Customer Service

NATASHA HARKLEY

** ******* ******, ********, ** *8532 · 252-***-****

adahjq@r.postjobfree.com

I am hard working, catch on easy, like to stay busy, when I see something that needs to be done I like to go ahead and get it taken care of, need no supervision, work well with others, like to learn other positions to work those hours as others call out, like to follow the rules, regulations and operating procedures.

EXPERIENCE

09/2017 - 08/2018

HOUSEKEEPER, doubletree hilton

Stock my cart, check my schedule to see how many checkouts I had, attend meetings every morning before beginning to work, determine who the early and late checkouts are to set the priority list, and then clean the room, immediately report and take specific items such as a gun, jewelry to the head office, etc.

10/2016 - 09/2017

CASHIER, COOK AND RUNNER, shanes rib shack

Take inside and catering orders, applied discounts, explain the menu items, cash out the sales, opened and closed the store. Cash out the registers and fill out paperwork and drop the money in the store safe. Cooked the food to order, prep the food, performed any specialty requests, performed verbal inventories and cleaned the cooking equipment. Take the food out to the customers, restock beverage and amenities counter, sweep and mop the different areas of the stores depending on where my position was that day.

04/2014 – 07/2016

SHIFT LEADER, HARDEES

Train employees as cashiers, go over the duties of their position and what the expectations are on my shift, opened/closed the store, back up cashier, do the bank deposits, get change as needed, clean entire store by mopping, sweeping.

06/2010 – 11/2013

SALE ASSOCIATE, CUSTOMER SERVICE, DSW

Cashier, greeted the customers, help them find the shoe sizes, place the order if it weren’t in the store, checked the freight in and stock the floor, inventory, assist customers putting on the shoes, cleaned the store, backroom and stock room, vacuumed, shoe tagger, check the sizes of the shoes as they arrived at the store, place the shoes in the boxes a certain way.

EDUCATION

AUGUST, 2014

GED, Wake county community college

One test left for completion.

SKILLS

Like to learn all positions

Need no supervision

Works well with others

Hard working

Likes to stay busy

Catch on easy

ACTIVITIES

Obtained several customer service certificates from working at DSW and DoubleTree. Best employee, working hard, good customer service, going above and beyond, customers calling in about me at DSW. Recommended to be a manager at DSW, Hardees and Shanes Rib Shack. Customers came in asking for me to serve them.

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