Customer Service Administrative Assistant

Mohita Chug

**** ***** ****** *** ***********,ON,L5V1G7

647-***-****, *************@*****.***

PROFILE

•3 years of experience in office administration in IT, insurance and consulting industry such as PwC, METLIFE and Capgemini.

•Business awareness and professional attitude to provide assistance to staff and clients.

•Drafted reports, offer letters, contracts and training materials.

•Assisted hiring manager in posting job openings and other request by using Ariba.

•Excellent communication skills to interact effectively with all levels of staff within the organisation, candidates and other stakeholders.

•Earned the reputation and respect in effective time management, including prioritising tasks and complete reports to meet deadline.

•Good working knowledge of Microsoft Office Suite,MS Outlook and Lotus notes.

•Customer service excellence.

•Can work efficiently under pressure.

PROFESSIONAL EXPERIENCE

Recruitment administrator post (Process Lead), CAPGEMINI, Noida May 2018-Jan 2019

•Processed all administration tasks relating to the “offer of employment” process, including offer letters, joining instructions, referencing and updating HR systems.

•Ensured the effective on-boarding of international hires by booking accommodation and dealing with day to day queries.

•Maintained new employees data record and ensure all the information is filed accurately and in a timely manner.

•Proper filing and indexing of critical documents, photocopying, printing and scanning of documents.

•Supported other team members according to work volumes e.g. answering candidate queries, supporting both the interview scheduling and on-boarding processes.

•Conducted exit interviews and exit surveys.

•Scheduled orientation; create training agenda; advise managers on training and coaching schedule.

Administration Specialist (Specialist) METLIFE, Noida Mar 2016-May 2018

•Provided administrative support to the insurance Advisor and managed all operational issues in the office.

•Opened new insurance accounts for the clients and maintained existing accounts.

•Maintained records of customer interactions, recorded details of inquiries. Referred unresolved customer grievances to designated departments for further.

•Worked on incoming messages and correspondence, distributed them to the designated recipients.

•Prepared and updated client’s insurance report at direction of insurance advisors.

•Scheduled appointments for sales representatives to meet with the prospective customers or for customers to attend sales presentations.

•Greeted clients/visitors and determined to whom and when they could speak with specific individuals.

•Scheduled and coordinated meetings, appointments and travel arrangements for supervisors and managers.

Executive office assistant (Senior Analyst) PwC, Gurgaon Jun 2015-Mar 2016

•Performed all administrative duties including answer phones, receive mails and email drafting, copying, filing etc.

•Trained 2 new administrative assistant during the period of project expansion, ensuring that they pay explicit attention to company policies in detail.

•Maintained the inventory of office’s stationery and IT equipment.

•Pre-screening of new candidates, telephonic interviews, explaining about the company and their profile.

•Arranged interviews of new candidates by coordinating schedules; escorting applicant to interviews; providing company tours.

•Involved in typing and creation of offer letters as well as the processing of employees information.

•Making sure employees are clocking in/out properly and that they are singing out for lunches.

•Scheduled meetings, HR events and recognition ceremonies.

EDUCATION & TRAINING

•Customer service training

•Teamwork skills training

•Bachelor of Information Technology (Jun 2012)

Maharishi Markandeshwar University, Haryana, India

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