Sales Representative Customer Service
Resume:
Tracy Dunlap
Lead Services Coordinator - McKesson PCS, Moon Twp, PA
Oakdale, PA
*****************@***********.***
Work Experience
Lead Services Coordinator
McKesson PCS, Moon Twp, PA
2018 to Present
• Mentored and guided employees, including new hires, to ensure they are all trained and capable of performing assigned duties
• Developed and implemented tools to help lower performing members to raise company metrics
• Facilitating weekly team meetings, action planning and project management
• Exceeded 100% productivity goals while adhering to 100% quality expectation Reimbursement Specialist
McKesson PCS, Moon Twp, PA
2012 to 2018
• Research and Identify trends and denials, working specifically on specialty accounts
• Ensure invoices are being submitted with correct information and follow up on A/R reports
• Submit appeals on denied claims
• Assist on several projects for different departments Cash Application Specialist
McKesson PCS, Moon Twp, PA
2011 to 2012
• Receive and verify payables into the corporations operating system
• Confirm the amount on the remit matches the allowable amount in the system
• Enter Insurance plans into the system
• Identify and report any issue or concern with plans payments Administration Assistant
IKON Office Solutions - Pittsburgh, PA
1999 to 2011
• Provided administrative support to the Account Managers of the company
• Completed payroll on a bi-weekly basis for 110 employees
• Generated billing for the entire company
Sales Representative
US Army Times - Springfield, VA
1998 to 1999
• Telemarketing for the Army Times Newspaper
• Managed existing accounts to insure accuracy
• Exceeded standards and weekly goals set during training period Hohenfels, GE
1995 to 1996
Home Care Provider/Child Care Provider, Hohenfels, GE
• Organized and executed child care out of my home that met all of the government standards for safety, nutrition and development
Cashier
Hohenfels, GE
1994 to 1995
• Worked as a direct customer service representative in the layaway department
• Responsible for balancing the registers on a daily basis Education
Business Management
Venango County Vocational School
1992
College Prep
Oil City High School
1992
Skills
Time management, Excel, Microsoft office, Word
Additional Information
Skills
• Extremely organized
• Self-motivated
• Ability to work under pressure
• Microsoft Office (Excel and Word)
• Leadership
• Time management
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