Customer Service/ Administrative Assistant
Resume:
Claudene Muollo
*******@*****.***
Professional Profile
Administration
Management Support
Dedicated and driven professional offering distinguished career in propelling profitable branch operations with aggressive administration, management support, and well-developed business vision. Proven success in identifying growth opportunities, and initiating strong business relationships. Expert presenter, negotiator, and communicator, skilled at building consensus across all areas of an organization.
Core Competencies
Innovative Support
Transcription-(70wpm,10- Key)
Detail Oriented
New Business Development
Customer Servicing Standards
Customer Relations
Inventory Control
Strong MS Office Skills
Professional Experience
Intuit- Fredericksburg, VA.
Web Chat Inbound Sales Representative (Oct. 2018- May 2019)
Interacting as a Chat and Phone Customer Service Representative being a key role within the Inside Sales Department
Interacting with customers using web technology to sell products, services and accessories. Resolve and assist customers/clients with any issues related to products, services or accessories. Communicate with clients via phone, chat and email, providing superior customer service and follow up. Reaching and exceeding sales goals.
Key Achievements:
•Customer Service
•Quickly learned and mastered different web and software systems
•Attention to details to keep clients and customers and sales organized and maintained
•Reaching and exceeding sales and customer goals
Cellofoam North America- Fredericksburg, VA.
Admin Specialist- Billing & Invoicing/Payroll/Receiving & Purchasing/ Human Resources Assistant/ Shipping Coordinator (Sept. 2015- Oct. 2018)
Human Resources Assistant/Payroll/Billing and Invoicing/ Receiving & Purchasing for the VA Fab Department of Cellofoam NA.
C the Shipping Coordinator position with all mail outs, LTL’s, etc. Have successfully achieved the necessary skills with ADP and Great Plains, two different software programs in regards to processing and completing payroll for one hundred employees, assisting in human resources, billing and invoicing, receiving & purchasing, as well as other miscellaneous tasks needed. Answer multi-line phones, operate and maintain the fax & copy/scanner machine, managed one of the front offices of the VA FAB plants that recently moved locations, as well as schedule and complete all UPS/LTL’s/FedEx’s/CPU’s/Sample Mail-Outs and other administrative duties to get the job/projects required done. Truck Driver Schedules and logs printed out for every morning’s meeting and afternoons for the necessary supervisors/managers as well as completed and turned in to Corporate and other teammates in a timely manner for Week End Billing and other matters relating.
Key Achievements:
•Customer Service
•Managed and maintained one of the front offices of one of the VA FAB plant locations of Cellofoam NA.
•Quickly learned and am mastering the many details pertaining to each of the positions being held at once
•Multi-tasking and attention to detail as well as deadlines of projects/tasks
Pulmonary Associates of Fredericksburg- Fredericksburg, VA.
Patient Care Specialist- Front Desk/ Billing-Unpaid Claims Adjuster (April- August- 2015)
Front Desk Patient Care Specialist/ Unpaid Claims Adjuster- Billing for Pulmonary Associates of Fredericksburg
Learned and mastered two different software programs for many different uses. Learned patient medical filing system. Created, organized and maintained new patient files as well as added all patient information into two different computer software programs. Answered multi-line phone system and scheduled appointments for patients with doctors. Took messages for nurses and doctors as well as prescription refills, etc. Data entry of ICD codes into hospital charges, etc. Unpaid Claims adjustments made to Unpaid Claims reports. Learned different medical insurance coverages and how to enter and report information as needed for each patient and how and where to file charges, etc.
Key Achievements:
•Customer Service
•Ability to multi-task several projects at once
•Quickly learned different systems pertaining to both positions
•Mastered and maintained Existing and New patient Records
•Detail-oriented to all Data Entry of Charges and Codes pertaining to Billing
Fredericksburg Regional Area SPCA – Fredericksburg, VA
Data Entry Specialist/Adoptions Specialist/ Administrative Assistant (2010 to2015)
Data Entry Specialist/ Adoptions Specialist/ Office Assistant for Fredericksburg SPCA.
Learned and mastered several software programs for Data Entry and also to help train other technicians to use them. Managed and maintained all medical file systems on animals at the shelter for the SPCA. Received, verified, and applied all information needed to setup all adoptions for animals. Helped to instrument new ways for help shelter to run more smoothly and efficient.
Key Achievements:
•Customer Service
•Multi-tasked several tasks at once
•Quickly learned all systems pertaining to the position
•Learned and Maintained Existing and New animals Records
•Detail-oriented to all Adoption information and scheduling of adoptions for animals
Mid-Atlantic Commercial Capital & Home Savings of America – Culpeper, VA
Office Specialist/Administrative Assistant (2010 to 2010)
Office Specialist/Administrative Assistant for a Mortgage company and Bank.
Answered 10-line phone system and greeted and assisted clients. Managed file system for employer as well as assisted in proper format for files and mortgage loan preparation. Managed Inventory Control for office supplies as well as some personal. Faxed needed documents to outsources, as well as managed mail for employer. Also assisted in Mail Media for possible as well as existing client database.
Key Achievements:
•Quickly learned all systems pertaining to the position
•Developed and Maintained Existing and New cliental
•Mail Media Coverage
Education:
Lord Fairfax Community College, Stephens City, VA.- Associates in Science
Kee Business College, Newport News, VA.- Medical Assistant Degree
ICS High School, Scranton, PA.- High School Diploma
Achievements:
Honor Role while attending Lord Fairfax Community College & Kee Business College
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