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Program, project, and application development manager

Toronto, ON, Canada
October 07, 2019

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Jamie Parks, CFA



Over 14 years designing and deploying enterprise projects.

Passionate about strategic solutions that enact executive vision.

A proven end-to-end skill-set that facilitates the articulation of ideas into production.


CFA Institute

Awarded the Chartered Financial Analyst (CFA) designation.

The Canadian Securities Institute

Canadian Securities Course

University of Western Ontario

B.A. Double Major Honors Political Science and Economics.

Areas of Expertise

Program, Project; and Application Development Management utilizing Agile scrum, Agile XP, waterfall, iterative, and hybrid approaches

Both business and technology project experience

Change management process design and application

Business deployments, including training and communications

Business relationship management

Deep financial institution experience, including wealth management and wholesale:

Retail brokerage, private banking, private wealth, trust, philanthropic foundations, family partnership, institutional equity sales and trading, equity research, and corporate & investment banking

Direct experience will virtually all instruments and wealth products including equities, fixed income, derivatives, mutual funds, and unified management accounts (UMA)

Critical infrastructure administration

Resource management in dynamic matrix environments

Vendor engagement and management

Business and systems analysis

Quality assurance

Business intelligence and management reporting

Business process organization

12+ years deploying and administering cloud technologies in enterprise environments

Management of vendors including, Unitrax, Fundserv, Cognizant, Tech Mahindra, IBM, CGI, Dell, CDW, and TCS.

Hands-on technology experience with JIRA, Planview, Confluence, Microsoft Project, web, Unix (Linux, BSD, Solaris), PL-SQL,, Java, .Net, SQL, python and shellscript

Previous Employment

RBC Investor & Treasury Services

October 2017 – June 2019

Senior Project Manager, Execution & Delivery COE (Contract)

Delivered a range of global projects, including international money transfer modernization.

Directly coordinated development, infrastructure, quality assurance, and architecture.

Responsible for project budgeting and forecasts.

Project Manager of the Payment Flow Control (PFC) stream of the Cash and Liquidity Management (CaLM) program.

The SWIFT IT system ownership is based in London, UK, while the affected business units are in London, Malaysia, Luxembourg, Australia, and Toronto.

The CaLM program size was ~$18 Million.

PFC is a risk management system that prevents real-time SWIFT payment messages from passing out to the BESS gateway when client daily activity, as pooled across a client’s Vostro accounts, exceeds the limit set by Global Risk Management (GRM).

The project was designed to deliver multiple concurrent workstreams utilizing an iterative/hybrid SDLC methodology.

Concurrently, I also led the multiple production deployments of the Cash Management System (CMS) stream of the CaLM program.

CMS is another risk management system that provides the firm with a real-time view of liquidity in the RBC I&TS SWIFT international money transfer Nostro accounts.

Developed and executed highly detailed production run-books, including business production implementation verification (PIV).

Worked onsite in London executing one of the deployments.

In conjunction with a Luxembourg development team, successfully delivered a new pricing feed into the Canadian fund accounting system.

Agile Scrum SDLC methodology.

The initiative is saving the firm ~900k annually.

Interfaced with the Toronto-based business executive and IT resources.

Managed the QA efforts.

Successfully managed the CI Priority Operational initiative.

The initiative was a collection of operational improvements for the client, CI Investments.

The goal was to develop functionality to align with the client’s need for up-to-date cash and security position reporting.

Determined the highest priority items through close consultation with the client, often through onsite collaboration.

Managed multiple concurrent workstreams utilizing an iterative/hybrid SDLC methodology.

Successfully delivered the Scotia Transfer Agency Conversion project

Executed a migration of Scotia Capital’s structured notes record-keeping services from the CIBC Mellon Unitrax platform onto the RBC Unitrax platform.

All changes coordinated with Fundserv.

Utilized a waterfall SDLC methodology.

The project was delivered on-time and under budget.

The client feedback was very positive.

D.G. Biddle & Associates Consulting Engineers – Information Systems Renewal 2

November 2016 – October 2017

Project Manager and Consultant (Contract)

Comprehensive upgrade of the firm’s information systems hardware and software.

Personally performed the full business-stack design, development, and deployment for 50 users.

Business continuity plan featuring offsite warm failover.

Bsd unix utilizing bhyve hypervisor and zfs filesystem.

Key components include active directory user management, postgresql database, postfix/cyrus mailer, and web-delivered horde groupware suite.

