Customer Service Sales

Brandy Carter

Aspiring Community Activist~Family Advocate~ Human Services Professional

Human Services Professional with extensive client relations and management experience along with a solid paralegal and criminal justice academic background. QUALIFICATIONS

● Commitment to diversity and inclusion and promoting an environment where clients feel valued and supported

● Ability to show compassion and understanding to individuals’ circumstances and choices

● Ability to mentor and empower others to achieve personal goals

● High level of personal accountability

● In depth engagement and collaborative problem solving RELEVANT EXPERIENCE

Advocacy

● Advocated for children’s rights and ensured children were returning to safe environments

● Conducted house visits and interviewed parents/foster parents

● Communicated with teachers about children’s progress in class

● Coordinated ADA Accommodations for clients

Community Service

● Supervised day-to-day functions of the Bryant Center run in a volunteer role.

● Oversaw professional environment of the Bryant Center and maintained the mission of providing a safe and educational environment for participants.

Policy Implementation

● Trained employees company policies and procedures. Client Services

● Served as lead-desk and provided answers for all questions asked by sales floor associates assisting clients; used system to find the answer or called hotel in question.

● Correspond with various hotels on behalf of client via email and phone. Technology

● Assisted with technology failures on system for sales associates, system update issues, and other troubleshooting resolutions. Problem Solving

● Investigate clients’ complaints using proper protocol and standards, including contacting hotel personnel, ensuring any issues are resolved, and advocating for clients.

● Resolved client issues and served as an intervening party to sales associate's clients.

WORK HISTORY

Marriott International, Omaha, NE — Lead Desk

2000- PRESENT

SKILLS

Excellent Customer Service &

Communication Skills

Ability to Analyze, Synthesize &

Interpret Information

Detail Oriented

Knowledge of Word,

PowerPoint, Excel, Publisher,

and Outlook

Advanced clerical knowledge

Team Player/Collaborator

Flexible

Critical Thinker

17 years in Client Services

EDUCATION

Kaplan University, Omaha, NE

— Paralegal Certification Dec

2007

Bellevue University, Omaha,

NE — BS Criminal Justice

Admin.

Jan 2007

Metropolitan Community

College, Omaha, NE — AAS in

Criminal Justice

May 2005

PROJECTS, VOLUNTEER

EXPERIENCE, AFFILIATIONS

Youth/Family Advisory Council

Member, NE Systems of Care 2017

Bryant Center Basketball Assoc.,

Omaha, NE, 2012 – Present

Court Appointed Special Advocate

for Children (CASA), Omaha, NE,

2009 – 2013

Omaha Together One Community,

Omaha, NE, 2009 – 2011

2617 Blondo St

Omaha, NE 68111

402-***-**** * ***************@*****.*** * www.linkedin.com/in/brandy-glass-b71b3322/

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