Hospitality Management

Curriculum Vitae – Andile Fortunate Mndaweni

Date of birth: 17 August 1997 · Email: ****************@*****.***

·Mobile: 073-***-**** · Languages: Zulu & English

Address: ** ****** *********, ****** 4000

PROFILE

I am a dedicated young lady with exemplary service in hospitality industry. I am a Durban University of Technology graduate in Hospitality Management who is committed to provide helpful, fast and exceptional service to meet guests and clients demands. I am a hardworking, goal oriented and highly motivated individual who is always looking for a challenge to enhance my skills and knowledge to groom myself with vibrant and stress-resistant personality. I interact well with people and adapt easily to different kinds of work environment, I am able to work under pressure and flexible to work different shifts. Through the training at Cape Town International Convention Centre, Holiday Inn Sandton and Protea Durban Edward Hotel I have developed a mature and responsible approach to any task that I undertake to ensure customer satisfaction and smooth flow of service. With my willingness to learn I believe that I am confident and always prepared to acquire new skills on a daily basis. I will be sure to certify my quality performance by exceeding your expectations and contribute excellent service. Getting the opportunity I will do the best of my abilities to rise above the stars.

EDUCATIONAL BACKGROUND

Year Completed: 2018

Qualification: National Diploma Hospitality Management Institution: Durban University of Technology

Subjects: Hospitality, Accommodation, Financial, Communication and Events Management, Service Excellences, Information System, Food & Beverage Service, Food & Beverage Operation, Culinary Studies, Industry Law, Healthy & safety and Work Integrated Learning (WIL)

Year Completed: 2015

Qualification: Matric

Institution: Emzamweni High School

WORK EXPERIENCE

March to April 2019 (Training)– Protea Hotel By Marriott Durban Edward Front Office, Reservations and Housekeeping

Amongst these departments I worked in housekeeping, switchboard, concierge, reception and reservations.

Duties:

Processing reservations

Doing weekly arrivals list in detail to ensure all requests have been followed up on, and all rooms are allocated

Doing guests checking-ins and check-outs

Doing weekly stationary ordering

Answering and directing calls

Make lunch reservations, assist in tour bookings and book guests transport

Store and tag guests luggage

Cleaning guests rooms and all hotel public areas

Working in laundry

Updating daily weather in hotel facilities

January to June 2018 (In-service training): Holiday Inn Sandton Hotel Front Office, Finance and Food & Beverage (Banqueting, Bar, Kitchen, Restaurant) Departments

Food & Beverages

Prepare breakfast buffet station

Prepare A la carte meals during lunch and dinner

Make sure that food supplies are stored properly

Prepare food platters for in house conferences

Doing table set-up, polishing glass and silverware

Prepare meeting rooms according to the seating style

Make coffee and set out food at time

Meet & greet guests; serve meals for specified function following time lines for event

Seating and serving guests food and drinks

Taking guests orders

Doing cash up

Acknowledging guests as they work in and out in the restaurant (hostess) Guest Service & Reservations

Answer phones and operate a switchboard, route calls to specific people

Allocating rooms for the guests and ensure all reservation details are updated on the system.

Processing emails reservations

Doing direct bills (DBs) prepare travel vouchers Finance

Creating purchase order number (P.O) for purchased hotel items to proceed with payment

Issuing stock to different department and stock count

Doing daily banking and email it to the assistant financial manager

Email and call supplies to confirm stock purchasing

Calculating forex and email the forex company for collection (forex exchange) July to December 2017 (In-service Training): Cape Town International Convention Centre

Banqueting and Pastry Kitchen Departments

The training was more into supervising where I’ve acquired leadership skills and develop positive attitude towards work and become responsible of staff and organisation growth.

Supervising the whole event on behalf or together with the Event Service Manager

(ESM).

Charging food and beverages prices including VAT as written in the function sheet

Welcoming and introducing myself to the client before the function starts

Doing signage for all hosted events

Writing reports to the management about the function I was hosting

Doing function briefing to waitrons for them to deliver a good service as expected and allocating them to their sections

Using the system EBMS to check and print out functions details, floor plans, programme, signage and single day planning

Contacting with the clients to confirm his/her requests about the function

Maintain a clean work area at all times and reset for the next event

Do breakdown after the function and ensure all items used go back to their proper locations and leave the room in a good condition

Pastry Kitchen

Prepare dessert garnishes as per chef instruction

Bake for coffee shop based on what they ordered

Maintain the health, hygiene and professional appearance of the kitchen as I understand the importance of kitchen hygiene

Help chefs in baking activities ( by collecting ingredient, bake genoise, do creaming) do all the light thing to assist

Ensure food hygiene protocols (storing and handling it properly) SKILLS AND COMPETENCIES

Planning and Organising skills

Time management

Good communication skills

Leadership and Supervision

Flexibility

Office administration

Service excellence

Hard working

Decision Making

Telephonic skills

Computing Skills (Microsoft word, Excel, PowerPoint & Access)

Opera & Marsha system

EBMS (software)

HOBBIES AND INTERESTS

Baking

Netball

Dancing

Traveling

REFERENCE

Name: James Viljoen

Designation: HR Manager Protea Hotel

Contact number: 081-***-****

Email: *****.*******@************.***

Name: Nolukholo Joyi

Designation: Banqueting & Events Coordinator Holiday Inn Sandton Hotel Contact Number: 076-***-**** or 011-***-****

Email: *********.****@*********.**.**

Name: Thokozani Mthethwa

Designation: Event Service Manager CTICC

Contact Number: 083-***-**** or 021-***-****

Email: *********@*****.**.**

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