Customer Service Sales

EMMANUEL BYIRINGIRO

902-***-**** • *************@*****.*** • www.linkedin.com/in/emmanuel-byiringiro-

I am a Mount Saint Vincent University Business Administration graduate. Adaptability, resiliency and grit are what defines me. I moved to Canada by myself from Rwanda in search of better opportunities. I quickly adapted to new culture and developed strong interpersonal skills through effective communication in English and French. With my excellent team management skills and willingness to motivate others, I am confident in my ability to come up with interesting ideas that will be useful for your company.

I am a Start-up enthusiast with a passion for working with small companies where my impact will be felt and help in the overall growth of the company.

CORE SKILLS

Team oriented individual with exceptional interpersonal skills, who excels at building trusting relationships with customers and colleagues.

Strong written and oral communication skills. Bilingual in English and French.

Illustrated ability to work independently or within a team environment.

Excellent trouble-shooting, decision making and working abilities in fast-paced environments.

Efficient organizational, time management and multi-tasking skills.

Computer literacy in programs such as Microsoft office (Excel, PowerPoint, Word), as well as Adobe Lightroom and Photoshop.

EDUCATION

VENTURE FOR CANADA 2019-Present

Fellowship Program, Nova Scotia, Canada

DIPLOMA OF BUSINESS ADMINISTRATION 2016-2018

Mount Saint Vincent University, Halifax, Nova Scotia

WORK EXPERIENCE

BILINGUAL CUSTOMER SUPPORT AGENT 2018- 2019

Blue Ocean, Halifax, Nova Scotia

Demonstrated success in providing customers with excellent customer service and technical support through phone or email by archiving retention metrics.

Optimised customer satisfaction by tackling a minimum of 80 inbound calls and emails per day.

Handled customer questions and concerns with professionalism, courtesy and effective problem-solving techniques, adapting to the best approach based on the customer and their knowledge of product.

Analyzed customer needs and suggestions in order to make recommendations.

In a retail environment, has participated in maintaining store cleanliness and organization as part of the customer experience.

CUSTOMER SERVICE ASSOCIATE 2017-2018

Delta Halifax, Halifax, NS

Established a working relationship with front desk to ensure guest satisfaction and consistency in guest service.

Addressed guest concerns in a positive and helpful manner and took prompt for corrective action when necessary.

Responded to various requests including, but not limited to: distributing clean towels, toiletries and making deliveries.

LICENSES AND CERTIFICATION

CUSTOMER EXPERIENCE: JOURNEY MAPPING, LinkedIn Learning Certificate, 2019

SALES: CUSTOMER SUCCESS, LinkedIn Learning Certificate, 2019

LEARNING EXCEL 2019, LinkedIn Learning Certificate, 2019

BUILDING CUSTOMER LOYALTY (2014), LinkedIn Learning Certificate, 2019

SALES FOUNDATION, LinkedIn Learning Certificate, 2019

SCIENCE OF SALES, LinkedIn Learning Certificate, 2019

ASKING GREAT SALES QUESTION, LinkedIn Learning Certificate, 2019

VOLUNTEER EXPERIENCE

PRESIDENT, WUSC Committee, Halifax, NS 2016 - 2018

VOLUNTEER, IWK Hospital, Halifax, NS 2016

INTERPRETER, EPR RWANDA, Kigali, Rwanda 2013 - 2014

DESIGNER/EDITOR, Nu Insight Magazine, Kigali, Rwanda 2011 - 2013

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