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Employee Relations Manager

Pune, Maharashtra, India
October 06, 2019

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HR generalist with *+ years

of progressive experience.

Pune, Maharashtra



ADDRESS : Severina Apts, Flat no. 6,

Opp.Shri Guru Ram Krishna Society,

Pashan, Pune, 411021.

HR professional having a total of 9+

years of work experience in HRBP,

Payroll, General HR Administration &

recruitment with exposure to varied

culture & climates in the ITES


Experience in facets of Talent

Engagement, Talent Management,

HR- Recruitment, Induction, On

Boarding, Employee Relations,

Employee development, Welfare &

benefit Administration, Employee

Relations, Payroll, MIS, Exit Interview,

Reporting & Analytics.

Exposure to policy implementation,

Employee information system,

Statutory compliance, Relationship

Management, mentoring, motivating

& Counseling, team building


Ability to perform as focal point and

subject matter expert for all HR

A keen communicator with an ability

to relate to people across

hierarchical levels in the organization.

JUN 2018 -


Manager - Human Resources ( HRBP )

Talentedge Education Ventures. Pvt. Ltd.

Key Responsibilities ( HR –Business Partner)

Designing, implementation & driving of HR policies in collaboration with the business.

Designing & implementing programs around Reward & Recognition, anchored on performance.

Attrition Management through various HR intervention. Employee query & grievance management.

Change Management in collaboration with Business Heads in alignment of company policies.

Hiring done through campus, vendor management.

Ensuring timely payroll inputs are shared with payroll team. OCT 2015 -

JUN 2018

Assistant Manager – Human Resources (HR Business


WNS Global Services Pvt Ltd.

Key Responsibilities ( HR –Business Partner)

Custodian for all HR Activities for a large UK based Utilities client for Pune location –500 +FTEs

Responsible for working in close coordination with the Business Unit/ Site & Stakeholders and providing strategic HR support to the process to achieve Business Delivery Targets, Transformation Plan, Operational Parameters and People Management Targets.

Work closely with the operations teams in the implementation of Retention Strategies for the process and develop initiatives to support the same. Also responsible for the Attrition Targets of the process. The attrition number standing for my process has been best not only amongst all locations for this particular client but also for Pune site as well, being the best in 5 years.

Attending regular meetings (Monthly, Quarterly & Half Yearly Business Reviews) & setting and maintaining expectations with Internal and External Customers

Involved with Frontline Hiring through 100% Pre Hire Orientations in order to minimize possibilities of bad hires.

Reviewing and analyzing business unit data to identify trends and recommend solutions to improve performance, retention, and employee experience (Attrition Analysis, Early Warning Signals). Responsible for Proactive Headcount, Billability, Pipeline, Payout, OpAs etc. Analysis and monitoring and further sharing inputs with Operations and MIS teams.

Conducting investigations to identify root cause for policy breach and fix process gaps.

Close check on MSA compliance with regards to HR aspects – Attrition Numbers, BGV, Hiring criteria while ensuring complete compliance for client and org audits,Responsible for managing Succession Planning

(Internal & External) for critical positions in the BU Quick Resolution of Employee Grievances by acting as interface between COEs, Business and HRSS for enhancing people experience at these touch points and providing appropriate resolution within stipulated time frame.

Liaising and strategizing policies and interventions in almost all sub functions of HR like Talent Acquisition, Training, HR Analytics, Compensation and Benefits to support the overall business proposition.

Running the Annual Compensation Review/ Appraisal Exercise along with the intermittent Role Change/ Salary Correction/ Promotion Cycles as well. Designed Performance Calibration Process with the bell curve & reward inputs for the Front Line Managers. Recognized proficiency in undertaking HR workflow and Workforce management and improved initiatives for enhanced HR operational efficiency. Involved in org. level projects/initiatives and helping various BUs to build sustainable practices and processes

NTP – Nurturing Talent Program

NTP is a structured, certification based, career development Program for Senior Associates (A2).This program provides opportunities for Senior Associates (A2) to get trained, certified and SUMMARY

Work experience

Strategic workflow management

Forecasting and Scheduling

Capacity Planning and Seat


Real time people management for

the process

SLA/ TAT Management (HR


Migrations, Transitions, Transfers

Balanced Scorecard

Performance Management, MIS,

Business reporting for various

Dashboards (Attrition, Pricing,

Pipeline, forecasting, SU etc.)

