Front Office Administrative Assistant

Brooke Gumns

**** *. *** **. *** B, Russellville, AR 72801

269-***-**** ************@*****.***

Microsoft Excel: graphing, charting, pivot-tables

Microsoft Office Suite

Google Sheets, Google Docs

LEAN Whirlpool & BCBS/ U of M

SAP eCRM and SAP eCC

EPIC

Completed TNCC, NREMT-P, ACLS, PALS

iSolved

Human Resource Generalist/Payroll Clerk

Denali Water Solutions November, 2018 – September, 2019

Accurately calculate employee compensation according to hours worked and benefit time owed

Investigate and resolve payroll errors in a timely manner

Calculate compensation for New York certified payroll

Instruct employees on use of payroll software

Process garnishment requests

Front Office/Medical Receptionist

Edgewater Family Health and Lakeland Regional Health December, 2016 – September, 2018

Enter patient demographics, verify insurance coverage, schedule patient visits, obtain prior authorizations from insurance, collections, and administrative activities in a high-volume practice

Balance front office staff cash drawers

Diabetic Care Team; track diabetic patients visits with specialists and record correspondence

Medicare Care Team; assist Medicare patients prepare for yearly Medicare Wellness Checks

Trade Customer Support/Whirlpool

Whirlpool; Saint Joseph, MI October 2014 – October 2016

Provided high quality customer support for The Home Depot consumers while assisting The Home Depot manage delivery logistics. Liaison between Whirlpool, The Home Depot, delivery agents, and The Home Depot customers

Utilized eCRM software to process home delivery agent transitions, allocate distribution shipments, as well as model substitutions, high exceptions, reschedules, return authorizations

Assisted Lowe’s team to develop and test Standard Operating Procedures

Developed nine new hires with the Front Office Mentor Program

Administrative Assistant FRP and WRAP Around Programs

Lewis Cass ISD; Benton Harbor, MI 2009-2014

Responsible for maintaining confidential client files, prepare reports for court, DHS, and State of Michigan.

Scheduling of meetings, maintaining meeting agenda and minutes, petty cash, ensure program is compliant with grant requirements, and administrative responsibilities.

Organized quarterly activities for client families, both educational and recreational, and record feedback of the value of the activity for the State of Michigan's grant compliance.

Point of contact between the FRP, WRAP Around, Berrien and Cass County DHS, and the State of Michigan.

Organized collection of 1200 backpacks with school supplies for Berrien County School children including grant writing, collecting of donated supplies, and working with Walgreens and Meijer management to establish collection locations and discounted purchases of school supplies not donated

Property Manager

Warren Rhoads Enterprises; Benton Harbor, MI 1997-2009

Managed over 200 properties and land contracts, including evictions, accounts receivable, accounts payable, title searches, attended court on behalf of employer

Responsible for scheduling, ordering, year-end taxes, payroll, record keeping, office management

Siena Heights University, Adrian, MI 2011

Bachelors of Science, Paramedic Technology, Minor Health Care Management

Kalamazoo Valley Community College, Kalamazoo, MI Certificate Emergency Medical Technology, Paramedic 2002

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