Dianna Taylor

***** **** ***** ****

Austin, TX *8750

adahk3@r.postjobfree.com

Objective

Seeking Customer Support position that will present challenges and an opportunity to utilize administrative and accounting skills while, being part of a progressive team working towards achieving the goals of the company.

Qualifications

●Associates degree in Accounting

●Self-Motivated, Team Player, Excellent Communication and Analytical Skills

●2 Year study in Accounts Payable with Excellent Customer Service

●Avaya Telephone System

●Working knowledge of computer software, i.e. Microsoft Office, Outlook, etc.

●General understanding of spreadsheets & database applications, PeachTree, Excel, Microsoft Word

Employment History

MindStart. April 2019- Present

Team Lead. Austin, TX 78750

●Assist customers through Zendesk with tech support and troubleshooting steps to reestablish connection with their devices

●Maintenance and manage client queues to meet required SLA

●Communicate with the client manager or office manager to maintain a steady work flow

●Meet with clients to train and understand their needs to provide customer support during specific hours

AIAP Dec 2017 - Feb 2019

Buyer. Arlington, TX 76001

● Manage vendor qualification and records for ISO: 9001:2015 compliance.

●Ensure best value for money is achieved for the company’s expenditure.

●Source multiple vendors for components where possible.

●Enter and send purchase orders. Resolve price discrepancies on vendor invoices.

●Adhere to standard operating procedures and document control.

●Ensure adequate inventory levels are maintained for both Operations and Service Departments

●Manage minimum and maximum stock levels.

Apple One Staffing. Aug 2017 to Dec 2017

Receptionist. Arlington, TX 76006

●Received and entered INQ's and quotes for the sales department

●Answered and directed all incoming calls to the correct department

●Maintained and organized files

●Greeted and assisted guest

●Emailed vendors request additional information for sales department.

Wells Fargo. Mar 2014 to Feb 2017

Operations processor. Irving, TX 75060

● Process and mail Right to Cure and Strict Compliance letters

●Process returned mail received

●Accurately view and verify customer account information to ensure proper processing

Bob Moore Subaru. Apr 2007 to Feb 2013

Administrative Assistant. Arlington, TX

●Produce Texas Buyer, BVA, and Agent Tags using US Temp Tag

●Close tickets for Service and Parts

●Receive and direct incoming calls Assist customers with general inquiries

●General office duties to ensure an organized department, Organize company lunches

●Produce deal jackets

Education

Grand Prairie Ser.

Obtained my GED in 2003

University of Phoenix

Obtained my Associates degree in Accounting in 2007

Volunteer work

●GPISD- assisted office staff and teaching staff with basic office administrator projects. I also assisted teachers with students

●Real School Gardens - Worked with DISD to build and create a learning environment

●Maya Angelou School for Teen Moms - Publicly spoke time young women about career choices and the paths I took to become a successful business woman

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