Mamadou Diomande, PMP, ITIL
( 416-***-**** / * email@example.com
Project Manager - Bilingual
HIGHLIGHT OF QUALIFICATIONS
Inspires teams, partners and stakeholders to drive innovation throughout all phases of delivery. Ensures quality and both the needs and experience of the customer are always a core focus.
Passionate, value-driven product manager with experience leading cross-functional teams to plan, build, launch and manage innovative collaboration solutions.
Prioritize and manage multiple projects within specifications, schedule, quality and budget.
Highly motivated and results orientated project manager with over 10 years’ experience in telecommunication industry.
Risk analysis and proper risk response implementation.
Fluently bilingual French - English
PMP - Project Management Professional (PMI)
ITIL - Information Technology Infrastructure Library.
CCNP - Cisco Certified Network Professional
Earned Value Management
Budget and Cost Control
Quality and Compliance control
Office (Excel, PowerPoint…)
Business Requirements Analysis
Business Project Manager Since January 2018
Distributel Communication - Toronto
Successfully planned and coordinated the installation of SIP Trunking, Business Internet for businesses across Canada.
Planned and installed access circuit based on FTTx, P2P L2 and L3 connection for medium and large size companies across Canada.
Datacenter Colocation – Toronto – Montreal – Vancouver - Edmonton
Coordinated with sales and network engineers the deployment of SIP Trunking and Hosted PBX solutions for medium size companies.
Planned and coordinated multiple stakeholders to meet project schedule requirements.
Acted as the primary contact point for customer’s solution delivery.
Broadband Services Provisionning Specialist May 2016 – January 2018
Bell Business Market - Toronto
Provisioned FTTx network for both residential and commercial customers.
Documented, maintained and updated customer network diagrams, systems, and configurations.
Worked with the local Network Engineers and Project Managers to deploy new FTTN nodes/exchanges.
Collaborated with the engineering team to deploy the new fiber network across Canada
Identified major network faults and coordinated root causes analysis
Collaborated with internal and external stakeholders to achieve expected project outcomes.
Senior Telecoms Project Manager January 2006 – May 2016
Orange Ivory Coast
Worked with other departments and project team members to coordinate engineering design, field survey, permitting, quality and inspection, as well as subcontractors.
Communicated project status clearly and succinctly to senior management and customers.
Proactively identified potential project risk factors, communicate these to the project team, and work with stakeholders to resolve.
Managed Low Level Design meetings with Engineering, Architect, and all stakeholders to ensure Quality of Service as well as the architectural network variables were implemented ensuring clean transitions.
Lead Technical PM in designing technical facilities related projects (T1s, T3s, PBXs, WANs, LANs, MPLS, DSL)
EDUCATION & PROFESSIONAL TRAINING
Certificate in Project Management 2017
Project Management Professional (PMP) 2009
Certified through Project Management Institute (PMI)
Master of Science in Telecom Service Delivery 2008
University of Ivory Coast
Bachelor of Science in Computer Science 2005
University of Ivory Coast