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Manager Customer Service

Mableton, Georgia, United States
September 30, 2019

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Carol Moaton



I have over 15ys of experience in the payroll, from processing to implementations. I deliver comprehensive range of qualities and abilities in the payroll field.


Over 15 years’ experience in payroll – 3yrs as a supervisor

Interviewing, Recruiting, Background investigations, Benefits enrollment, F1 and H1BV Visas, W2 Tax Filing

Multi-state payroll, Garnishments

Staff scheduling, Project management, Training, HRIS, SME

Software - Microsoft Office Suite, Visio, QuickBooks, Pro Business, ADP e-time, ADP Global View(SAP), ADP Workforce Now V14, Pay eXpert, Master Tax, Ultimate/ Cognos), Execupay, PeopleSoft V8, Kronos 8.0, Certified Payroll, ExponentHR, Lawson, SucessFactor, SAS70, Total Source, Payforce, Enhanced Time and Attendance

Davis-Bacon regulatory requirements


DePaul University/Certified Payroll Professional Training – expected CPP in fall of 2019

College of DuPage Associates / Business Administration

Member of Dallas Chapter APA


SpencerThomas/Haemonetics Corp. Aug. 18 – Aug.19

Payroll Analyst Consultant

Full Cycle Bi-weekly payroll using eTime, Payforce and Workday

Problem solving complex issues

Respond to ServiceNow Tickets

Process Canada payroll using PCPW

Versum Materials

ADP Payroll Support Consultant Mar. 18 – Jun 18

Create scenarios/test scripts for Globalview/eTime

ADP Globalview SAP resource to support a testing cycle and implementation to migration

Uploading interfaces to test process

Participate in problem solving strategies and resolution for failed test cases working with IT resources

Payroll processing support for ADP Globalview

Hewlett Packard Aug. 17 – Jan. 18

Global view Implementation Consultant

Payroll UAT Tester

ADP Globalview SAP resource to support a testing cycle and implementation to migration

Work with two other consulting resources and payroll team to develop a test plan and execute that test plan for the full end to end payroll process.

Uploading interfaces to test process

Participate in problem solving strategies and resolution for failed test cases working with IT resources or vendor resources.

Spencer Thomas/Solvay

Kronos Implementation Consultant Jun 17 – Jul 17

Responsible for functional tasks related to system upgrades and implementations for Canadian payroll

Adding Kronos Accrual Profiles

Setup schedules using the Kronos scheduler

Comparing variances

Creating Kronos hyperfind queries

Moving data from ezlabor to Kronos WFC time keeper

Setting up Kronos pay rules using appropriate modular

Experience using WIM

The sole owner of Kronos correction, historical edits, exceptions, reporting, password resets, updating manager approvals and any other issues

TRC/WorldPay US

Payroll Analyst Consultant Jan 17 – Jun 17

Full Cycle Payroll using eTime and Workforce Now V14

Process TotalSource payroll

SME for Tax Updates/Statement of Deposits (SOD)

SME for Garnishments


Sr. Payroll Consultant May 16 – Dec. 16

Full cycle payroll processing, including varying frequencies and multi-state reporting

Implementation of In-house payroll data (Abra) to Ultimate Software

Developed procedures to increase internal controls in compliance with Sarbanes Oxley requirements

Streamlined payroll processes to improve efficiencies through automation and apply best business practices

Direct full cycle payroll operations including payroll maintenance, manual checks, garnishments, interfaces, journal entries, SME for etime attendance and reporting

Responsible for time and attendance system updates (Kronos), as well as system administration, documentation and roll-out, including training delivery to managers and employee base

Developed payroll tracking system to manage internal payroll, tax and funding procedures

Responsible for functional tasks related to system upgrades and implementations

Worked with all management levels and other departments to develop standard reporting throughout organization

Managing all aspects of year-end projects, including all aspects of tax reconciliation and reporting


Roberthalf/Koch Business Solutions – Payroll Tax Analyst Aug. 15 –Dec. 15

Lead and participated in review of variance analysis and tax quality assurance reports

Completed registration for state and unemployment

Lead and participated in quarterly and year-end plan project

Review accuracy and timeliness of multi-state payroll tax deposits according to the rates, laws and regulations

Testing for SAP enhancements

Over 123 FEIN’s/10,000 employees

IntersectGroup/Georgia Aquarium –Sr. Payroll Accountant Apr. 15 – Aug. 15

Process payroll for 600 employee using Ultimate Software

Reconcile Journal Entries

Kforce/University of Maryland – Payroll Lead Nov.14 – Jan.15

Processed payroll for 125 executives using Kronos WFC and Lawson software

Maintaining the Kronos time and attendance/PTO

Filed 940 and 941 taxes

Primelending, A PlainsCapital Company – Payroll Specialist Apr.14 – Nov.14

Processed payroll using ExponentHR for 2,700 employees

SME for filing payroll taxes (multi-state)