Scotiabank – Global Wholesale and Wealth Technology (GWWT) – Global Wholesale Operations

September 2015 - November 2016

Program Manager (Contract)

The program size was ~$5 million, and included international payment transfer modernization.

Managed the respective executive steering committees.

Coordinated business analysis, development, infrastructure, quality assurance, architecture, and change management.

Responsible for project budgeting and forecasts.

Successfully delivered the Settlement Workflow Engine (SWE) Chapters 1 and 2

The delivered components allowed the Derivative Product Settlements Group to migrate the bulk of their payments business off of antiquated and error-prone paper/excel processes.

This Pega-based system managed Derivative Settlement’s SWIFT international money transfer messages and passed them out to the BESS gateway.

Introduced Agile Scrum SDLC methodology, while managing legacy infrastructure integration points.

Also acted as the Agile Scrum master leveraging Confluence and the JIRA Agile module.

Successfully delivered the RightFax Upgrade project

The project utilized Agile Scrum SDLC methodology.

The delivery modernized the software and infrastructure for the mission-critical automated global faxing platform for wholesale operations.

Full business continuity redundancy.

The key technologies were opentext rightfax, SQL server, and VMware.

Successfully rebaselined the Document Management System Replacement (DMSR/OIPM Replacement) project.

The project replaces the wholesale operations critical digital document storage system.

In order to replace an antiquated optical-drive ‘jukebox,’ a bespoke system built on MS server technologies is being developed.

Delivered multiple concurrent workstreams utilizing a hybrid/iterative SDLC approach.

Full business continuity redundancy.

Scotiabank – Global Wholesale and Wealth Technology (GWWT) – Salesforce Team

August 2014 – August 2015

Program Manager (Contract)

The GWWT Salesforce team manages support and enhancements for the Global Banking and Markets, Commercial, ICCB, and APAC business lines.

Designed and implemented a new comprehensive project intake / change management process based on Agile SDLC methodology.

Organized and brought discipline to item and release management.

Scotiabank - Wealth Management Business Solutions - CRM for SPCG Program

February 2011 – July 2014

Program Manager (Contract)

Wealth Management Business Solutions had a business project management / business relationship management function, however the product also allowed for full deployments to be managed from the business-side.

Owner of the design and delivery of integrated implementations and improvements across the multiple business units comprising Scotia Private Client Group (SPGC), including Private Banking, Private Investment Council, and Scotia Trust.

Coordinated business analysis, development, infrastructure, architecture, quality assurance, and change management.

Managed executive steering committees.

Delivered multiple concurrent workstreams, typically utilizing a hybrid/iterative SDLC methodology.

Responsible for project budgeting and forecasts.

Defect tracking using JIRA.

Successfully delivered the CRM for SPCG Phase I project to 500 Scotia Private Client Group users across Canada.

The project empowered the SPGC users and management with a full-featured CRM system updated with daily client and account information.

Integrated the disparate Broadridge backends for Private Banking, Private Investment Council, and Scotia Trust.

Led the design and delivery of the CRM for SPCG – Productivity Extension Program, including the delivery of the Will Bank project for Scotia Trust.

The program size was ~$1.25 million.

The Will Bank is a comprehensive store of will information that enables Scotia Trust to better retain assets that have fallen in.

The project was referred to as 'the future of the trust company.'

Directly and regularly interfaced with the head of Scotia Trust for the duration of the project.

Temenos Systems (nee Odyssey Financial Technologies; Nee X.Eye Incorporated)

August 2010 – February 2011

Consultant: Senior Financial Systems Analyst, QA Team Lead, UNIX Developer (Contract)

The firm provides a blend of crm and portfolio management software targeting the investment broker's desktop.

The Senior Financial Systems Analyst role focused upon writing detailed requirements and specification documents for business reports and client statements.

Led a QA effort to test data adapters that converted book-of-record data files (Schwab and Advent) to the native odyssey standard interface format.

Researched and developed a unix utility to scrub production oracle odyssey databases of all ‘financial’ information.

The key technologies were oracle SQL, solaris unix, web interfaces, and Cognos reporting.

D.G. Biddle & Associates Consulting Engineers – Information Systems Renewal

November 2009 - July 2010

Project Manager, Consultant, and Developer (Contract)

Single-handedly designed and delivered a full corporate server stack for 25 users.

