Customer Service Manager

SARAH JOY ELLIS

**** ******** ****** ************, ** 78660 Cell: 512-***-**** *******@****.*** Executive Account Manager

Specializing in Customer Relationships

AREAS OF EXPERTISE

Scheduling Customer Relationships Lead Referral

Order Entry Customer Service Follow-up Support

Material Expertise Customer Retention Up-Selling CAREER PATH

EXECUTIVE ACCOUNT MANAGER Floor King, Inc. 12/2017 – 8/2018 EXECUTIVE ACCOUNT MANAGER Floors Inc. 4/2017 – 12/2017 EXECUTIVE ACCOUNT MANAGER Flooring Services, Inc. 9/2015 – 4/2017 EXECUTIVE ACCOUNT MANAGER Floor King, Inc. 4/2015 – 9/2015 ACCOUNT MANAGER Flooring Services, Inc. 6/2012 – 4/2015 Function: Expediting for all account management of CastleRock, Lennar, Village, LGI, Opus, and Yates. Maintain a working relationship with GMs, order material, schedule installs/repairs, process claims/returns, and request price/billing. Communicate with corporate management and field personnel while keeping company management and warehouse personnel informed. CUSTOMER SERVICE MHNET Behavioral Health 07/09-6/12 Function: Assist members/providers with mental health benefits and authorizations. Provide members with referrals to mental health providers. Train new hires. Assist with data entry. Back- up receptionist directing calls in-bound calls and report generation. CUSTOMER SERVICE Ranch House Corporate Office 05/06-01/09 Function: Approve checks and credit cards over the phone for a corporate office. File paperwork, hire staff, and answer phones.

CUSTOMER SERVICE/TECH Gtech 05/05-04/06

Function: Troubleshoot terminal issues for lottery retailers. CUSTOMER SERVICE/SALES Harris Connect 10/04-04/05

Function: Handle in-bound and out-bound calls from alumni for school yearbooks. Up-sell. EDUCATION

MASSAGE THERAPIST Lauterstein-Conway 08/04-5/05

COLLEGE COURSE WORK Austin Community College

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