SharePoint Server 2013
Diploma In Computer Programming
Higher National Diploma Certificate in Computer & Information System
Professional Diploma Certificate in Computer &
information System
Diploma In Desktop Publishing
(Ms-Office, PowerPoint, PageMaker, CorelDraw)
Diploma In Web Graphic Designer
(Macromedia Flash CS6, Photoshop CS6,
DreamweaverCS6, Firework, PHP,HTML and
JavaScript)
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Rahamathulla Abdul Rahim
Primary Skills:
Software and Hardware installation and maintenance.
Network configuration and maintenance.
Language : Joomla 3.5x,Wordpress,PHP, HTML,CSS style and JavaScript
GUI : Macromedia Dreamweaver CS6
Graphic Application : Macromedia Fireworks CS6,
Macromedia Flash MX CS6
Macromedia Freehand CS6.
Swish, Mix-Fix and I have knowledge in 3D Studio Max
Report : Crystal Reports 8.5
Secondary Skills:
System Analysis & Design : Visio 2013
Graphic Application : Adobe Photoshop CS6, Adobe Illustrator CS6, Dreamweaver CS6,Image Styles, Image Ready, Joomla
3.5x, WordPress, Firework, 3D Studio Max, CorelDraw X8.
PERSONAL DETAILS
Date of Birth : 8th August 1980
Sex : Male
Address For Communication : Rahamathulla Abdul Rahim Hawalli – Beirut Street,
P.O.Box 3390 Safat 13034, Kuwait.
Telephone No : +965-********
E-Mail : adai7f@r.postjobfree.com
adai7f@r.postjobfree.com
Nationality : Indian
Religion : Muslim
Civil Id No : 280*********
Visa Status : Article 17 (Transferable)
Marital Status : Married
Languages Known : English, Arabic, Hindi and Tamil Writing Known : English, Arabic, and Tamil
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