Features email, group calendar, group address book, file shares, and mobile integration.

The system was proven to be exceptionally robust, requiring very little maintenance and featuring high uptime.

‘Own cloud’ style web architecture.

Technological Environment

Bsd unix.

Mailer stack: postfix, courier imap, cyrus sasl, courier authlib, spamassasin, spamd, and procmail.

Networking stack: pf firewall, bind dns, isc-dhcp, cisco link aggregation, and samba fileserver.

Web stack: apache httpd, php, postgresql.

Primary languages: perl, php, sql, and bash.

Groupware/CRM/Project Management: egroupware suite and horde suite.

County of Haliburton – Broadband Outreach Program

April 2009 – November 2009

Broadband Outreach Coordinator (Contract)

Led the Broadband Outreach Program, which was an Ontario Ministry of Agriculture, Food, and Rural Affairs (OMAFRA) mandated component of the Rural Connects broadband network deployment.

The Rural Connects program allowed the County of Haliburton, in conjunction with various private partners and OMAFRA, to deliver broadband internet to approximately 4500 homes and businesses.

The Broadband Outreach Program sought to help individuals and small businesses make best use of the new broadband technologies.

Lines of communication were opened up to the general public regarding broadband coverage within the County of Haliburton; this included radio interviews, press releases and coverage, and personal contact.

Speeches were delivered to interested/affected organizations reaching approximately 900 constituents.

A full curriculum was developed to aid individuals and small businesses utilize web technology; this was delivered through the Fleming College Haliburton Campus.

National Bank Financial – Capital Market Solutions

January 2004 – December 2008

Application manager

Technology owner for the system across National Bank Financial, National Bank Securities, and Altamira.

Worked directly in Corporate & Investment Banking for two years.

Clients included Corporate & Investment Banking (including M&A), Institutional Equity Sales & Trading, Equity Research, Structured Product Solutions, Corrnet Bond Desk, and Quantitative Research.

Designed and successfully delivered dozens of key technology projects, typically using a hybrid/iterative SDLC approach.

Ongoing systems administration and user training.

A key element of the role was business relationship management: communicate directly with senior executives, pitch/gather new requirements, and ensure that these were properly deployed.

Utilized internal and external, analysts and developers.

Led the design and deployment of full systems, including QA efforts.

Integrations and change management.

Vendor selection and contract negotiation for various software and services.

Designed and delivered the DBDeals deals database for the M&A team.

Systems focus: crm, management information (data warehousing), collaboration, and process organization.

Successfully delivered a project for the external wholesale mutual fund team.

The system integrated the sales efforts of the wholesale teams from National Bank Securities (National Bank's mutual fund division) and the recently purchased Altamira Mutual Fund company.

X.Eye Incorporated

September 2001 – January 2004

Financial Systems Analyst

The firm provided a blend of crm and portfolio management software targeting the investment broker’s desktop.

The organization utilized an Agile XP SDLC methodology.

Led a project researching and developing a unix-based oracle database Batch Testing Suite. The process focused upon the creation of fixed income, equity, and derivate models from which standard interface and expected value files were generated. Items tested include the bulk processing of performance figures, yields, accruals, and cash flows.

Led a fundamental rework of the product’s reporting suite.

Acted as an Implementation Consultant on-site at Royal Bank Investments.

Merrill Lynch Investment Managers Canada (nee Midland-Walwyn – Atlas Capital Division)

December 2000 to September 2001

Investment Analyst, Investment Manager Research and Analysis

Supported the firm's mandate as a 'manager of money managers.'

The firm managed mutual funds and the Horizons Unified Management Account (UMA) Program

Directly served the marketing, sales, and finance teams with a wide array of qualitative analysis and quantitative models.

Proof read pre-published documentation for technical accuracy.

Monitored external investment manager compliance with investment policy guidelines.

Developed and maintained risk management tools.

Compiled index performance.

Merrill Lynch Asset Management Canada (nee Midland-Walwyn – Atlas Capital Division)

March 1999 to December 2000

Portfolio Administrator - Horizons Unified Management Account (UMA) Program

Executed high volume fixed income and equity trades under tight time constraints.

On average traded ~$1.5 million per day.

Liaised with money managers and financial consultants.

Calculated monthly performance..

Midland-Walwyn – Atlas Capital Division

March 1998 – March 1999

Documentation Administrator- Horizons Unified Management Account (UMA) Program

Established the documentation processing system.

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