Customer Service Representative
Resume:
Marsha D. James
Gallup, NM *7301
*******@*****.***
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Professional Summary
Accomplished and energetic Customer Service Representative with a solid history of achievement in customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include customer service and great public relations. ㅡ
Experience
First Baptist Church / Nursery Coordinator
March 2018- September 2019, Gallup, NM
Good public relations, help take care of children from ages ranging from newborn to 5 year old, play activities, arts and crafts, reading, hand out snacks and cleaning duties after kids are picked up. Starting pay $10.00. Giants Auto Sale / Finance
October 2017-February 2018, Gallup, NM
Good public relations, greet customers, signing up customers on deals, following up on the status of applications for funding with banks and credit unions, faxing over documents for deals, answering phones, assisting customers making their payments, filing, making appointments for customers with local businesses, and end of month reports. Starting pay $10.00.
Security Finance/ Personal Loan Specialist
August 2016-October 2017, Gallup, NM
Good public relations, greet customers, helping customers apply for loans, closing loans, making sure that customers have proper documents, collection calls, receive payments, balance cash drawer, take bank deposits, change order, scan checks, filing, up sale on soliciting, open and close facility. Starting pay $11.50.
OneMain Financial/ Personal Loan Specialist
July 2015-November 2015, Gallup, NM
Good public relations, helping customers apply for loans, closing loans, making sure that the customers have proper documents when applying for a loan, collection calls, receiving payments and applying to correct accounts, balancing cash drawer, taking cash deposits to the bank, filing documents, faxing documents, up sale on promotions, do follow up calls with customers, open and close the branch. Starting pay $16.80. First Financial Credit Union/ Financial Service Representative June 2014-July 2015, Gallup, NM
Good public relations, opening new membership accounts, closing accounts, adding share accounts, adding share accounts to existing memberships (Vacation and Christmas clubs, CD's), issuance of debit cards, ordering ATM cards, filing card disputes, REDI Cash loans, open and close safety deposit boxes, little knowledge of starting loans, updating members insurances on Quickpoint, wire transfers, name change, address change, resolve issues on members accounts and help members understand the benefits of being part of the FFCU. Starting pay
$14.20.
First Financial Credit Union/ Senior Teller
July 2007-June 2014
Good public relations, reconciling cash opening and closing duties, ability to handle rush hours, maintain stress, approving check limits, approving cash limits, audits, cash orders, balancing the vault, filling CDM machines, scanning checks on Check21, issuing visa gift cards, placing check orders, supervising new employees, cross selling products (checking accounts, Christmas clubs, Vacation clubs, debit cards, and loans). Starting pay
$10.80. Promoted within the same branch.
First Financial Credit Union/Teller 1
October 2006-July 2007
Good public relations, opening and closing duties, issuing visa gift cards, issuing travelers checks, scanning checks, placing check orders and balancing the vault. Starting pay $9.00. Promoted within the same branch.
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Education
Skills
Zuni High School/ Diploma
August 1996- May 1999, Zuni, NM
General courses, played sports and school activities.
● Customer Relations
● Sales and Marketing Strategies
● Public relations
● Invoice and payment processing
● Zuni translation
● Documentation and reporting
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