IT Admin and Microsoft Office 365 IT Admin Support

Jose Mari H. Enano

Bldg. ***, Street ***, Zone **, Doha, Qatar

Mobile Number: +974-****-****

Email Address: ****.****.*.*****@*****.***

Highly motivated IT Admin and Office 365 Support Specialist skilled in troubleshooting, analyzing and resolving complex technical problems and utilizing advanced resolution procedures throughout IT Administration and Office 365 cloud services. Experienced Trainer and Team Leader (Supervisor) in handling various teams to achieve and maintain high standard of support experience to clients.

Skills and Qualifications:

Personal Skills:

Excellent customer service skills

Strong communication skills (verbal, listening, writing)

Promoting productivity and quality standards

Ability to work independently and as team member.

Creative problem-solving skills and effective decision-making abilities

Teamwork, Creative, self-motivated, reliable, dynamic and hard working

Very Good organizational, negotiation, interpersonal skills

Ability to handle multiple tasks simultaneously and learn new tasks quickly

Good at meeting deadlines and Strong organization n skills

Professional appearance and high professional standard.

Ability to work well in stressful and high-pressure situations

Technical Skills:

Office 365 Expertise

Office 365 Fundamentals

Exchange Servers and Exchange Online

Data Migration (PST, IMAP, Staged, Cut-Over and Hybrid)

SharePoint Online

OneDrive for Business

Skype for Business/MS Teams

Azure Active Directory and Directory Synchronization

DNS Configuration

ADFS and SSO

PowerShell

Microsoft Office Suite: Excel, Word, PowerPoint and Outlook

Office 365 Apps Deployment

Enterprise Mobility + Security

Azure Administrator

MDM

Intune

MFA

Computer Experience: Deployment, install, maintain, repair and upgrade desktop computer systems and software including laptops and printers

Supports Operating Systems: Windows 95/98/ME/2000/XP/Vista/7/8 and Win10

MS-Windows Server: 2008/2012/2016(r2)

Microsoft Office Suite: 97-201*-****-****

Proficient knowledge of standard applications such as Adobe Suite, printer drivers, drive backups and PC Imaging

Answers incoming inquiries and requests for service calls

Sets appointments, logs events, and data regarding customer complaints

Provides Hardware & Software troubleshooting and technical information for clients and customers

Install Network Interface Cards and Setup bindings

Maintain Local Area Network LAN connectivity using TCP/IP protocol.

Technical Support and Helpdesk Services to support 1000+ users on PC Hardware, Operating System, Desktop, Mobile Phone (IOS and Android)

Software, Email, Internet and Remote Network Access solutions

Active Directory Administration (Users, Computers, Groups, OU and GPO)

Administering and configuration of DNS, DHCP, DFS and IP Address

Supports End user devices such as desktops, laptops, printers, fax machines, USB replicators, multi function printers, scanners and PC peripherals.

Good knowledge of Network Printers Installation and Troubleshooting, Backups, Antivirus and Spyware.

Knowledge of routing and switching

Troubleshoot system and network problems, diagnosing and solving hardware/software faults

Trainer Skills:

Presentation Skills

Strong Oral and Written Communication Skills

Training Management

Flexible Organization Skills

Self-Development

Technical Leadership

Self-Confidence

Dealing with Complexity

Leadership and Management Skills:

Team Leadership Experience

Proficient in people management

Product Knowledge and Industry Experience

Strong Oral and Written Communication Skills

Motivational Skills

Results-Oriented

Employee Training Experience

Interviewing Skills

Strong Relationship Building

Professional Experience

Total Experience: 10 Years and 4 Months

Upwork

Microsoft Office 365 IT Admin Support (Independent Contractor/Freelancer)

May 2019 – Present

Provides critical technical expertise in managing the Office 365 cloud environment including configuration, development, research, troubleshooting and user support (Global Support)

Accenture Inc. Philippines

Application Support Specialist (Team Leader/Supervisor)

November 2016 – April 2019

Started with Accenture as an Office 365 Senior Software Engineer that supports Office 365 Administrators Globally for issues related to Office 365.

Provides critical technical expertise in managing the Office 365 cloud environment including configuration, development, research, troubleshooting and user support

Technical Trainer

Provide training and coaching sessions to knowledge improvement

Determines system utilization requirements by researching and testing systems

Collaborate with management to identify company training needs

Maintains safe and healthy training environment by following organization standards and legal regulations.

Maintains quality service by establishing and enforcing organization standards.

Maintains technical knowledge by attending educational workshops; reviewing publications.

Team Leader (Supervisor)

Manages, oversees the activities and monitors the performance of each team members and provides the necessary support and assistance to improve on clients required metrics

Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks

Assists management with hiring processes and new team member training

Develops strategies to promote team member adherence to company regulations and performance goals

Maintaining a productive working environment for development teams

Conducts team meetings to update members on best practices and continuing expectations

Provides quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints

Create an inspiring team environment with an open communication culture

Transcosmos Information Systems Inc.

(Formerly Merlin Information Systems Philippines Inc.)

Level 2 IT Service Desk

November 2014 – September 2016

Act as a single point of contact for phone calls, resulting incidents or Service Requests and emails from internal staff regarding IT issues and queries

Providing IT and Technical Support for Desktops, Servers, Microsoft Applications

Providing Office 365 Support (Migration, Deployment, O365 Administration and O365 Application Support)

Provide in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint, etc.)

Extensive knowledge for Active Directory (Creating user accounts, reset passwords, create groups etc.)

Processing Joiners, Leavers and Transfers inside the Organization

Practices ITIL process

Teletech Philippines

Technical Support Level 1 (Escalations)

Back Office (Australian Account)

February 2009 – April 2014

Bluebean Incorporated

Call Center Agent

August 2008 – November 2008

Acquired Certifications

Microsoft Cloud Solutions Expert: Productivity (February 2019)

Microsoft 70-346 Passer – Managing Office 365 Identities and Requirements

Microsoft 70-347 Passer – Enabling Office 365 Services

Microsoft 70-345 Passer - Designing and Deploying MS Exchange Server 2016

Education Attainment

Pamantasan ng Lungsod ng Marikina

Bachelor of Science in Nursing

Marikina City

2006 - 2008

Character References

***Available Upon Request***

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