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Customer Care Contact Details

Location:
Johannesburg, Gauteng, South Africa
Posted:
October 01, 2019

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Resume:

Objectives

To obtain a job in projects as a project coordinator

To provide excellent support to the organization through planning, organizing,

Prioritizing and discipline;

To contribute to an organization’s vision through the knowledge acquired and to

be able to put it in practice; and

To create a learning organization through knowledge sharing.

» Personal attributes

I can work well individually or in a group

I have excellent communication skills (verbally and written)

I am innovative, solution driven and a self starter

I have a high level of endurance so I can perform under pressure

I have excellent computer skills with efficiency on Microsoft Office

I will serve as an asset to your organization as I am a quick learner

Computer skills>> Working with MS Office packages- MS Word, Advanced Excel, Power Point & MS Outlook,

» Employment History

01 October 2014 – To Date RAPDL CONSTRUCTION: Head of Office Administration and Project Coordinator

Duties include:

Project administration

Office Administration

Assisting in the recruiting and placement of project staffing

Conduct surveys

Supervise the project agents on site

Daily reporting

Prepare payments certificates

Up keeping of all relevant standard

Policies

Directives

Procedures

Guidelines for the section departments

March 2013 – March 2014: Office Coordinator – Cabotrax (Pty) Ltd

Duties included:

Answering all incoming calls and directing to the relevant person

Taking messages

Attending and welcoming all walk in clients

Receiving mail and packages

Collecting mail from the post box

Couriering documents

Ordering stationery

Making travel arrangements for all staff including: flight bookings, car hire and accommodation

Making conference bookings and making payment arrangement with Finance

Arranging office maintenance which include, air conditioner service, water tank maintenance, lights and door security code change

Buying of office groceries monthly

Organising and arranging functions, meetings and conferences as required.

Skills Acquired

Telephone etiquette

Customer care

Attention to detail

Analytical skills

Communication skills (both Written and Verbal)

Organizing skill

Problem solving

01 September 2012 – 13 February 2013: Administrator- Mana Holdings Pty (Ltd)

Duties included:

Managing multiple incoming phone lines

Greeting the caller and forwarding to the relevant department

Answering routine questions

Taking messages

Liaising with clients on behalf of the technicians

Booking machines in for service

conveying quotations to clients

I do follow ups on quotations every two days

Drafting of pro- forma invoices

Drafting of uneconomical letters for clients

Alerting clients to collect their repaired units

Skills Acquired

Telephone etiquette

Communication (written and verbal on all levels)

Customer care

Multi-tasking

Attention to detail

Analytical skill

Education

January 2006 – November 2010: Grade 12 – Norkem Park High School

Subjects included

English first language

Afrikaans second language

Physical Science

Mathematics

Biology

Geography

Life Orientation

January 2016 – To Date: Diploma in Business Management – Boston City Campus

HCLP1161: Computer Literacy 1

HCLP2161: Computer Literacy 2

HBMN1161: Business Management 1

HENT1161: Entrepreneurship 1

HFMN1A161: Financial Management 1A

HCML1161: Company Law 1

HSEC1161: Socio-economics

HAPS1161: Applied Psychology

HIND1161: Industrial Psychology 1

HFMN1B161: Financial Management 1B

References

Mr. RA Mathabela, Managing Director

RAPDL Construction

Tel: (060-***-****

Mr. TR Radebe, Managing Director

Cabotrax (Pty) Ltd

Tel: 071-***-****

Lerato Konopi, HR

Mana Holdings

Tel: 083-***-****



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