Customer Service Executive

Cajen L. Rhodes

** ******* **** **. ******, GA **263 678-***-****

*******.***@*****.***

Professional Summary

Former Director of Parks and Recreation allowing for a parlay of demonstrated organization, customer service, effective communication and project management skills proven by over 19 years of valuable experience in the Parks and Recreation profession. Motivated, personable professional with college degree, applicable certifications and a successful 19 year track record of providing quality recreational activities and events to the community. Talent for training staff- boasts a staff of 36 FTE and 115 PT/ Seasonal employees along with roughly 1,000 volunteers recruited throughout the course of the year. Diplomatic and tactful with professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports. Flexible and versatile- able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Excellent team- building skills. Experience

September 2016- November 2018

Troup County Board of Commissioners

LaGrange, GA 30240

Director of Parks and Recreation

Plans, organizes and directs the activities, programs, facilities and operations of the Parks and Recreation Department,

Assists and advises governing authorities on the formulation of policies and procedures.

Directs the planning, design, financing, construction and maintenance of all Parks and Recreation facilities.

Prepares annual departmental budget and budget requests; monitors expenditures under approved budget.

Hires, trains, assigns, directs, supervises, evaluates and disciplines personnel.

Provides information to the public about department programs, makes presentations to groups; participates in radio and newspaper interviews.

Attends Board meetings; makes recommendations and presents reports.

Conducts staff meeting and encourages professional development. Experience

August 2011- September 2016

City of Peachtree City

Peachtree City, GA 30269

Recreation Administrator

Provides overall direction of the Recreation and Special Events Department

Directs the maintenance of recreational facilities, including grounds, irrigation systems, buildings, recreation areas, pools and playgrounds.

Prepares department budget and manages expenditures throughout the year.

Hires, trains, assigns, directs, supervises and evaluates personnel.

Establishes goals and objectives for the department that support the City’s mission statement and strategic plan.

Cajen L. Rhodes

11 Martins Pond Rd., Newnan, GA 30263 678-***-**** *******.***@*****.***]

2

Attends and participates in meetings and conferences with City Boards and Commissions, the City Council, public officials relating to areas of assigned responsibilities. Experience

January 2000- August 2011

City of Peachtree City

Peachtree City, GA 30269

Leisure Programs Coordinator

Plans, schedules, coordinates, implements and administers activities and Special Events.

Maintain revenue/ expense records of related activities; payment requests, refunds, registrations, program information and participation data as required.

Provides budget information for future programming needs and completes necessary documentation and records for items purchased.

Supervision of four to six PTE, scheduling working shifts and hours of operation.

Responsible for all promotional materials and news releases for assigned activities and events.

Maintains events calendar and coordinates staffing needs to ensure adequate coverage for all events.

Oversee front- office operations and provide the highest level of customer service.

Develop and implement strategic marketing plan for business. Education

December 1998

Columbus State University, Columbus, GA

Bachelor of Science, Recreation Administration

August 1993- May 1995

Pensacola Junior College, Pensacola, FL

Associates, General Studies

June 1993

Berkmar High, Lilburn, GA

HS Diploma

Professional Certifications

Certified Park and Recreation Professional, National Recreation and Parks Association George Harris Executive Management Graduate, Carl Vinson Institute of Government Leadership I, II, III Graduate, Carl Vinson Institute of Government References

References are available on requests

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