Waitress

CURRICULUM VITAE:

NAME : NAKACWA JOANITAH ALICE

D O B : 15/01/1994

NATIONALITY : UGANDA

ADDRESS : KAMPALA, UGANDA

MOBILE : +965********

PASSPORT : B1407179

EMAIL : *************@*****.***

Applying for waitress .

OBJECTIVES

Am a young dedicated and hardworking person with passion in customer service, administration and client relations. Quick leaner having strong public relations with hospitality and customer service skills. I have ability to interact with cross function departments, team player, effective planner, along with excellent communication, interpersonal skills. Am a young individual seeking employment in a reputable company or organization with the aim of advancing my career in customer service and hospitality industry as it has been my dream well in mind to make the company achieve its objectives while adhering to the company rules and procedures.

I seek a career opportunity in your company.

EXPERIENCE :1 YEAR

WAITERESS AT BLUEWATERS DUBAI

CAESER PALACE DUBIA

2018-TO PRESENT

RESPONSIBILITIES

Taking care of equipment’s and store them in there right places.

Ensuring all guests get outstanding services.

Implementing on upselling skills to make profits for the business.

Increasing sales by trying our best to shoot our sales target.

Following up daily orders, deliveries, qualities, deliveries and there temperature.

Assisting food preparers in orders completion by informing chefs of guests preferences and immediate response upon food call.

Handling two section of restaurant with punctual, friendly services for new and current guest.

Assist guests in menu decision.

Providing a consistent prompt, friendly service to the guest.

Track records of all what is done in store.

EXPERIENCE: 3 years

CAPTAIN

CASUAL DINNING DEPARTMENT

IMPERIAL HOTEL

Uganda Kampala

RESPONSIBILITIES

Serving food and beverage according to the service standards and operating manuals of the hotel. Serving drinks and food

Cleaning up before, after and during servings in a restaurant

Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)

Informing supervisors immediately on any operational and guest related matters.

Maintaining cordial and professional relations with all hotel employees.

Showing interest in and understanding for other departments processes

Developing and maintain good working relationships with all kitchen and stewarding staff.

Pleasant interaction with guest and always ready to serve.

Adhering to all the Leisure Brand Standards - General Standards of behavior.

Maintaining hygiene and cleanliness standards in the outlet / service areas.

WAITERESS (Full time)

CASUAL DINNING DEPARTMENT

VICTORIA TRAVEL HOTEL UGANDA

2014-2016

RESPONISBILITIES

Seating tables with clean linen / place mats, cutlery, crockery, glassware

Meet and Greet in accordance to the designed flow plan

Seating customers and provide them with menus

Providing information and suggestions on the food and wine available

Taking customers' orders and pass them to kitchen staff or bar attendants

Opening, pouring and toping up of wines, serve drinks

Providing regular checks on the table for additional customer requirements

Making up bills and present them to customers

Handling money or credit cards

Taking restaurant reservations

Clearing tables and return dishes and cutlery to kitchens.

SKILLS

Verbal communication

Customer services

Team work

Sell to customer

Persistence

High energy

EDUCATION BACKGROUND:

YEAR. INSTITUTION. QUALIFICATION:

2011. Old Kampala secondary school. Uganda certificate of education.

2013. Munyonyo high school. Uganda advanced certification . Of education. (UACE).

2014. Baganda Royal institute. Certificate in catering.

Contact this candidate