SME for garnishments

Instrumental in implementation to SucessFactor and workforce software

Randstad/Brinker International – Sr. Payroll Specialist Dec.13 – Apr.14

Processed payroll using PeopleSoft Software for 10,000 employees

Fiesta Restaurant Group – Payroll Supervisor Mar. 13 – Nov. 13

Supervise team of three overseeing payroll process on a weekly basis

Work directly with Shared Services Manager and Comptroller

Responsible for training and evaluations

Instrumental in Ultimate Implementation

Process Executive payroll on a monthly basis

Responsible for bank inquires for DDR, ACH payments and Pos Pay payments

BT Americas Aug. 12 – Mar. 13

Sr. Payroll Specialist

Working with all functional areas to obtain information for payroll production and tax related issues, responding to and resolving employee question

Improve processes and problems

Process payroll thru SAP (GlobalView), ADP SME for eTime time and attendance, PeopleSoft

Salary adjustments, special payments, tax allocations, employee deductions, and garnishments

Process LOA’s and monthly commissions

Various Contract Positions Oct. 10 – Jun. 12

Sirius Computer Solutions- Payroll Specialist

Maintain compliance of payroll processes with current company policies and procedures as well as federal, state, and local regulatory agencies.

Consistently processing timesheets to include manual calculation of overtime in accordance with Fair Labor Standards Act and company policies

Adhering to checks and balances in place to ensure proper audit backup

Preparing and balancing payroll batches for input into the payroll system

Recommending workflow requirements by alerting the Manager, Payroll & HRIS of any necessary and/or proposed changes

Daily backup to working the payroll email queue and promptly replying to payroll inquiries with professional email format

Communicating changes/updates received through Ultimate Web forms to the appropriate departments; Promptly updating the appropriate database systems to reflect the most current data

Checking all new and revised compensation plans for specific information and updating the payroll system to reflect updates to process pay correctly

Submitting New Hire Reporting to the appropriate states in a timely manner

Completing employment verification requests in a timely manner

Ensuring appropriate tax information is inputted on employee level and federal, state, and local level as noted on W-4 and state forms

US Army Corps of Engineers- Payroll Admin4

Provide administrative support of over 30 Army Corps of Engineers government employees

Process 77 construction payroll submittals and modifications weekly

Review prime contractor labor payrolls for accuracy and enforce Davis-Bacon regulatory requirements

Process forms, requisitions, and reports and maintain office record-keeping systems

Prepare reports, correspondence, spreadsheets, and other documents as required

Maintain meetings calendar and perform clerical tasks requiring inter-office coordination

Accenture HR Services- HR Representative

Served as first point-of-contact for client/employee Human Resource related customer service

Handled employee question resolution before elevating to higher level of care

Presented, explained, and processed all 401K, medical, dental, and general benefit elections

Subject Matter Expert for Payroll questions

Convergys / Northgate Arinso HR Management Sep.09 – Oct.10

Senior Payroll Analyst Lead

Troubleshot payroll program glitches and technical issues

System testing of payroll processes and table data for fiscal and calendar year upgrades

Served as “subject-matter expert” for seven payroll analysts and additional staff supporting payroll function

Assisted IT in identifying, testing, and implementing program improvements including new program queries (PeopleSoft)

Mentored client in cohesive payroll techniques, ensuring efficient processing and reducing errors and rejections

Submitted W-2 files to Social Security Administration

Accenture HR Services Mar 06 – Mar 09

Year End Tax / Factory Payroll Lead

Oversaw daily operations and handled all general and escalated annual tax matters/also on our Canadian side

Facilitated weekly team meetings to discuss concerns, duties, and weekly agendas.

Provided daily client metrics and audits ensuring schedule maintenance for year-end transition project

Served as first point-of-contact for client representatives ensuring an effective client service relationship

Updated “Action, Risk, and Issues” log preventing problem escalation threatening continued transitional success

Prepared staffing schedules for 10 employees ensuring operational coverage

Mobilization Analyst- Promotion

Team participation in planning, implementing, and managing mobilization for complex outsourcing engagements or lead initiatives achieving two major inter-state outsourcing deals

Planned, lead, and provided assistance during transaction activities, ensuring successful outsourcing transitions within allocated budgets and time constraints

Responsible for integration testing and coordination of user acceptance tests in their functional areas

Senior Payroll Specialist / Payroll Supervisor-Promotion

Calculated and processed semi-monthly payroll for over 10,000 employees

Checked Sarbanes Oxley, processed and approved manual checks, processed F1 and H1BV Visas

Researched and responded to inquiries while serving as acting supervisor

Trained 6 junior team members on operational procedures and policies

Accommodated custom projects fulfilling client requests including special travel to client site

Created and updated Call Center “Frequently Asked Questions”

Performed Periodic Audits and Metrics

Audited payroll and reconciled payroll account

Morton’s The Steakhouse May 02 – Mar.06

Payroll Specialist

Calculated and processed bi-weekly payrolls for 19 restaurants and over 800 employees

Trained new managers on payroll process

Wage garnishments for 68 restaurants, employment verifications, and tax exemption processing

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