Customer Service Social Media
Resume:
Kaitlin O’Connor
Austin, TX 78702
*************@*****.***
EDUCATION
**** – 2018 Master’s in Policy, Planning, & Management; Non-Profit Management Concentration
The University of Southern Maine
(incomplete, 24 credits remaining)
2007 –2009 Bachelor of Arts in Gender Studies
The University of Texas at Austin
EMPLOYMENT
Dec 2018 – current CUSTOMER SERVICE PROVIDER AND DELIVERY DRIVER
Favor
Delivering individualized customer service to patrons in El Paso and Austin. Maintaining a profile rating of 4.94 out of 5 with 192 orders delivered to date.
Feb 2019 – current, DELIVERY DRIVER
Mar 2010 – Aug 2012 East Side Pies
Working collaboratively as a 10-person team member to deliver premier customer service standards in high-volume establishment. Communicating between kitchen team and customers accurately and efficiently while maintaining professional standards. Navigating driving routes while maintaining safety as a priority.
Dec 2016 – current UNDERCOVER EVALUATOR
Independent contractor for 10+ companies
Performing undercover evaluations of daycare centers, housing communities, and retail establishments to assess compliance with corporate and legal standards. Communicating via email and phone with ten different schedulers. Compiling subjective, accurate reports and submitting on strict deadlines.
Jan 2016 – May 2019 VOLUNTEER COORDINATOR, PROJECT MANAGER
The Waldoboro Collective
Recruited and screened volunteers at community serving the needs of LGBTQIAA+ persons experiencing homelessness. Managed volunteer team on property maintenance projects. Coordinated outreach events alongside other nonprofit leaders. Participated in the design and implementation of programs. Prepared budgets, obtained resources, prepared reports, and maintained records on all program activities.
Sept 2017 – May 2018 GRADUATE ASSISTANT
Center for Sexualities and Gender Diversity and Multicultural Center
The University of Southern Maine
Coordinated events and workshops alongside students, faculty, and staff. Identified and invited speakers. Designed publicity and marketing campaigns. Coordinated presentations, outreach events, and tablings. Attended meetings with administrators, staff, and faculty to address the needs of students. Designed and implemented programs of student interest. Prepared reports and maintained records on program activities. Managed social media presence. Managed both centers’ libraries. Provided advising to students individually and in groups. Responded to bias incidents in conjunction with university police in order to assure the safety and comfort of all students. Managed team of four student employees.
Jan 2018 – May 2018 VICE PRESIDENT
Global Affairs Economic and Environmental Emissaries
Addressed local environmental, economic, and social problems through results-oriented service projects as co-founding member of student group. Participated in the design, execution, and assessment of events. Developed relationships with student group leaders, faculty, and community members. Coordinated outreach including presentations and tabling. Designed publicity campaigns and marketing activities.
Jan 2009 – May 2009 VOLUNTEER
The Lilith Fund, Austin TX
Communicated clearly and effectively via telephone. Maintained complete and accurate records while strictly adhering to confidentiality protocols related to electronic and paper files and documents.
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