Customer Service Support
Resume:
OLUWATOYIN ABOLARINWA
Scarborough, ON M1W 2P2
************@*****.***
OBJECTIVE: To obtain meaningful employment opportunity as a Personal Support Worker within your organization, providing support for individuals living with illness or disabilities by promoting Dignity, Independence and Safety. Highlights of Qualifications
● Trained and certified Personal Support Worker
● Excellent written and oral communication skills
● Dedicated to promoting client dignity, independence, Privacy & Safety
● Good judgement, empathy,honesty,adaptability & Flexibility
● Genuinely enjoy working with seniors and have a broad understanding of Alzheimer's, dementia, delirium, and depression gentle approaches.
● Have the ability to adjust to working in different social and economic Environments.
● Ability to work well both individually and within a team environment
● Have experience in providing personal care and household management in a community setting, retirement, and long term care setting. Professional Skills and Certification
● Personal Support Worker Certificate.
● Hold a valid Standard CPR/ First Aid Certificate.
● Food Handlers Certification
● Applied Behavior Analysis Certificate
● Safe Management/ Adult Crisis Intervention Training
● Safe Medications For PSW’s Certificate
● Speech & Language Pathology For the EIder
● Dementia Care Training & U- First
● Falls Prevention, Patient handling & Client Care Consideration
● Prevent Diabetes Healthy Lifestyle Workshops
● Clear Police Reference Check
Educational Qualifications
Personal Support Worker Certificate- City Adult Learning Center 2018/2019 Certificate in Child Care & Nanny Service 2017
Higher National Diploma in Marketing 1992/1994
Secondary School Certificate 1986
Placement
Transcare Community Support Services- Placement (May- June) 2019 Harmony Hills Long Term Care Home - Placement (April- May) 2019 Relevant Work Experience
Nursing Care Assistant Harmony Hills Care Community 2019
● Assisting the residents with all activities of daily living including bathing, toileting, dressing & mobility
● Working with residents facing barriers with day to day activities from various backgrounds
● Performing housekeeping chores like cleaning and tidying the resident’s room, making beds and doing laundry
● Observing, recognizing and reporting changes in the resident’s behaviors and condition to supervisor
● Transferring the residents from wheelchair to bed with a mechanical lift
● Working collaboratively with different team members and provide extra support as required to make sure excellent customer service is maintained Volunteer
Fudger House LTC 2018 till date
● Help the residents with mobility
● Assist with clinical escort and appointment
● Keep the residents spark with friendly visiting and conversation
● Assist residents with social activities like happy hour, birthday parties
● Tuck Shop assistance
Hobbie
Reading, Music, Singing & Dancing
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