Classification: Internal Use

THÉA AMSDEN

*** *. ****** ****** • Pleasantville, IA 50225 • 515-***-**** OBJECTIVE

As an Executive Assistant, I bring a focus of qualified skills, knowledge, and professionalism into the work that I provide. I believe that my experience outlined in my resume will prove that I am a valuable asset. PROFESSIONAL PROFILE

A dependable executive support professional with over 20 years of experience supporting senior executives. Exceptional ability to execute in a fast-paced environment, satisfy customer needs, and maximize business benefit. Possess the highest degree of integrity, supported by a flawless record of maintaining confidentiality. Adaptable to changing situations and able to multi-task effectively and meet deadlines. Proven strong leadership, excellent communication skills, work load prioritization and teamwork. Talent for managing multiple projects with strong attention to detail, excellent problem-solving, and follow-through capabilities. Energetic, reliable, and highly self-motivated with a strong work ethic, an eagerness to learn, and capable of quickly adjusting to changing work priorities. Resolve problems with minimal direction and consistently seek process improvement. Friendly and personable, able to work well with public and coworkers at all levels of an organization. Highly computer literate with an ability to troubleshoot hardware and software challenges. AREAS OF EXPERTISE

Office Suite Windows 10

10 Key by touch Adobe Acrobat X Pro

HP Service Manager RAMS PFG Purchase Card System e-Procurement Event Planning / Event Oversight PFG Travel & Expense System Organization & Time Management PeopleSoft

Accounts Payable / Accounts Receivable Resource Scheduler Corcentric Accounting system SharePoint

Problem Solving Conference Preparation

Spreadsheets & Report Design/Preparation Relationship Development Diplomacy Data Entry, Analysis & Evaluation

Meeting scheduling/Large Scale Meetings Strong Verbal/Written Communication skills Analysis and Proofreading Travel Coordination – international and domestic Presentation Development Travel Coordination using corporate jet Diligent Board Book Creation Visio Organizational Chart Creation EXPERIENCE

PRINCIPAL FINANCIAL GROUP – DES MOINES, IA

MAY 1, 2000 – PRESENT

EXECUTIVE ASSISTANT

Calendar and meeting support - independently and proactively manage the schedules of executives at the Vice President and above levels. Responsible for managing all aspects of Officer’s schedule including responding to all invitations and requests, making decisions on priority on behalf of Officers, finding the best date/time options for all, suggest optional attendees, coordinating agendas and gathering pre-meeting materials, working with building facilities and catering to ensure the meeting is set up appropriately. Advanced inbox management - responding on behalf of my Officers, prioritize and flag messages, making recommendations on the most efficient and effective way for my Officers to organize their work. Travel - Manage Fund’s CEO and Officers’ complex and frequently changing travel arrangements and coordinate pre-planning of trips both international and domestic. Process travel expenses and reimbursements, also responsible for approval/rejection of direct reports’ expense reports. Create and proof meeting materials, agendas, and PowerPoint decks for meetings. Create and maintain filing systems. Distribute company-wide announcements, book conference rooms, coordinate catering for meetings, and assist with team building activities. Frequently use word processing, spreadsheet, and presentation software. Draft meeting and presentation materials with little to no direction, meeting scheduling and set up, approving and tracking expenses, and creating reports seen by senior management. Classification: Internal Use

Taking meeting action items, and transcribing meeting minutes. Creating reports, gathering and consolidating data from various sources for Officers and distributing appropriately and timely. Onboarding new employees. Actively cooperate and interact with all entities of Principal. COMMERCIAL FEDERAL BANK – DES MOINES, IA

OCTOBER 26, 1999 – APRIL 30, 2000

PRIVATE BANKING ADMINISTRATIVE ASSISTANT

Administrative Assistant to V.P. and Assistant V.P. of Private Banking. Responsible for maintaining and servicing customer relations and client accounts. Manage different personal and corporate loan, mortgage and line of credit payments (initiating and processing). Responsible for transfers between accounts such as checking, savings, loan advances, loan payments/payoffs. Responsible for researching and resolving customer complaints/concerns and ensured repeat business. Processing both foreign and domestic wire transfers for all clients. Maintaining Accounts Payable/Accounts Receivable for department as well as processing invoices for payment for outside services to company. Responsible for updating client files, client information sheets, personal financial statements, tax analysis' and pulling credit reports on clients. Responsible for assessing customer needs, selecting appropriate options and following up to ensure customer satisfaction. Responsible for maintaining customer accounts/relations.

COMMERCIAL FEDERAL BANK – WEST DES MOINES, IOWA

MAY 12, 1997 – OCTOBER 25, 1999

ADMINISTRATIVE ASSISTANT TO SR. V.P. OF ACCOUNTING Administrative Assistant to Brent Rahn. Managed Corporate loans for Liberty Capital - a division of Liberty Financial Corporation - payment processing, loan review and account management. Consolidated Financial statements for Leasing Company, Bankcard, Liberty Services, Inc. and Liberty Financial onto spreadsheets. Processed wire transfers for all entities of Liberty Financial as well as for Liberty Capital accounts. Managed Accounts Receivable/Accounts Payable for Liberty Financial Corporation, Liberty Bankcard, Liberty Services, Liberty Leasing, Mortgage, and Loan Store. Performed General Ledger entries to the g/1. Managed daily cash flow operations for Leasing Company. Performed daily assistant operations; typing letters, phone assistance, loan accounting assistance, maintenance of Liberty Financial and Liberty Capital checking accounts, filing, photocopying and handling correspondence between all Liberty Banks. ADDITIONAL EXPERIENCE

Office Edge Staff Temps - Housby Trucks - Executive Secretary Cindy Gerke & Associates – Onakaska Office Administrator Willson Marketing Company – Account Administrator

Yeokum Middle School – Teacher/Accompanist

Willson Marketing Company - Marketing Department Associate Hen House/Price Chopper Company - Deli Clerk

EDUCATION

AIB- Norwest Card Services – Des Moines, IA.

Principles of Banking Class

Avila College; Psychology and Music Education – Kansas City, MO. Bachelors Degree

August 1990 - May 1994

Notre Dame de Sion High School – Kansas City, MO.

Diploma

August 1986 – May 1990

REFERENCES:

CRYSTAL KEPHART (235-5823) BRIDGET STANUSZEK (235-1678) SHELINA ELDRIDGE (247-6676) ELLEN SMITH (362-2000) JODI WILSON (235-6248) MELISSA TUTTLE (248-4276) JERI JUERGENS (878-0342) INDIRA KINRADE (247-6241) MARGO O’MEARA (362-2088) LORI EVANS (362-1124) JUDI TURNER-HIEB (247-5171) TINA WOO 916-***-****) CHARISSA CASHIN (985-9537) JULIE FITZGERALD (248-8604) HUGH WOOLDRIDGE (247-7499)

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