Part of the Client required HR

integration Project between India and

our International Delivery Centres

Spearheading the customized RnR

Program penetration in specific

Business and Locations

Driving various HR Projects wrt

Business, Locations and COEs

Identifying Process gaps, anomalies

and further commencing process

improvement and corrective plans of


Supporting in Goal Setting for various

Business Units and International

Delivery Centres.

get promoted to Lead Associates (A3) band in any line of work

(function) they want to progress in.

MDP – Managers Development Program – ‘Illuminaires’ MDP is a systematic and scientific approach to provide a training pathway for a DM (Band BII) to move up to the next Designation. This program consists of a structured approach to IDP creation following a series of customized trainings and workshops, enabling Managers to map multiple career path scenarios, review job competencies and evaluate skill gaps. This program ensures a talent pool of role ready Deputy Managers to move up the corporate ladder as and when the requirement arises.

Due to these Projects, 30% of the target group was role ready for the next level within 1 year, thus benefiting our succession planning agenda as well. Currently, at our M3 and M4 levels, 100% of candidates are internally moved rendering us with absolutely 0 cost for hiring. DEC 2013 -

NOV 2014

Senior Executive – Human Resources (HR Business


L&T Investment Management (L&T Mutual Fund)

Key Responsibilities ( HR –Business Partner)

Responsible for end to end HR activities for business unit of 200+ staff. Support organizations effectiveness through proper alignment of people, process and structure with business strategies. Align & integrate the strategic capabilities of the company’s HR with BU business plans

Conduct timely meeting with the stockholder on ongoing concerns/ issues with respect to day to day business activities. Manage & drive performance appraisal cycle from goal setting to final rating discussion.

Manage and drive corporate HR initiatives.

Involvement in performance rating calibrations,

Responsible for complete recruitment of on roll and off roll employees OCT 2010 -

MAR 2013

Research Associate - Recruitments

ABC Consultants

Key Responsibilities

Responsible for recruitments across middle and senior levels Identifying and mapping the relevant talent pool

Sourcing of potential candidates through Head-Hunting, Job Portals Mapping, Networking and Referencing

Creating and updating candidate data bases

Conducting the preliminary round of interviews

Assessing, Evaluating and analyzing the fitment of Candidates. Recommending candidate fitments

Coordinating the entire recruitment process between candidates and client organsiations

Post joining formalities of raising potential bill value to the client and following up for the payment at the earliest.

Prepared Market intelligence surveys.


Independently closed manager level requirements, thus effecting a revenue of Rs 15,23,574 whilst being a non-billable resource. JUL 2009 -

OCT 2010

Associate Consultant - HR

Planman HR Pvt. Ltd.

Key Responsibilities

Responsible for compiling and structuring the relevant information about the search assignments

Provide information and assist consultants in recommendation decisions with regards to the fitment of a potential candidate for certain positions.

Leading search efforts through various sources like job site, networking and Head hunting

Creating, maintaining and Updating the Master Search lists for the KEY SKILLS


Year Course /



2011-14 MBA



1st Class

2007-08 B.Com



1st Class

2004-05 HSC



1st Class

2002-03 SSC

St. Agnes



1st Class

I love travelling and experimenting with


Meeting friends and spending time with

my family are also things i look forward


" I am convinced that nothing we do is

more important than hiring and

developing people. At the end of the day

you bet on people and not strategies

alone " - Lawrence Bossidy

various functions

Telephonically interviewing candidates.

Scheduling and coordinating interviews between clients and candidates

Have independently handled assignments until the Client interaction stage


Closed a position/requirement within the first week on the job. SEP 2008 -

DEC 2008

Officer, Human Resources (Internship)

Network18 with CNBC TV 18

Key Responsibilities:


Understanding the job profile.

Sourcing candidates from job portals and through networking. Posting requirements on the internal and external job portal. Initial screening of resumes.

Evaluating candidates over the phone.

Scheduling and Lining up interviews.

Initial round of Interviewing.

Liaising with the Line Heads and candidates.

Facilitating the end to end recruitment Process.

HR Operations

Preparing job descriptions.

Preparing and updating the recruitment database.

Preparing offer letters.

Conducting joining formalities.


Closed a position/requirement within the first week on the job. References will be provided on request.





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