Customer Service Representative

SAMANTHA HERRINGTON

Leander, TX P: 512-***-**** E: **********************@*****.***

Professional Summary: Reliable dispatcher and customer service representative highly effective at ensuring on time deliveries and customer satisfaction. Highly self- motivated, resourceful and able to adapt to changing priorities in a fast-paced environment while communicating effectively. Career History

Air Conditioning Specialists August 2018 – January 2019 Austin, TX Customer Service Representative

Obtained information from customers to determine what service and technician was required to resolve their issue

Scheduled appointments and routed all technicians Austex Towing & Recovery May 2018 – July 2018

Austin, TX Dispatcher

Dispatched specific wreckers to meet various requirements

Conducted the daily operations of a Vehicle Storage Facility licensed with the state

Managed precarious situations with customers of towed or impounded vehicle(s) while remaining temperate, patient and informative of the laws enforced

Maintained communication between employees and law enforcement personnel Triton Towing February 2017 – May 2018

Round Rock, TX Dispatcher/Account Executive

Monitored heavy call volume while dispatching large wrecker fleet to ensure drop offs at multiple storage locations

Scheduled meetings with existing and prospective clients to ensure satisfaction

Implemented, processed, and updates new or existing contracts to the fullest extent Entered client data to software

Responsible for Accounts Receivable and Accounts Payable

Processed payroll for all employees

Processed Storage Lien Foreclosures for Abandoned Vehicles KYMCO Inc. dba Elite Towing & Recovery February 2011 – February 2017 Austin, TX Dispatcher

Dispatched and monitored wrecker fleet via phone, GPS, and proprietary software

Maintained communication with clients, customers, and law enforcement via a multi-line telephone system, email, and certified mail

Cultivated current knowledge of ever-changing state occupations codes to act in accordance with, train personnel, and educate valued clients and customers

Retained, organized, and processed documents in accordance with state regulations and overall organization

Responsible for training new personnel

Education 2008

Penn Foster – Diploma

Skills

Quickbooks/Payroll – Accounts Receivable and Accounts Payable

VTS Software, Aries Dispatch, Auto Return

Excel, Microsoft Word and Outlook, data entry

Schedule management, strong written and verbal communication, and customer relations

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