Customer Service Manager

CURRICULUM VITAE

PERSONAL DETAILS

Name : Naomi Ng'endo Kimotho

Gender : Female

DOB : 30/09/1986

Nationality : Kenyan

Marital status : Married

Religion : Muslim

Passport No. : A1718346

Tel : +974********/ +254*********

Height : 5.3ft

Weight : 68 kgs

Language : English, Kiswahili, Arabic

Email : **************@*****.***

OBJECTIVES

To apply my full potential in all the responsibilities I undertake

To work with standards above grades and reproach

Participate informatively through team work so as to realize the corporate objectives.

PROFILE

My reliability, communication skills, responsibility and friendly nature are assets I would bring to the work. I also have the ability to prioritize whilst under pressure meeting tight deadlines.

I can perform all my duties without any supervision.

PERSONAL ATTRIBUTES

Hardworking

Honest and time conscious

Work under minimum or no supervision

Committed in meeting set targets while observing deadlines

Exceptional written and verbal communicating skills

EDUCATIONAL BACKGROUND

2007-2008 : Utalii College

Hotel and Catering Management

2003-2006 : Kaaga Girls High School

Kenya Certificate of Secondary Education

1994- 2002 : Kianjiru-Ini Primary School

Kenya Certificate of Primary Education

WORKING EXPERIENCE

2008-2011 : Pronto Restaurant

As waitress

Duties and Responsibilities

Providing excellent wait service to ensure satisfaction

Taking customer orders and delivering food and beverages

Making menu recommendations, answering questions and sharing additional information with restaurant patrons

2014-2016 : Lulu Hypermaket UAE

As security guard

Duties and Responsibilities

• Patrol premises to prevent and detect signs of intrusion and ensure security of doors,

gates and windows.

• Answer alarms and investigate disturbances.

• Write reports of daily activities and irregularities

• Monitor and authorize entrance and departure of employees, visitors and other

persons to guard against theft and maintain security premises.

• Call police or fire departments incase of emergency, such as fire or presence of

unauthorized persons.

• Answer telephone calls to take messages, answer questions and provide information

during non-business hours or when switchboards is closed.

• Warn persons of rule infractions or violation and apprehend or evict violators from

premises using force when necessary.

• Operate detecting devices to screen individual and prevent passage of prohibited

articles into restricted areas.

HOBBIES

Football

Travelling

Socializing

Reading

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