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Customer Service Support

Toronto, ON, Canada
October 07, 2019

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***-*** ********** *****

Scarborough, ON M1W 2P2


OBJECTIVE: To obtain meaningful employment opportunity as a Personal Support Worker within your organization, providing support for individuals living with illness or disabilities by promoting Dignity, Independence and Safety. Highlights of Qualifications

● Trained and certified Personal Support Worker

● Excellent written and oral communication skills

● Dedicated to promoting client dignity, independence, Privacy & Safety

● Good judgement, empathy,honesty,adaptability & Flexibility

● Genuinely enjoy working with seniors and have a broad understanding of Alzheimer's, dementia, delirium, and depression gentle approaches.

● Have the ability to adjust to working in different social and economic Environments.

● Ability to work well both individually and within a team environment

● Have experience in providing personal care and household management in a community setting, retirement, and long term care setting. Professional Skills and Certification

● Personal Support Worker Certificate.

● Hold a valid Standard CPR/ First Aid Certificate.

● Food Handlers Certification

● Applied Behavior Analysis Certificate

● Safe Management/ Adult Crisis Intervention Training

● Safe Medications For PSW’s Certificate

● Speech & Language Pathology For the EIder

● Dementia Care Training & U- First

● Falls Prevention, Patient handling & Client Care Consideration

● Prevent Diabetes Healthy Lifestyle Workshops

● Clear Police Reference Check

Educational Qualifications

Personal Support Worker Certificate- City Adult Learning Center 2018/2019 Certificate in Child Care & Nanny Service 2017

Higher National Diploma in Marketing 1992/1994

Secondary School Certificate 1986


Transcare Community Support Services- Placement (May- June) 2019 Harmony Hills Long Term Care Home - Placement (April- May) 2019 Relevant Work Experience

Nursing Care Assistant Harmony Hills Care Community 2019

● Assisting the residents with all activities of daily living including bathing, toileting, dressing & mobility

● Working with residents facing barriers with day to day activities from various backgrounds

● Performing housekeeping chores like cleaning and tidying the resident’s room, making beds and doing laundry

● Observing, recognizing and reporting changes in the resident’s behaviors and condition to supervisor

● Transferring the residents from wheelchair to bed with a mechanical lift

● Working collaboratively with different team members and provide extra support as required to make sure excellent customer service is maintained Volunteer

Fudger House LTC 2018 till date

● Help the residents with mobility

● Assist with clinical escort and appointment

● Keep the residents spark with friendly visiting and conversation

● Assist residents with social activities like happy hour, birthday parties

● Tuck Shop assistance


Reading, Music, Singing & Dancing

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