Employee Relations Mental Health

Mariana Ghetler

416-***-**** *********@*******.*** Mississauga, ON

Highlights of Qualifications

Created, developed, implemented and managed projects in Human Resources throughout 8 years on the whole group of HR functions with a Generalist, hands-on + strategic approach.

Won two prizes for Best Practices in Human Resources Management and Best Benefits for Small and Medium Companies.

Managed health and wellness, talent acquisition, training, evaluating and developing professionals projects.

Used to high volume recruitment (50 to 60 niche positions / month, 400 screened resumes/day, 20 phone interviews / hour).

Language working proficiency in English, Portuguese, Spanish and French.

Experienced in the Technology and Consultancy markets.

HRPA member working towards a CHRL Designation (on Experience Validation phase).

Main Skills

Recruitment and Selection (R&S)

Counselling

Organizational Development

Training and Development (T&D)

Coaching

Canadian Legislation regarding Leaves

Leadership and Succession Training

Mentoring

Project Management

Strategic Planning

Workday / ADP (HRIS)

Microsoft Office Systems

Health and Wellness Projects

Employee Development

Aplicant Tracking Systems (ATS)

ServiceNow

Head Hunting

Global Mobility

HR Software Documentation and Testing

Employee Relations / Union and non-union environments

Education

Post Graduate Studies in Human Resources Management, George Brown College, Toronto 2016 – 2017

Specialization in Human Resources Strategic Management, Mackenzie, São Paulo, Brazil 2012 – 2014

Bachelor of Science Honours Degree in Psychology, PUC-SP, São Paulo, Brazil 2007 – 2011

Work Experience

Camp Oochigeas Jul/2019, Oct/2019

(Medium Sized Organization in the Not-for-Profit Sector, Toronto, ON)

Human Resources Business Partner (Contract)

Developed all Recruitment, Onboarding, Pre-Boarding, Orientation, Employee Changes and Termination processes to be implemented after the merger with Trillium Camp;

Developed 5W2H plan to train Managers and Directors; worked with LinkedIn Training to implement learning paths;

Engaged in the Benefits providing (Sunlife) and administrated all employee changes; also followed up in cases of STD;

Administered all employee changes through ADP Workforce Now;

Had meetings with managers and directors to decide policies that would be implemented after the merger;

Managed full cycle recruitment of full-time employees (from the staffing requisition form to offer negotiation)

Wrote employee documentation such as employee contracts, letters etc.

Researched new technologies to be implemented in to decrease time and costs for the organization (ex: docusign)

PwC – Pricewaterhouse Coopers Mar/2018, July 2019

(Large Sized Multinational Company in the Consultancy Industry, Oakville, ON)

Bilingual Human Capital Service Centre Administrator

Service all Canadian PwC workers (around 7000) regarding leave requests – Maternity, Paternity and Parental, Educational, Bereavement, Unpaid Leaves, etc;

Calculation of overtime to all provinces and sending them to the payroll team;

Participation on strategic meetings with the rest of the human capital Canadian team to receive directions from partners and managers;

Cleaning and organizing of Workday and Service Now demands, to improve productivity and maintain the queue updated with only the priority cases. (As an example, I cleared more than 50% of the leave cases that needed simple closure updates, improving the team’s productivity);

Attended French and English enquiries, and the occasional Spanish ones too.

Mentor Tech Source Jul/2017, Mar/2018

(Medium Sized Multinational company in the IT Outsourcing Industry, Markham, ON)

Technical Recruiter

Accessed Labor market in latin language speaking countries to find candidates for positions in Canada and US; (6 to 10 positions / day);

Used software tools related to the search and filter of candidates, such as Linked In Recruiter, Monster, Workopolis, Dice, and ATS system;

Tested French, Spanish or Portuguese when the position requires it;

Submited candidates applications to the Recruitment Supervisor, matching job descriptions, understanding requirements and showing how the candidates fits the positions;

Participated on strategic meetings and give ideas on how to increase productivity;

Developed ways to show my productivity as a recruiter through tables and graphs relevant to the company’s objectives.

Mount Sinai Hospital May/2017 to Sep/2017

(Large sized multinational company in the Health Industry, Toronto, ON)

HR Generalist Intern, Coop

Selected volunteers according to behavioral profile, and register them in VSys HRIS;

Orientation of new volunteers, and planning of new trainings to occur throughout the summer;

Developed a new volunteer evaluation project, that will be applied to all volunteers;

Administrative routines in the volunteer’s service office, helping more than 850 volunteers across Sinai Health System;

Interpretations in Portuguese and Spanish for a variety of medical subjects.

I4PRO Technology Ltd May/2011 to Oct/2016

(Medium sized multinational company in IT Industry, Sao Paulo, SP, Brazil)

People and Culture Manager, Full Time

Established a human resources team in I4PRO when there was not any, enhancing company’s productivity and increasing its worforce by 300%;

Created, developed and managed a recruitment and selection strategy alligned with organizational strategy;

Developed training and development strategy through live courses, coaching, mentoring, onboarding process as well as performance appraisals to decrease time to new hire productivity from 1 year to 6 months and improved old employees productivity;

Managed health and safety measures and wellness projects such as work counselling and health promotion activities to improve productivity and sense of belonging of employees;

Developed, managed and enforced social, diversity and environment responsibility policies to comply to Brazilian law and regulations;

Applied Organizational Climate and Culture Surveys to identify most adapted human resources practices yearly;

Dealed with Unions and explained the yearly collective agreements to directors, to comply with Brazillian legal environment;

Managed conflicts happening between technology workers, management and workers and directors and managers, improving communication between them.

TCCRH - Talentos e Competências Consultoria em RH Jan/2011 to Apr/2011

(Small sized Brazilian company in HR Industry, Sao Paulo, SP, Brazil)

Human Resources Intern

Focused in recruitment and selection of candidates within different businesses such as law, engineering, IT, and others;

Managed CV’s database (up to 25000 resumés) by analysing different profiles and matching them to positions available;

“Hunted” executive professionals in Logistics and Engineering industries by cold calling.

Languages

English: reading fluent, writing fluent, conversation fluent.

Portuguese: reading fluent, writing fluent, conversation fluent.

Spanish: reading fluent, writing advanced, conversation fluent.

French: reading fluent, writing intermediate, conversation intermediate.

Volunteer Experience

CRD – Diversity Reference Center Oct/2014 to May/2016

(NGO sector small sized Social Work Organization for LGBTQ+)

Work Counsellor and Coach

Counselled and coached homeless LGBTQ+ people in regards to the market place, resumés, cover letters, interviews and career development.

Hospital das Clínicas de São Paulo Feb/2010 to May/2014

(Public sector large sized hospital in Health, Hospital and Laboratorial Business)

Therapeutic Group Coordinator

Therapeutic group coordinator with patients facing mental health issues, such as Schizophrenia, Autism, Bipolar Disorder, Gender Identity Disorder and others.

Casa de Repouso Ipiranga Feb/2010 to Jul/2011

(Small sized Brazilian company in Health, Hospital and Laboratorial Business to Elderly)

Psychology Intern

Counselled elderly patients facing primarily Alzheimer disease, but also Schizophrenia and other kinds of Dementia.

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